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Vista says its validated but cant open templates RRS feed

  • Question

  • I have validated windows and office and it said Validation Successful! in both, however afterwards when I go to open a template in Excel it tells me it is not genuine and I need to validate, so I click the validate button again, and again it says Validation Successful! but still wont let me open the template.  How do I fix this?  I have an assignment due Saturday and it is requiring me to use one of the Time Sheet templates.

    Thanks
    • Moved by Darin Smith MS Friday, March 6, 2009 8:18 PM (Moved from Windows Vista Validation Issues (Windows Vista) to Office Genuine Advantage Validation Issues (Office))
    Friday, March 6, 2009 5:28 AM

Answers

  • Hello Emily,

    Thank you for posting in the Office Genuine Advantage "OGA" forums today. I noticed you have two versions of Office currently installed. Office programs normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office Home and Student 2007, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. Please remove Home and Student 2007 "the trial version" and restart your compuer. Next revalidate Office again and try to download a template.  This should resolve your problem. Please let us know :-).



    Thank you Emily :-),


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 10:08 PM
    Monday, March 9, 2009 10:08 PM
  • Emily,

    Please uninstall Office Home and Student 2007 and you should be good.


    Thank you,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 17, 2009 7:56 PM
    Tuesday, March 17, 2009 7:56 PM

All replies

  • Hello Emily22anne,

      I'm moving this thread to the Office Validation forum. In the meantime, would you download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 6, 2009 8:18 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {925EEF67-4948-4F98-A86C-7CD54B1F53AC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{925EEF67-4948-4F98-A86C-7CD54B1F53AC}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-594962113-4106623671-1644955067</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>12303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>56105B24FF0470C</Val><Hash>gfvJ1TvFcy20idEYtH3EcWZL/n0=</Hash><Pid>81602-902-6804021-68419</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0252009
    Installation ID: 017826129744463192411306899675519013909074160182213952
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqjEZozKsK4yy1T5EDP2YdRK8vTMSTpnOJGsVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            AMD           PowerNow


    Saturday, March 7, 2009 4:58 AM
  • Hello Emily,

    Thank you for posting in the Office Genuine Advantage "OGA" forums today. I noticed you have two versions of Office currently installed. Office programs normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office Home and Student 2007, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. Please remove Home and Student 2007 "the trial version" and restart your compuer. Next revalidate Office again and try to download a template.  This should resolve your problem. Please let us know :-).



    Thank you Emily :-),


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 10:08 PM
    Monday, March 9, 2009 10:08 PM
  • i just looked for that and I only was the one Microsoft Office Home and Student 2007 and then 2007 Microsoft Office system but they were both installed on the same day, after I got this computer which I am assuming is the one I installed with the disk I have. However, I did not see anything at all that said "trial version"
    Sunday, March 15, 2009 6:48 PM
  • Emily,

    Please uninstall Office Home and Student 2007 and you should be good.


    Thank you,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 17, 2009 7:56 PM
    Tuesday, March 17, 2009 7:56 PM