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Retail Vs. Volume Licensing For MSO 2007 Professional

Question
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Hi, I have attached the diagnostic report per your instructions. I installed, activated, updated, and used this software without issue for the last 2 weeks. Today, I get a Genuine Advantage notice. If I am reading the diagnostic report correctly, it is saying the Office Software is not genuine due to an invalid volume license key. I bought this software retail. The package was shrink wrapped. The product key was affixed properly, and the CD states that it's genuine. I need some guidance here. It's my understanding that if this software was truly not genuine, it should never have activated and updated. Thank you!
Diagnostic Report (1.9.0019.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-XFHHQ-GM3M8-HD94Y
Windows Product Key Hash: wwcEK9ucDOuNgRjcNNEDm5u1ww4=
Windows Product ID: 00371-OEM-9043973-43398
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {4520447D-085F-4972-88A5-3704419B5901}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.091207-1941
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4520447D-085F-4972-88A5-3704419B5901}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HD94Y</PKey><PID>00371-OEM-9043973-43398</PID><PIDType>3</PIDType><SID>S-1-5-21-877053908-1410324455-3235187445</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>Z1-7309</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.1B3</Version><SMBIOSVersion major="2" minor="6"/><Date>20090901000000.000000+000</Date></BIOS><HWID>6ABA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SYSMAX</OEMID><OEMTableID>SYXSUKIT</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7355B8E9B100586</Val><Hash>df16nbnPIRBIxZs2qPLBt6XSbjo=</Hash><Pid>89409-707-3405664-65535</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-439-743398-02-1033-7600.0000-0612010
Installation ID: 019566533263500950803490571481915841830664269794404975
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HD94Y
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/17/2010 3:18:11 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 3:3:2010 13:00
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAQABAAAAAQABAAEAeqi2zJgEW4CedpIAEB56Y2QRauO8LRh5OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7309Z1 A7309200
FACP 7309Z1 A7309200
HPET 7309Z1 OEMHPET0
MCFG 7309Z1 OEMMCFG
WDRT 7309Z1 NV-WDRT
SLIC SYSMAX SYXSUKIT
OEMB 7309Z1 A7309200Wednesday, March 17, 2010 7:56 PM
Answers
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Hello brandedman,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
As you mentioned, you do indeed have a nongenuine Volume Licensing installation of Office Professional Plus 2007.
If the packaging, the Certificate of Authenticity on the outer package, the installation discs and the associated materials all have Office Professional 2007 listed on them, but the genuine-looking installation disc actually installed a nongenuine Volume Licensing copy of Office Professional Plus 2007 onto your computer, then it's almost a slam-dunk that you inadvertently acquired a high-quality counterfeit product.
The current crop of counterfeit product is very well done, and is widely sold by no-name software dealers on Amazon, eBay, independent web sites, and locally by street vendors, at computer shows/fairs, and maybe even the neighborhood computer store.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for either Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Wednesday, March 17, 2010 10:33 PM
Wednesday, March 17, 2010 9:41 PM
All replies
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Hello brandedman,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
As you mentioned, you do indeed have a nongenuine Volume Licensing installation of Office Professional Plus 2007.
If the packaging, the Certificate of Authenticity on the outer package, the installation discs and the associated materials all have Office Professional 2007 listed on them, but the genuine-looking installation disc actually installed a nongenuine Volume Licensing copy of Office Professional Plus 2007 onto your computer, then it's almost a slam-dunk that you inadvertently acquired a high-quality counterfeit product.
The current crop of counterfeit product is very well done, and is widely sold by no-name software dealers on Amazon, eBay, independent web sites, and locally by street vendors, at computer shows/fairs, and maybe even the neighborhood computer store.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for either Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Wednesday, March 17, 2010 10:33 PM
Wednesday, March 17, 2010 9:41 PM -
Thank you Darin,
I appreciate your prompt response. I will definitely be talking to the vendor ASAP.
I had always thought that counterfeit software would not activate, and update. This had been my "security blanket" to ensure purchased Microsoft software is genuine. I evidently was wrong in my assumptions because the software in question activated and updated. It was only two weeks after it had been installed that this issue came to light. What (if anything) can a consumer look for to ensure their software is genuine? The packaging and CD (with genuine holograms) were the visual things I knew to look for.
Thanks for any advice you can provide. I never want to be in this situation again.
Best regards,
brandedmanThursday, March 18, 2010 3:06 PM -
Hello brandedman,
It is my understanding (and please correct me if I am wrong) that Office volume licensing installations (like their Windows XP and earlier counterparts) are not programmed to activate.
If I'm right, then any "activation" that you saw could have been a series of bogus dialog boxes designed to make you think you activated the installation of Office when in reality nothing at all happened. Since this is nongenuine software, there's no telling what it could be programmed to do once installed.
AFAIK no Office updates are denied to nongenuine installations of Office.
May I ask what you paid for this copy of Office? And what is the nature of the "vendor" from whom you purchased the product?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpFriday, March 19, 2010 4:41 AM