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Receiving emails through Email router RRS feed

  • Question

  • Hi

    I've recently recognised that CRM 4.0 does not receive email. I checked Event Viewer and found the error below. The system uses Email router to send and receive POP3,SMTP services. When I check the configuration on Email Router, the test is passed successfully.

    Event Type: Error
    Event Source: MSCRMEmail
    Event Category: None
    Event ID: 0
    Date:  11/4/2009
    Time:  11:57:48 PM
    User:  N/A
    Computer: SVR01
    Description:
    #26234 - The E-mail Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider. Microsoft.Crm.Tools.Email.Providers.EmailException: An error occurred while executing POP3 command "QUIT". The server response was: "".
       at Microsoft.Crm.Tools.Email.Providers.Pop3Client.ValidateLine(String receivedLine, String command, Boolean hideCommand)
       at Microsoft.Crm.Tools.Email.Providers.Pop3Client.ReadDataWithEncoding(StreamReader streamReader, String command, Boolean singleCommand, Boolean skipValidation, Boolean hideCommand)
       at Microsoft.Crm.Tools.Email.Providers.Pop3Client.ReceiveData(String command, Boolean singleCommand, Boolean skipValidation, Boolean hideCommand)
       at Microsoft.Crm.Tools.Email.Providers.Pop3Client.SendCommand(String command, Boolean singleCommand, Boolean skipValidation, Boolean hideCommand)
       at Microsoft.Crm.Tools.Email.Providers.Pop3Client.Disconnect(Boolean allowQuitCommand)
       at Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider.CloseMailbox()
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()
       at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Could any body give me an idea what might have caused this, please?

    Regards,
    Mohammad

    Wednesday, November 4, 2009 8:46 PM

Answers