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Validation issues after a difficult install of sevice pack 2 (Vista)

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I have a Dell Inspiron 1520 that belonged to my daughter. She finally gave up on it because of blue screens. After uninstalling a few gigs of absolute crap programs she had downloaded and installed on it, it's perfectly fine now. But, service pack 2 would not install. The obvious answer from the KB is the system update readiness tool. No luck, the install of service pack 2 still wouldn't work. I did further research and found KB 977893. That didn't work UNTIL I first installed that hotfix then installed the system update readiness tool. So it only worked when I installed the hotfix and the readiness tool in that order. Then I could get SP2 to install correctly. Now, about a month later, I'm getting a pop-up telling me that I've entered an invalid product key for activation. The product key is plainly on the sticker Dell put on the bottom of the laptop when we bought it. It has been activated for years, but now it seems to want to activate again (there have been no hardware changes). So this copy of Vista doesn't seem to recognize it's legit product ID. I suspect it's because of the problems and solutions I had to go through to get SP2 to install correctly, but no idea how to fix it. EzzyB

Thursday, March 10, 2011 1:16 AM

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Hi EzzyB,

OK, good. That should make the resolution a lot easier.

It appears that Visa's Licensing Store file may be corrupt or it's Data is messed up in some way (relatively common issue and easy to fix). Just follow the below steps to recreate the Store and it's Data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Re-activate. Be sure to use the Product Key listed on the sticker on the side, bottom or (for some laptops) in the battery compartment of the PC and to Activate using the By Phone method.

Darin MS
- Proposed as answer by Darin Smith MS Friday, March 11, 2011 10:25 PM
- Marked as answer by Darin Smith MS Monday, March 14, 2011 10:43 PM
Friday, March 11, 2011 10:22 PM

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For the best support you need to run the MGAdiag tool.

Download and run the Genuine Diagnostics tool found at this link http://go.microsoft.com/fwlink/?linkid=52012.

Run the Tool, click "Continue" then click the "Copy" (ignore any error messages that may appear) button. Return to your Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.

Thursday, March 10, 2011 1:24 AM
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For the best support you need to run the MGAdiag tool.

Download and run the Genuine Diagnostics tool found at this link http://go.microsoft.com/fwlink/?linkid=52012.

Run the Tool, click "Continue" then click the "Copy" (ignore any error messages that may appear) button. Return to your Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.

Thanks for the response, here is what I got from the diagnostics. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A Windows Product Key: *****-*****-V22YP-48C2J-FRDBB Windows Product Key Hash: 8jRGFaEr+QUs81G7QXsU6kAMSHQ= Windows Product ID: 76487-OEM-2243566-35008 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 5.1.2600.2.00010100.3.0.pro ID: {7FBC698E-116C-49A6-B05C-09DDE6D8C249}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.40.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A Version: N/A Windows XP Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.9.40.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine Microsoft Office XP Standard - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7FBC698E-116C-49A6-B05C-09DDE6D8C249}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FRDBB</PKey><PID>76487-OEM-2243566-35008</PID><PIDType>3</PIDType><SID>S-1-5-21-484763869-926492609-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 1205</Version><SMBIOSVersion major="2" minor="4"/><Date>20070822000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9701387701848E7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>1CD189ECC4D734E</Val><Hash>RW13nA6ScW/GcDKUvFFCpskVUdo=</Hash><Pid>54187-640-0721031-17543</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> Licensing Data--> N/A Windows Activation Technologies--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: no Marker string from BIOS: N/A Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System OEM Activation 2.0 Data--> N/A

Thursday, March 10, 2011 4:48 AM
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B9C809FC-5B30-40CE-A468-5A5613C447E7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B9C809FC-5B30-40CE-A468-5A5613C447E7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2212245531-2240740197-3793366415</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>85333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7F825B326AA9DB6</Val><Hash>pLgsAP4xqCcKVFteTXhvprNNa78=</Hash><Pid>81602-OEM-6873121-39268</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJS02DYLki8kK2ZzXgqQc0aDNFhSg7j78vS4qRYMZvusViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           DELL         M08
FACP           DELL         M08
HPET           DELL         M08
BOOT           DELL         M08
MCFG           DELL         M08
SLIC           DELL         M08
SSDT           PmRef       CpuPm

OK, this is the one, sorry about that. Interesting seeing the Dell stuff on the XP machine seeings as how I built it myself.   Anyway all my MS programs are legit as far as I know. How do I make this Genuine Advatage stuff stop popping up? This is the correct machine that I should have run the diagnostics on.

EzzyB

EzzyB

Thursday, March 10, 2011 5:19 AM
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OK, I originally wrote a response based on the fact that you said you built this computer yourself. however, I go back and reread your posts and see that this is a Dell Laptop.

This actually makes a big difference when interpreting your Diagnostic Report and providing the correct information to resolve your issue.

I also read that the issue is with Windows XP, yet the above Diagnostic Report is from Windows Vista.

Would you clarify

1) that the computer that is experiencing the issue is a Dell PC or a hand-made PC?

2) that the above Diagnostic Report is, in fact, taken from the PC that is experiencing the Non-Genuine issue?

3) that the computer experiencing the issue is running Windows XP or Windows Vista?

Thank you,
- Marked as answer by Darin Smith MS Thursday, March 10, 2011 9:59 PM
- Unmarked as answer by Darin Smith MS Thursday, March 10, 2011 10:09 PM
Thursday, March 10, 2011 9:50 PM
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Sorry, ignore the first diagnostic. It is a PC I built myself. I wasn't thinking and ran the diagnostic on my PC instead of my wife's laptop. The laptop is a Dell Inspiron 1520 The SECOND diagnostic paste is for that Dell laptop that is having the problem. It is running Vista Home Premium (factory installed from Dell) with all patches etc except as noted in the original post where I had to apply the hotfix and update prep tool to get SP2 to install. Thanks! EzzyB

Thursday, March 10, 2011 11:42 PM
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Hi EzzyB,

OK, good. That should make the resolution a lot easier.

It appears that Visa's Licensing Store file may be corrupt or it's Data is messed up in some way (relatively common issue and easy to fix). Just follow the below steps to recreate the Store and it's Data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Re-activate. Be sure to use the Product Key listed on the sticker on the side, bottom or (for some laptops) in the battery compartment of the PC and to Activate using the By Phone method.

Darin MS
- Proposed as answer by Darin Smith MS Friday, March 11, 2011 10:25 PM
- Marked as answer by Darin Smith MS Monday, March 14, 2011 10:43 PM
Friday, March 11, 2011 10:22 PM
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Thank you Darin. That was a bit tedious but it seemed to fix the issue. Please copy and paste this response to your boss, and his boss, and his boss as well. I'm a support technician (well currently unemployed) and this is just something I haven't seen before. You were completely professional in your responses and I've enjoyed working with you on this problem. I think it's a bit funny that I often find myself surrounded by the Linux/Open Office crowd. They just don't realize how important SUPPORT is and you are very good at it! EzzyB

Sunday, March 13, 2011 1:25 AM
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FYI I don't normally use this laptop but I have been today (watching TV for news about the quake, my wife is half-Japanese so she has family there). No more issues, not sure if you open tickets on these things but if you did you can close it, no more problems. EzzyB

Monday, March 14, 2011 9:52 PM
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Hello EzzyB,

Glad we could get the issue fixed for you!

And Thank you very much for the complement, I have forwarded it on as you requested.

Sincerely,
Darin MS

Monday, March 14, 2011 10:50 PM

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Validation issues after a difficult install of sevice pack 2 (Vista)

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