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Windows Build 7601 "This copy of Windows is not genuine" RRS feed

  • Question

  • Hello,

     

    Ran Windows update two days ago and now my copy of Windows 7 is being reported as not valid. I bought my copy direct from the Microsoft Store so it's definitely a real copy from MS.

     

    Here are my MGADIAG results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-2JG3Y-4CGBC-HK8CV
    Windows Product Key Hash: ljwznXvfkBDEWUpXICRP9zxiWYY=
    Windows Product ID: 00359-911-4758803-85205
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {23A87080-8D48-4BCC-B404-DE323D0CC259}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23A87080-8D48-4BCC-B404-DE323D0CC259}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HK8CV</PKey><PID>00359-911-4758803-85205</PID><PIDType>5</PIDType><SID>S-1-5-21-747949591-3097855729-3760117897</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540      </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080811000000.000000+000</Date></BIOS><HWID>41B73507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-475880-01-1033-7601.0000-2472011
    Installation ID: 010874747446397766685236259215950800636212852652525172
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HK8CV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 9/4/2011 5:08:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2011 17:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAonZMZfzzRrzQC4Q0dJQ4ddaWGuwm2MQNTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            081108        APIC1657
      FACP            081108        FACP1657
      HPET            081108        OEMHPET
      MCFG            081108        OEMMCFG
      SLIC            DELL          AS09  
      OEMB            081108        OEMB1657
      GSCI            081108        GMCHSCI
      SSDT            DpgPmm        CpuPm


    Please help.

    Sunday, September 4, 2011 9:17 PM

Answers

All replies

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    Users are reporting this:

    Call: 866-530-6364  (windows 7 Genuine Advantage solution center)

     

    Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.

     

    If you try this let us know the results.

    Additional info.

    Microsoft Support Contact Information:

    http://support.microsoft.com/contactus/?ws=support

    General Microsoft contact site: http://support.microsoft.com/contactus#tab0

    1-800-642-7676 (1-800-MICROSOFT)

    Contact the Microsoft store:

    US: http://www.store.microsoft.com/Help/Contact-Us

    1-877-696-7786

    Canada: https://www.microsoftstore.ca/shop/en-CA/Contact-Us

    • Marked as answer by Deth4U2 Tuesday, September 6, 2011 10:51 PM
    Sunday, September 4, 2011 9:22 PM
    Answerer
  • My copy is now magically genuine again. :) Read earlier this problem had been resolved and now I'm good again.
    Tuesday, September 6, 2011 10:51 PM
  • Correct.  Microsoft has taken steps to ensure that digital download purchasers are not still having the issue.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, September 6, 2011 11:18 PM
    Answerer