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product key RRS feed

  • Question

  • i cant open certain e-mails ex, pps without ms office poping up and asking for a product key when entered it comes back invalid signed streessed/

    Friday, May 9, 2008 7:17 PM

Answers

  • pauliestories,

     

    To read on the Activation of Microsoft products please read this:

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

     

    To read up on the cause and possible resolutions for the product key pop up please read this:

    http://support.microsoft.com/kb/836178

     

    If the above has not helped try running the Diagnostic tool.  The tool will try and identify the individual issue you may be experiencing. 

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Lori MS

    Monday, May 12, 2008 5:32 PM