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Windows 7 32 bit build 7600 not genuine

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So after using this copy of Win 7 and MS security essentials this error started coming up on my wifes pc. The copy s/b legitimate as it was bought and paid for by a credible Secondary institution( College) here in Edm while my wife was attending courses there. Here is the Diag info, I can't send it online as it gives another error.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-DXPXY-M6TK6-FY6B7
Windows Product Key Hash: dWdxyMRU2iGgMz4QQvZw3NwCSMc=
Windows Product ID: 00371-169-3291695-85136
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {3E1165FC-8328-4141-978B-D9A77A271C40}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E1165FC-8328-4141-978B-D9A77A271C40}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FY6B7</PKey><PID>00371-169-3291695-85136</PID><PIDType>5</PIDType><SID>S-1-5-21-1229705226-2473209028-2712190283</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>M50Vm               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>212    </Version><SMBIOSVersion major="2" minor="5"/><Date>20091014000000.000000+000</Date></BIOS><HWID>15B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>931C77AF6116712</Val><Hash>T2LZB7cg/RR9Fs2rvOqqvJO4pXc=</Hash><Pid>89446-905-4166585-65645</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-169-329169-01-4105-7600.0000-1322011
Installation ID: 005892137310011660484554347026247805190994659876213824
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FY6B7
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 12/05/2011 11:39:40 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:12:2011 10:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABQABAAEAAAACAAAAAgABAAEAeqhEWRwgen+4OYJO+NWeEZ6jps7Wm3jMBitQMEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   101409  APIC1544
FACP   101409  FACP1544
DBGP   101409  DBGP1544
HPET   101409  OEMHPET
BOOT   101409  BOOT1544
MCFG   101409  OEMMCFG
SLIC   _ASUS_  Notebook
ECDT   101409  OEMECDT
OEMB   101409  OEMB1544
ATKG   022008  OEMATKG
SSDT   PmRef  CpuPm

Friday, May 13, 2011 5:55 AM

Answers

So after using this copy of Win 7 and MS security essentials this error started coming up on my wifes pc. The copy s/b legitimate as it was bought and paid for by a credible Secondary institution( College) here in Edm while my wife was attending courses there. Here is the Diag info, I can't send it online as it gives another error.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-DXPXY-M6TK6-FY6B7
Windows Product Key Hash: dWdxyMRU2iGgMz4QQvZw3NwCSMc=
Windows Product ID: 00371-169-3291695-85136
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {3E1165FC-8328-4141-978B-D9A77A271C40}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

The following error code 0xC004C4A8 means - Client does not have a valid license. Try Update your product key and try to validate the software again.

Find the product key that was included with the copy of Windows 7 that is installed on the computer. You can find your product key on your computer or on the installation disc holder inside the Windows package.

•	If you cannot find your product key, contact the store where you purchased Windows 7(or the computer, if it had Windows 7preinstalled), and ask them to help you locate the product key.
•	If you still cannot find your product key, you can purchase a new product key or purchase a Genuine copy of Windows 7from an authorized reseller.

Determine whether the product key that you found or purchased is for the same edition of Windows 7 that is currently installed on this computer. If the Windows 7 edition that is installed does not match the product key edition, a clean install of the system is required or you can purchase an update.

Update the Windows product key on the computer.

•

If the editions are the same and the product key is Genuine, follow these steps:

a.	Click the Start button.
b.	Right-click Computer , select Properties .
c.	In the prompt window, click the blue link under Windows activation . Enter your product key as prompted, and then press ENTER or click Continue . (Do not click Activate Windows online now .)

When you have finished updating the product key, try to validate Windows again. To do this, visit http://ga.microsoft.com , and then click Validate Windows .

Jacob

Proposed as answer by Jackie1831 Friday, May 13, 2011 9:21 AM
Marked as answer by Darin Smith MS Monday, May 16, 2011 8:02 PM

Friday, May 13, 2011 9:21 AM

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When it comes to Genuine issues, the error code 0xC004C4A8 basically just means Windows needs to be Activated.

The first thing I would suggest is attempting to Activate by Phone.

To Activate by Phone, click the Start button, and type: slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

When you first call the Activation Center, a automated phone prompt will answer and attempt to help you Activate. However, if the phone prompt is unable to get Windows activated, Recall, but this time either select the option to talk to a Live Activation Rep or (if there is no option) don't enter or say anything to the phone prompt, this will force it to transfer you to a Live Rep. The Rep will then assist you in activating your Windows.

If activating by phone doesn't resolve the issue, then attempt the steps that Jaclie1831 has provided.

Thank you,

Darin MS
- Proposed as answer by Darin Smith MS Friday, May 13, 2011 6:27 PM
- Marked as answer by Darin Smith MS Monday, May 16, 2011 8:02 PM
Friday, May 13, 2011 6:25 PM

All replies

So after using this copy of Win 7 and MS security essentials this error started coming up on my wifes pc. The copy s/b legitimate as it was bought and paid for by a credible Secondary institution( College) here in Edm while my wife was attending courses there. Here is the Diag info, I can't send it online as it gives another error.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-DXPXY-M6TK6-FY6B7
Windows Product Key Hash: dWdxyMRU2iGgMz4QQvZw3NwCSMc=
Windows Product ID: 00371-169-3291695-85136
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {3E1165FC-8328-4141-978B-D9A77A271C40}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A