Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
im having a few problems here! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    first of all, one care wont let me turn on the virus and spyware monitoring it says one care cant turn on virus and spyware monitoring until the problem is fixed. When i click on it to fix it it says it cant do it at this time, second im trying to use my extender, xbox 360 and it says a firewall is blocked it. please help

    Wednesday, February 20, 2008 8:44 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Well, you really need to deal with the first problem and then we can look at the settings in the firewall.

     

    Try this tool for the virus and spyware not starting - 

     http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    For the xbox 360 issue, open OneCare, click change settings, and Configure Network. make sure that the network is identified as "Home or Work." If so, under the advanced button, on the ports and protocols tab, make sure that the boxes at the bottom of the list for Xbox 360 are checked.

     

    If the virus and spyware problem persists after using the tool and rebooting, contact support. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If that problem is resolved and the xbox 360 problem persists, turn off the OneCare firewall to see if it works without the firewall on. If it does, then revisit the settings for the network in OneCare and/or contact support.

     

    -steve

    Thursday, February 21, 2008 1:38 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Well, you really need to deal with the first problem and then we can look at the settings in the firewall.

     

    Try this tool for the virus and spyware not starting - 

     http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    For the xbox 360 issue, open OneCare, click change settings, and Configure Network. make sure that the network is identified as "Home or Work." If so, under the advanced button, on the ports and protocols tab, make sure that the boxes at the bottom of the list for Xbox 360 are checked.

     

    If the virus and spyware problem persists after using the tool and rebooting, contact support. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If that problem is resolved and the xbox 360 problem persists, turn off the OneCare firewall to see if it works without the firewall on. If it does, then revisit the settings for the network in OneCare and/or contact support.

     

    -steve

    Thursday, February 21, 2008 1:38 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    it wont let me download it says there was a problem, and the boxes for xbox are checked, i just dont know waht to do here.

     

    Thursday, February 21, 2008 4:23 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    What won't let you download?

    I think you should contact support.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

     

    -steve

    Thursday, February 21, 2008 12:16 PM
    Moderator