Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows Aero is not working RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello, 

    I have a Toshiba Qosmio F45-AV411 Laptop which I've had since 2007. It came preloaded with Windows Vista. Recently when utilizing fullscreen games/multimedia files I get an obtrusive popup about "Windows Aero is not working". It even keeps popping up if Windows Aero is disabled. It reads:

    "You may be a victim of software counterfeiting.

    To use all Microsoft Windows features such as.... your copy of Microsoft Windows must be validated as genuine.

    Go Online and Resolve now"

     

    When I attempt to do that it fails in the process. I checked several boards and saw that this was an issue that has been seen before and people have been instructed to run the Microsoft Genuine Advantage Diagnostic Tool. Below is what the tool found on my laptop. any assistance would be great as this pop up is annoying.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-CQQ7C-TG96R-R6J6Q

    Windows Product Key Hash: cLEWdGAZkimdJemOZaW9zGMnafE=

    Windows Product ID: 89580-OEM-7332132-00182

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010100.0.0.001

    ID: {11955BC8-282A-4069-B528-B3F462244DFE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.090302-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Seraphim\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{11955BC8-282A-4069-B528-B3F462244DFE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R6J6Q</PKey><PID>89580-OEM-7332132-00182</PID><PIDType>2</PIDType><SID>S-1-5-21-220717033-3214021325-868668639</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio F45</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.50    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071106000000.000000+000</Date></BIOS><HWID>DF313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57592</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software Licensing service is not running.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: QAAAAAIAAwABAAIAAwACAAAABAABAAEAJJQ+p4L4D/4mqeQzRoM2OF6yuluN797W8vTu1iCeas3KHaxWVg8qhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INTEL CRESTLNE

      FACP TOSINV CRESTLNE

      HPET INTEL CRESTLNE

      BOOT TOSINV $SBFTBL$

      MCFG INTEL CRESTLNE

      TCPA Intel CRESTLN

      TMOR TOSINV        

      APIC INTEL CRESTLNE

      SLIC TOSINV TOSINV00

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

      SSDT SataRe SataAhci

     

     

    Wednesday, May 11, 2011 4:32 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello MJH0003,

     

        The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,

    Darin MS
    Thursday, May 12, 2011 7:12 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello MJH0003,

     

        The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,

    Darin MS
    Thursday, May 12, 2011 7:12 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Darin Smith MS" wrote in message news:7ce0bc67-5d7a-4103-a835-97f2f2a16139...

    Hello MJH0003,

     

        The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

    <snip>

    Darin MS

    Whoah! - that's a new one, Darin? any new info to share?
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 12, 2011 10:21 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Darin Smith MS" wrote in message news:7ce0bc67-5d7a-4103-a835-97f2f2a16139...

    Hello MJH0003,

     

        The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

    <snip>

    Darin MS

    Whoah! - that's a new one, Darin? any new info to share?
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 12, 2011 10:43 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Lol, Noel, you have copied and used parts of that text in some of your past posts.
    Darin MS
    Friday, May 13, 2011 9:11 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    ok -I was on a mission this morning :)

    I got a chance to play with an all-in-one touch-screen PC .... with a lousy internet connection. The Manufacturer (who shall remain nameless unless I get a support call<eg>) hadn't bothered to update the image to SP1 yet, so I had a humungous load of downloading to do.

    The machine (after all updates are applied) is rather nice - dual-core processor, 3GB RAM, 500GB HD, and Home Premium, etc.

    Just a shame that it took 9 hours to get it to that state, due to the lousy internet connection in that locale (<1Mb/sec) - someting approachine 80 updates through WU......

    Couple that with the rest of teh dross that was installed (McAfee, etc.) and it almost became a major project. It was fun working out the touch-screen thingummies, though :)

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 13, 2011 10:45 PM
    Moderator