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I have an error when login. RRS feed

  • Question

  • when i login to my vista ultimate sp1,It have a black screen and show document windows,But don't have taskbar,Desktop icon,and other. Looklike this pic.

    I will press Ctrl+Shift+Esc to Call Task Manager and Run "explorer.exe" to New Task, It restore to normally.
    But, Next Login ,It's will black screen again. Can i fixed that?
    ps. Sorry for my Bad English.
    Sunday, April 27, 2008 3:08 PM

Answers

  •  

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3248935&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

    Monday, April 28, 2008 11:57 PM