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product key will not work

Question
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Diagnostic Report (1.9.0011.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
Windows Product ID: 89576-OEM-7332141-00232
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {73B21B58-0E72-4619-A496-DC02E1D22B70}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{73B21B58-0E72-4619-A496-DC02E1D22B70}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H9MQD</PKey><PID>89576-OEM-7332141-00232</PID><PIDType>2</PIDType><SID>S-1-5-21-2028065429-4249878348-2820994505</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U400</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.80 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080313000000.000000+000</Date></BIOS><HWID>DF323507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00146-321-400232-02-3081-6002.0000-2692009
Installation ID: 017024848003676020505142782891121995524630267985241960
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: H9MQD
License Status: LicensedHWID Data-->
HWID Hash Current: OAAAAAEAAwABAAIAAgABAAAAAwABAAEAJJSeG/hrYuyggEaDBiZk3ILPprDy9NZM3r4STKxWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT PTLTD $SBFTBL$
MCFG TOSQCI TOSQCI00
SLIC TOSQCI TOSQCI00
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhciSaturday, September 26, 2009 3:27 AM
Answers
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Hello l_hop,
You are posting in the Vista Validation Forums, so the assumption is that your issue involves Vista.
However, given the four word description of the issue and the fact that your Vista shows as Genuine, I have looked at the Office Validation area of the Diagnostic Report and it shows that you currently have a Trial Verion of Office. Because of this, I believe the issue you are experiencing is that the Office Trial period has ended and when you open a Office Program, it asks you to enter a Product Key. You are trying to enter the Windows Product Key from the sticker on the side or bottom of the computer. This, of course, will not work.
Computer manufacturers often install a trial version of Microsoft Office. If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.
The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.
Please review the following for additional information:
How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us
How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version: http://support.microsoft.com/kb/927756/en-us
How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1
How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, September 28, 2009 9:36 PM
Monday, September 28, 2009 9:35 PM