locked
Install from OEM kit fails Office 2007 Genuine Advantage validation RRS feed

  • Question

  • Hi

     

    I've installed Office 2007 for a customer's newly purchased PC with Office 2007 with the OPK Master Kit for OEM use.

     

    I've used the product key from the customer's end user license/activation pack (the medialess license kit - MLK).

     

    But the installation now fails the Genuine Advantage validation test.

     

    During the install an optional 'Referral Key' was requested, but I couldn't find a white sticker anywhere on the packaging.

     

    Can someone explain what the Referral Key is for and where I can find it?

     

    Is this the source of my problem?

     

    Thanks

    Leigh

    Wednesday, May 2, 2007 1:32 PM

Answers

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager
    Friday, May 25, 2007 8:39 PM

All replies

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager
    Friday, May 25, 2007 8:39 PM
  • Hi

     

    I've installed Office 2007 for a customer's newly purchased PC with Office 2007 with the OPK Master Kit for OEM use.

     

    I've used the product key from the customer's end user license/activation pack (the medialess license kit - MLK).

     

    But the installation now fails the Genuine Advantage validation test.

     

    During the install an optional 'Referral Key' was requested, but I couldn't find a white sticker anywhere on the packaging.

     

    Can someone explain what the Referral Key is for and where I can find it?

     

    Is this the source of my problem?

     

    Thanks

    Leigh


    Monday, February 15, 2010 3:45 AM
  • Can I download a valid, spyware free, office enterprise 2007 from microsoft if I have a valid product key???  I won a valid copy with product key at a work raffle, recently I had to reformat due to a virus, but when trying to reinstall office, the disk is no longer readable, not too scratched, but for some reason both of my ROMs fail to read it.
    Any solutions?
    Thanks!
    Friday, February 19, 2010 5:54 PM
  • Hello magicpretzel,

    Your question is being addressed in your original post http://social.microsoft.com/Forums/en-US/genuineoffice/thread/0965659d-22bd-47b9-98db-82ec4f18ae6c

    To prevent miscommunication, please limit your responses regarding this specific issue to that thread only.

    Thanx!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, February 19, 2010 6:03 PM