CRM 2011 - "Email will be tracked in CRM after it is sent" NOT tracked in CRM 2011
Question
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Hi
Did anyone encounter an issue below and have a solution for this?
Description: When trying to track an email in Outlook before sent (or in draft mode - after saved) by doing these steps
1-compose an email
2-click on Track
3-click on Set Regarding and select a record
4-click on Send
Below is an image after steps 1 to 3 are completed BEFORE SENT (note the message "This e-mail will be tracked in CRM after it is sent")
AFTER SENT
Issue: Click on the Regarding record to go to this associated record. No email is track under the Activities (or Closed Activities) in the associated
Other Info:
This issue doesn't happen to all emails. Some invalid email addresses are still able to track
We can track emails after sent without any problems
We use CRM 2011 with Update Rollup 17
Thank you
Vince Trieu
Updated info
Every time when this happens, this is the error in the Event Viewer in the Outlook client machine
An error occurred while promoting a Microsoft CRM e-mail message. Restart Microsoft Outlook and try again. HR=0x80042f0a. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1821.
- Edited by Vince Trieu Tuesday, January 6, 2015 9:11 PM
