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Retail Vs. Volume Licensing For MSO 2007 Professional RRS feed

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    Hi, I have attached the diagnostic report per your instructions. I installed, activated, updated, and used this software without issue for the last 2 weeks. Today, I get a Genuine Advantage notice. If I am reading the diagnostic report correctly, it is saying the Office Software is not genuine due to an invalid volume license key. I bought this software retail. The package was shrink wrapped. The product key was affixed properly, and the CD states that it's genuine. I need some guidance here. It's my understanding that if this software was truly not genuine, it should never have activated and updated. Thank you!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XFHHQ-GM3M8-HD94Y
    Windows Product Key Hash: wwcEK9ucDOuNgRjcNNEDm5u1ww4=
    Windows Product ID: 00371-OEM-9043973-43398
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {4520447D-085F-4972-88A5-3704419B5901}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4520447D-085F-4972-88A5-3704419B5901}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HD94Y</PKey><PID>00371-OEM-9043973-43398</PID><PIDType>3</PIDType><SID>S-1-5-21-877053908-1410324455-3235187445</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>Z1-7309</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.1B3</Version><SMBIOSVersion major="2" minor="6"/><Date>20090901000000.000000+000</Date></BIOS><HWID>6ABA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SYSMAX</OEMID><OEMTableID>SYXSUKIT</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7355B8E9B100586</Val><Hash>df16nbnPIRBIxZs2qPLBt6XSbjo=</Hash><Pid>89409-707-3405664-65535</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-439-743398-02-1033-7600.0000-0612010
    Installation ID: 019566533263500950803490571481915841830664269794404975
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HD94Y
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2010 3:18:11 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:3:2010 13:00
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAIAAgABAAEAAQABAAAAAQABAAEAeqi2zJgEW4CedpIAEB56Y2QRauO8LRh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7309Z1  A7309200
      FACP   7309Z1  A7309200
      HPET   7309Z1  OEMHPET0
      MCFG   7309Z1  OEMMCFG
      WDRT   7309Z1  NV-WDRT
      SLIC   SYSMAX  SYXSUKIT
      OEMB   7309Z1  A7309200

     

    Wednesday, March 17, 2010 7:56 PM

Answers

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    Hello brandedman,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    As you mentioned, you do indeed have a nongenuine Volume Licensing installation of Office Professional Plus 2007.

    If the packaging, the Certificate of Authenticity on the outer package, the installation discs and the associated materials all have Office Professional 2007 listed on them, but the genuine-looking installation disc actually installed a nongenuine Volume Licensing copy of Office Professional Plus 2007 onto your computer, then it's almost a slam-dunk that you inadvertently acquired a high-quality counterfeit product.

    The current crop of counterfeit product is very well done, and is widely sold by no-name software dealers on Amazon, eBay, independent web sites, and locally by street vendors, at computer shows/fairs, and maybe even the neighborhood computer store.

    If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for either Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 10:33 PM
    Wednesday, March 17, 2010 9:41 PM

All replies

  • Question
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    Hello brandedman,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    As you mentioned, you do indeed have a nongenuine Volume Licensing installation of Office Professional Plus 2007.

    If the packaging, the Certificate of Authenticity on the outer package, the installation discs and the associated materials all have Office Professional 2007 listed on them, but the genuine-looking installation disc actually installed a nongenuine Volume Licensing copy of Office Professional Plus 2007 onto your computer, then it's almost a slam-dunk that you inadvertently acquired a high-quality counterfeit product.

    The current crop of counterfeit product is very well done, and is widely sold by no-name software dealers on Amazon, eBay, independent web sites, and locally by street vendors, at computer shows/fairs, and maybe even the neighborhood computer store.

    If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for either Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 10:33 PM
    Wednesday, March 17, 2010 9:41 PM
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    Thank you Darin,

    I appreciate your prompt response. I will definitely be talking to the vendor ASAP.

    I had always thought that counterfeit software would not activate, and update. This had been my "security blanket" to ensure purchased Microsoft software is genuine. I evidently was wrong in my assumptions because the software in question activated and updated. It was only two weeks after it had been installed that this issue came to light. What (if anything) can a consumer look for to ensure their software is genuine? The packaging and CD (with genuine holograms) were the visual things I knew to look for.

    Thanks for any advice you can provide. I never want to be in this situation again.

    Best regards,

    brandedman
    Thursday, March 18, 2010 3:06 PM
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    Hello brandedman,

    It is my understanding (and please correct me if I am wrong) that Office volume licensing installations (like their Windows XP and earlier counterparts) are not programmed to activate.

    If I'm right, then any "activation" that you saw could have been a series of bogus dialog boxes designed to make you think you activated the installation of Office when in reality nothing at all happened.  Since this is nongenuine software, there's no telling what it could be programmed to do once installed.

    AFAIK no Office updates are denied to nongenuine installations of Office.

    May I ask what you paid for this copy of Office?  And what is the nature of the "vendor" from whom you purchased the product?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 19, 2010 4:41 AM