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Non-Genuine Problem just showed up today. Vista Home Basic Service Pack 2 on a HP Compaq Presario CQ50-139WM

    Question

  • MGADiagToolOutput.

    5:30 PM 11/12/2014

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {183C8CBE-C4CF-47FA-B9B3-BD1D32967930}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-

    80041010_025D1FF3-229-80041010_025D1FF3-230-

    1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-

    80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe:

    Disabled
    Allow scripting of Internet Explorer Webbrowser control:

    Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>

    {183C8CBE-C4CF-47FA-B9B3-BD1D32967930}

    </UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00

    010300.2.0.002</OS><Architecture>x32</Architecture><PKey

    >*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM

    -7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-

    21-3209305483-78937921-

    3046840362</SID><SYSTEM><Manufacturer>Hewlett-

    Packard</Manufacturer><Model>Compaq Presario CQ50

    Notebook

    PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-

    Packard</Manufacturer><Version>F.65</Version><SMBIOSVer

    sion major="2"

    minor="4"/><Date>20101215000000.000000+000</Date></B

    IOS><HWID>82333507018400FA</HWID><UserLCID>0409</

    UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen

    tral Standard Time(GMT-06:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppi

    d></msppid><name></name><model></model></SBID><O

    EM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-

    MPC</OEMTableID></OEM><GANotification><File

    Name="OGAAddin.dll"

    Version="2.0.48.0"/></GANotification></MachineData><Softw

    are><Office><Result>109</Result><Products/><Applications

    /></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current:

    NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJSKycCTQq16f6oIgv

    TGBvL0BHbIC2rTrFZgYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE            
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE  
      MCFG            INSYDE            
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci

    Thanks for any help.

    Wednesday, November 12, 2014 11:57 PM

Answers

  • It looks as if you have problems with your hard drive :(

    As yet, it's not too bad - but it will get worse.

    Your recent CHKDSK found one new bad sector - and the previous CHKDSK in Sept 2013 found the first. The reason that this is bad is because it indicates physical damage to the disk - and every disk has a fair number of spare sectors which must all have been used before Windows even becomes aware that there may be problems - so it's not until the situation is serious that the problem shows at all.

    You should plan on a replacement hard drive, and back up your data to external media now.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 16, 2014 10:00 AM
    Moderator

All replies

  • Unusual error, this one...

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022

    I suspect that it relates to missing registry keys, but we need to check the filesystem first.

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, November 14, 2014 10:05 AM
    Moderator
  • Still have the problem.

    Remembered that this started off with Windows Error Code 80070246. Tried to fix by downloading and running KB947821 Hotfix for Windows. Didn't work.

    Check the CBS.log file and new MGADiag report below.

    https://dl.dropboxusercontent.com/u/25775319/CBS.zip

    https://www.dropbox.com/s/ybktw9rdq8dn6q2/MGADIAG20141114102450702.cab?dl=0

    I'm 70 and slow. First time using Dropbox. Hope it's right. Thanks for your help!

    Friday, November 14, 2014 5:50 PM
  • I know of one user who never touched a PC until after retirement - and he's now much better than me in a number of areas of Windows troubleshooting ;)

    Don't sell yourself short - we all know our own machine best, and the way we want to be able to use it. It's that which matters more than strict adherence to the 'rules'!

    Your SFC scan results uploaded fine (well done!)

    The results are almost normal - but there is a minor error almost certainly the result of the manufacturer's error rather than your own....

    	Line 10065: 2014-11-14 10:11:40, Info                  CSI    000003be [SR] Repairing 33 (0x00000021) components
    	Line 10066: 2014-11-14 10:11:40, Info                  CSI    000003bf [SR] Beginning Verify and Repair transaction
    	Line 10069: 2014-11-14 10:11:40, Info                  CSI    000003c1 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    The other 32 errors that SFC found, it was apparently able to correct for itself. All that I looked at were to do with print drivers - and all were fixed.

    I need to see some of the background problems...

    Open Event Viewer

    click on the Windows logs entry in the left pane to expand it.

    Now click on the Application entry - wait while it loads.

    Click on 'File' in the menu bar and select Save...

    Save the file as
    Appevt.evtx

    Repeat for the
    System log

    then zip both,
    and upload them. - post the new link(s)



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 15, 2014 6:41 PM
    Moderator
  • Thank you, again!

    https://dl.dropboxusercontent.com/u/25775319/Appevt.zip

    https://dl.dropboxusercontent.com/u/25775319/System%20Log.zip

    Saturday, November 15, 2014 7:52 PM
  • It looks as if you have problems with your hard drive :(

    As yet, it's not too bad - but it will get worse.

    Your recent CHKDSK found one new bad sector - and the previous CHKDSK in Sept 2013 found the first. The reason that this is bad is because it indicates physical damage to the disk - and every disk has a fair number of spare sectors which must all have been used before Windows even becomes aware that there may be problems - so it's not until the situation is serious that the problem shows at all.

    You should plan on a replacement hard drive, and back up your data to external media now.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 16, 2014 10:00 AM
    Moderator
  • Figured there were problems with the hard drive, but didn't know that it could cause a problem like this. :'(

    I'll get the Seagate attached and back it all up today!

    Black Friday here I come!

    Thank you, Noel, for helping me learn some new things on the computer. Very interesting!

    Your old friend in Texas,

    Rae Elizabeth

    Sunday, November 16, 2014 5:45 PM
  • Good luck with it!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Rae from Texas Wednesday, November 26, 2014 4:49 AM
    • Unmarked as answer by Rae from Texas Wednesday, November 26, 2014 4:51 AM
    Monday, November 17, 2014 8:28 AM
    Moderator
  • I've had the same problem on my lap top with this validation code authorization of the product with the key that I'm not sure of were to look for the number or if the system that was reformatted about 3 weeks ago on my Compaq  Preserio laptop that was done by someone else and this laptop was given to me by my brother who had a friend that originally rebuilt this 1 from an old machine that went bad! 
    Tuesday, January 6, 2015 5:41 AM
  • My Laptop is a Compaq CQ 60- 615DX model Notebook
    Tuesday, January 6, 2015 5:44 AM
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 6, 2015 6:58 AM
    Moderator