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Activation of Live Onecare

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I signed up for the trial, and then inadvertently purchased a subscription. Now the trial has run out and will not let me activate my subscription, and I can not get a phone number of a live individual for help.

Friday, November 30, 2007 10:44 PM

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How did you inadvertently purchase a subscription and still have an expired trial?

If you have an active subscription shown when you sign in at http://billing.microsoft.com and you can't activate the copy on your PC because it has no activation/subscribe link, uninstall it and reinstall from http://onecare.live.com and then activate with your LiveID.

You can also contact support via email as a trial user -

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Saturday, December 1, 2007 2:26 AM

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How did you inadvertently purchase a subscription and still have an expired trial?

If you have an active subscription shown when you sign in at http://billing.microsoft.com and you can't activate the copy on your PC because it has no activation/subscribe link, uninstall it and reinstall from http://onecare.live.com and then activate with your LiveID.

You can also contact support via email as a trial user -

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Saturday, December 1, 2007 2:26 AM

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Stephen,

Thanks for the help...problem solved!
Harm

Sunday, December 2, 2007 9:18 PM
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Excellent! Glad to read it....

-steve

Monday, December 3, 2007 1:10 AM

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