issues with downloading or exporting statements RRS feed

  • Question

  • hi 

    after using money for a number of  years (started with money 97) i suddenly cannot download or export statement from natwest to the last version of money. I can restore from a backup with no issues but as soon as i do a download it crashes money and what ever i try the only way to get money up again is to uninstall and re install.

    this is only in the last 2 days

    Trevor Downer

    Friday, June 26, 2020 1:09 PM

All replies

  • Not that it's a great deal of help, but I am downloading NatWest statements without difficulty.

    Dr AS

    Friday, June 26, 2020 4:42 PM
  • This may not help, but it is not going to hurt.

    Open sample.mny.  If that works, the problem would appear to not be
    the installation.  Continue with this:

    Tools->Settings->ProgramSettings and set the

    Open the problem file.

    Then Tools->Settings->HomePageDisplayOptions and Remove the
    Investment Performance module.  There has been a problem where a
    lot of investments triggers a crash upon opening where Money opens
    to the "Home Page".

    You can try a File->RepairMoneyFile->QuickFileRepair.  That is simple. 

    If that does not fix things, then try I would try making a repaired version
    of your file with File->RepairMoneyFile->StandardFileRepair level 2

    Saturday, June 27, 2020 4:01 AM
  • Which version of Money are you using? f it is Money Plus Sunset, have you installed the fixed dll as described in the first "sticky" post in this forum?

    Bob - MSN Mobile

    Saturday, June 27, 2020 1:50 PM