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My Office 2007 Product Key is not Valid when I try to upgrade to 2010. RRS feed

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    Recently, I just purchased a brand new Office 2007 Home and Student version for Singapore $228 from a retailer a PC SHOW on the 10th of June. This means that I am entitled to an upgrade to Office 2010 Home and student version. However, I have not been able to install the Office 2010 upgrade as the installer claims that "This is not a Valid Office Product. See above examples to learn more."

    This problem also happened when I tried key in the same product key to upgrade the Office 2007 TRIAL. But I was able to fix this problem by reinstalling the Office 2007 from the DVD provided.


    I have validated my Office 2007 and I assume that the product that I have purchased is original. However, I find it odd that my product key is "not a valid office product".

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {3DC114F3-579F-4559-8097-5E94B4686A41}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3DC114F3-579F-4559-8097-5E94B4686A41}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3074860425-3210344151-963721373</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>U30Jc</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U30Jc.204</Version><SMBIOSVersion major="2" minor="6"/><Date>20100207000000.000000+000</Date></BIOS><HWID>6CBA3607018400FC</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>138E58F574AEF3A</Val><Hash>soELvpVAqnEdC/T/xkgMYmENG6U=</Hash><Pid>81602-925-8618606-68544</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 100216100231223323461736636340199412140980508940878830
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 19/6/2010 2:39:43 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:19:2010 02:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GGYTxJp+kJKRchNMAnsGKRGWtfks1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      DMAR            INTEL         CP_DALE


    Friday, June 18, 2010 6:42 PM

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    Hello ConfusedCustomer101,

    I would suggest returning for a refund the Office Home and Student 2007 product purchased from the "a retailer a PC SHOW on the 10th of June."

    If this product only originally activated only by using the supplied installation discs, and the product key has been rejected twice by the Microsoft system (first when you originally installed Office H&S 2007 and second when you tried to take advantage of the upgrade to Office 2010), then that casts serious doubt on the validity and genuineness of the Office H&S 2007 product.

    Then purchase a Genuine full retail packaged product of the Office edition of your choice from a major local retailer, or directly from Microsoft online.  Note that Microsoft thru its partner Digital River is the ONLY legitimate place to purchase a downloaded copy of Office or Windows.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, June 20, 2010 12:11 PM

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    Hello ConfusedCustomer101,

    You wrote, ""This is not a Valid Office Product. See above examples to learn more.""

    So what do the examples tell you?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, June 18, 2010 7:17 PM
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    Hello ConfusedCustomer101,

    "Microsoft Office Home and Student 2007 - 100 Genuine"

    Your Office 2007 shows as Genuine.

    As Dan posted, the error message you see says "This is not a Valid Office Product. See above examples to learn more" can you tell us what the "Above" says or shows?

    Thank you,

    Darin MS
    Friday, June 18, 2010 9:38 PM
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    Hi Dan and Darin,

    THanks for the swift reply.

    The above examples refers to a link "Learn more about product keys and see examples".

    In this link, it shows me where the Product keys are located if "I purchased Office from a retailer (on disc), I purchased an Office Product Key Card, I purchased and downloaded office online, I purchased a new computer with office preloaded and my company installed office on my computer".

    Since I purchased my disc from a retailer, I am provided with no further information as it shows me where my 25-character product key is located. My product key is located on the plastic cd-holder and is clearly visible when I open the OFFICE 2007 DVD Holder.

     

     

     

    Saturday, June 19, 2010 9:20 PM
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    Hello ConfusedCustomer101,

    I would suggest returning for a refund the Office Home and Student 2007 product purchased from the "a retailer a PC SHOW on the 10th of June."

    If this product only originally activated only by using the supplied installation discs, and the product key has been rejected twice by the Microsoft system (first when you originally installed Office H&S 2007 and second when you tried to take advantage of the upgrade to Office 2010), then that casts serious doubt on the validity and genuineness of the Office H&S 2007 product.

    Then purchase a Genuine full retail packaged product of the Office edition of your choice from a major local retailer, or directly from Microsoft online.  Note that Microsoft thru its partner Digital River is the ONLY legitimate place to purchase a downloaded copy of Office or Windows.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, June 20, 2010 12:11 PM
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     You stated "purchased a brand new Office 2007 Home and Student version for Singapore $228 from a retailer a PC SHOW".

    I regret to inform you that vendors selling merchandise at computer shows are classified as "resellers" and not "retailers".

    More info: Microsoft Office 2010 Technology Guarantee: FAQ

    Carey Frisch
    Wednesday, June 23, 2010 1:46 PM
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     You stated "purchased a brand new Office 2007 Home and Student version for Singapore $228 from a retailer a PC SHOW".

    I regret to inform you that vendors selling merchandise at computer shows are classified as "resellers" and not "retailers".

    More info: Microsoft Office 2010 Technology Guarantee: FAQ

    Carey Frisch

    Point #16, specifically.  :-)
    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 23, 2010 2:05 PM
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    I am having the same problem - I purchased office 2007 in June from Best Buy a well known US Retailer. However I am receiving the error "This is not a valid Office Product Key. See above examples to learn more."

     

    I will not be able to return this to the retailer as I am outside of their return window. Please let me know how to proceed.

    Sunday, July 25, 2010 4:49 AM
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    Hello Confused in LA,

    Please do not piggyback on other people's posts.

    Start your own post by clicking on the Ask A Question link.

    Thank you.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, July 25, 2010 12:17 PM