locked
Windows Genuine Advantage Problem - "Validation Incomplete" RRS feed

  • Question

  • Hi

    Since cleaning a nasty Virus from my PC I now have to re-validate my copy of windows using the WGA.

    Unfortunately this keeps failing, I have tried several of your solutions for other people with similar problems and have looked in the KB822798, but still cannot get it to pass.

    So here is the Diagnostic Report.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-69HBM-TXHVW-D2CWW
    Windows Product Key Hash: IAiqXkb+gJjFMXGv0FjD/fZ0b68=
    Windows Product ID: 55274-005-4632472-22968
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8ABB797C-C33A-4FA3-AA24-45E8CD77FEA2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8ABB797C-C33A-4FA3-AA24-45E8CD77FEA2}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D2CWW</PKey><PID>55274-005-4632472-22968</PID><PIDType>0</PIDType><SID>S-1-5-21-839522115-162531612-725345543</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20061023000000.000000+000</Date></BIOS><HWID>EC0C30FF0184EC7A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 


    I'm sure it is something very simple, but far too complicated for me.

    Thanks
    Gary

    Monday, September 29, 2008 11:55 PM

Answers

  • Gary,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Thank you also for including the Diagnostic Report. I am showing that your copy of Windows XP Pro is Not Activated.  In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you.   Keep in mind that there is no telling what Viruses actuall do to your machine. Complications of this nature do happen as a result of Viruses. If your issue is Virus related, we would not be able to support you in this forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 30, 2008 2:19 PM
    Tuesday, September 30, 2008 2:19 PM

All replies

  • Gary,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Thank you also for including the Diagnostic Report. I am showing that your copy of Windows XP Pro is Not Activated.  In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you.   Keep in mind that there is no telling what Viruses actuall do to your machine. Complications of this nature do happen as a result of Viruses. If your issue is Virus related, we would not be able to support you in this forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 30, 2008 2:19 PM
    Tuesday, September 30, 2008 2:19 PM
  • Hi Rick

    Thanks for your reply however, when I follow your instructions to activate windows, it tells me that it is already activated!

    Any other idea's or is there an easy way of de-activating it and then re-activating it?

    Thanks
    Gary


    Wednesday, October 1, 2008 12:11 AM
  • Gary,

    Please go through ALL the links in my above post for troubleshooting. You will find 1 bolded. This should help you get support for Activation.

    Best wishes,

    Rick, MS

    • Marked as answer by RickImAPC Wednesday, October 1, 2008 2:08 PM
    • Unmarked as answer by RickImAPC Wednesday, October 1, 2008 2:09 PM
    Wednesday, October 1, 2008 2:08 PM