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MSE says Windows is not Genuine RRS feed

  • Question

  • Since I downloaded MSE I get windows is not genuine.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GQ7T4-P62M8-C8PG7
    Windows Product Key Hash: iO+9rlOmmp8RrH4FZ9GsvNXckLI=
    Windows Product ID: 00359-OEM-8703433-42485
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7C9A3C66-2E15-427C-B3E1-B4283173CD8A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C9A3C66-2E15-427C-B3E1-B4283173CD8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8PG7</PKey><PID>00359-OEM-8703433-42485</PID><PIDType>3</PIDType><SID>S-1-5-21-3822743486-3919067863-3176185008</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1208</Version><SMBIOSVersion major="2" minor="7"/><Date>20120418000000.000000+000</Date></BIOS><HWID>24BA0A00010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:26:2014 13:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMD     POWERNOW

    Wednesday, March 26, 2014 6:30 PM

Answers

  • As Kamin has said, we're (almost ) all volunteers here  - didn't you read my signature?

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt
    window should pop up.

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt
    window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the file C:\Windows\Logs\CBS\CBS.log to your desktop, then compress the copy - upload the compressed file to your OneDrive or other favoured fileshare site, and post a link

    Run another MGADiag report, and post the new one


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 28, 2014 7:54 AM
    Moderator
  • Please accept my apologies, I was under the impression that this was supported by Microsoft, but I have to ask (and I am genuinely puzzled by this) where do I get Microsoft help from then? it seems a multi Billion dollar operation like Microsoft should offer some actual support for their products, yet I am unable to find anything useful online except these forums?

    I will try this solution although I am thinking a complete re-install of Windows would actually be quicker and easier? I assume would resolve this issue? or would that simply cause more problems?

    I would advise that anyone with similar problems should avoid the helpline as it causes unbelievable frustration and can cause you to write unreasonable comments on forums without reading peoples signatures (see above) again sorry about that!

    Saturday, March 29, 2014 9:32 AM

All replies

  • Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 27, 2014 8:21 AM
    Moderator
  • Made no difference whatsoever, I have now uninstalled MSE and still have the same problem as well as wasting an hour of my life speaking to your utterly useless Activation line. I now have a PC with a copy of Windows I have been running for nearly 2 years and you have thus far been completely useless in resolving the issue, here is the new report. Please help or refund my damn Money!!!!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GQ7T4-P62M8-C8PG7
    Windows Product Key Hash: iO+9rlOmmp8RrH4FZ9GsvNXckLI=
    Windows Product ID: 00359-OEM-8703433-42485
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7C9A3C66-2E15-427C-B3E1-B4283173CD8A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C9A3C66-2E15-427C-B3E1-B4283173CD8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8PG7</PKey><PID>00359-OEM-8703433-42485</PID><PIDType>3</PIDType><SID>S-1-5-21-3822743486-3919067863-3176185008</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1208</Version><SMBIOSVersion major="2" minor="7"/><Date>20120418000000.000000+000</Date></BIOS><HWID>24BA0A00010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:27:2014 19:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMD     POWERNOW

    Thursday, March 27, 2014 8:47 PM
  • Made no difference whatsoever, I have now uninstalled MSE and still have the same problem as well as wasting an hour of my life speaking to your utterly useless Activation line. I now have a PC with a copy of Windows I have been running for nearly 2 years and you have thus far been completely useless in resolving the issue, here is the new report. Please help or refund my damn Money!!!!! 

    bccbcc - 

    None of the people who respond to you here work for Microsoft.  This is a peer supported forum.  That means we are all volunteers giving our own time to solve your issues and we don't have any of your money.  Sometimes, the problem is solved right away, sometimes it takes a little bit more effort.  Regardless, if you read through this forum, you'll see that Noel has helped literally thousands of people without pay or any other compensation.  If you give him a chance, I am sure he'll get to the bottom of your PC's problem as well.


    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, March 27, 2014 9:22 PM
  • As Kamin has said, we're (almost ) all volunteers here  - didn't you read my signature?

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt
    window should pop up.

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt
    window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the file C:\Windows\Logs\CBS\CBS.log to your desktop, then compress the copy - upload the compressed file to your OneDrive or other favoured fileshare site, and post a link

    Run another MGADiag report, and post the new one


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 28, 2014 7:54 AM
    Moderator
  • Please accept my apologies, I was under the impression that this was supported by Microsoft, but I have to ask (and I am genuinely puzzled by this) where do I get Microsoft help from then? it seems a multi Billion dollar operation like Microsoft should offer some actual support for their products, yet I am unable to find anything useful online except these forums?

    I will try this solution although I am thinking a complete re-install of Windows would actually be quicker and easier? I assume would resolve this issue? or would that simply cause more problems?

    I would advise that anyone with similar problems should avoid the helpline as it causes unbelievable frustration and can cause you to write unreasonable comments on forums without reading peoples signatures (see above) again sorry about that!

    Saturday, March 29, 2014 9:32 AM
  • I'm well aware of the shortcomings of the MS helplines - having had to use them myself occasionally :)

    Unfortunately until you get to third-level support, it's unlikely that anyone in MS will be better than the advice you get here.

    A repair install would probably work - so long as the errors aren't such that they prevent it, and providing that you don't mind reinstalling the 100+ updates afterwards. (and unless your disk has SP1 embedded, you'll also need to acquire one that does)

    A clean install would certainly fix it - but again, you'd have to reinstall all updates, and your programs.

    In both cases you'd need to back up your data to external storage for safety.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 29, 2014 10:01 AM
    Moderator