Answered by:
Non-Genuine Problem just showed up today. Vista Home Basic Service Pack 2 on a HP Compaq Presario CQ50-139WM

Question
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MGADiagToolOutput.
5:30 PM 11/12/2014
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {183C8CBE-C4CF-47FA-B9B3-BD1D32967930}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130707-1535
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-
80041010_025D1FF3-229-80041010_025D1FF3-230-
1_025D1FF3-517-80040154_025D1FF3-237-
80040154_025D1FF3-238-2_025D1FF3-244-
80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe:
Disabled
Allow scripting of Internet Explorer Webbrowser control:
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>
{183C8CBE-C4CF-47FA-B9B3-BD1D32967930}
</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00
010300.2.0.002</OS><Architecture>x32</Architecture><PKey
>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM
-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-
21-3209305483-78937921-
3046840362</SID><SYSTEM><Manufacturer>Hewlett-
Packard</Manufacturer><Model>Compaq Presario CQ50
Notebook
PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-
Packard</Manufacturer><Version>F.65</Version><SMBIOSVer
sion major="2"
minor="4"/><Date>20101215000000.000000+000</Date></B
IOS><HWID>82333507018400FA</HWID><UserLCID>0409</
UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen
tral Standard Time(GMT-06:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppi
d></msppid><name></name><model></model></SBID><O
EM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-
MPC</OEMTableID></OEM><GANotification><File
Name="OGAAddin.dll"
Version="2.0.48.0"/></GANotification></MachineData><Softw
are><Office><Result>109</Result><Products/><Applications
/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current:
NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJSKycCTQq16f6oIgv
TGBvL0BHbIC2rTrFZgYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
SSDT INTEL SataAhci
Thanks for any help.Wednesday, November 12, 2014 11:57 PM
Answers
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It looks as if you have problems with your hard drive :(
As yet, it's not too bad - but it will get worse.
Your recent CHKDSK found one new bad sector - and the previous CHKDSK in Sept 2013 found the first. The reason that this is bad is because it indicates physical damage to the disk - and every disk has a fair number of spare sectors which must all have been used before Windows even becomes aware that there may be problems - so it's not until the situation is serious that the problem shows at all.
You should plan on a replacement hard drive, and back up your data to external media now.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Tuesday, November 25, 2014 10:23 PM
- Marked as answer by Noel D PatonModerator Saturday, November 29, 2014 8:40 AM
Sunday, November 16, 2014 10:00 AMModerator
All replies
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Unusual error, this one...
Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022I suspect that it relates to missing registry keys, but we need to check the filesystem first.
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Friday, November 14, 2014 10:05 AMModerator -
Still have the problem.
Remembered that this started off with Windows Error Code 80070246. Tried to fix by downloading and running KB947821 Hotfix for Windows. Didn't work.
Check the CBS.log file and new MGADiag report below.
https://dl.dropboxusercontent.com/u/25775319/CBS.zip
https://www.dropbox.com/s/ybktw9rdq8dn6q2/MGADIAG20141114102450702.cab?dl=0
I'm 70 and slow. First time using Dropbox. Hope it's right. Thanks for your help!
Friday, November 14, 2014 5:50 PM -
I know of one user who never touched a PC until after retirement - and he's now much better than me in a number of areas of Windows troubleshooting ;)
Don't sell yourself short - we all know our own machine best, and the way we want to be able to use it. It's that which matters more than strict adherence to the 'rules'!
Your SFC scan results uploaded fine (well done!)
The results are almost normal - but there is a minor error almost certainly the result of the manufacturer's error rather than your own....
Line 10065: 2014-11-14 10:11:40, Info CSI 000003be [SR] Repairing 33 (0x00000021) components Line 10066: 2014-11-14 10:11:40, Info CSI 000003bf [SR] Beginning Verify and Repair transaction Line 10069: 2014-11-14 10:11:40, Info CSI 000003c1 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
The other 32 errors that SFC found, it was apparently able to correct for itself. All that I looked at were to do with print drivers - and all were fixed.
I need to see some of the background problems...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as
Appevt.evtxRepeat for the
System logthen zip both,
and upload them. - post the new link(s)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Saturday, November 15, 2014 6:41 PMModerator -
Thank you, again!
https://dl.dropboxusercontent.com/u/25775319/Appevt.zip
https://dl.dropboxusercontent.com/u/25775319/System%20Log.zip
Saturday, November 15, 2014 7:52 PM -
It looks as if you have problems with your hard drive :(
As yet, it's not too bad - but it will get worse.
Your recent CHKDSK found one new bad sector - and the previous CHKDSK in Sept 2013 found the first. The reason that this is bad is because it indicates physical damage to the disk - and every disk has a fair number of spare sectors which must all have been used before Windows even becomes aware that there may be problems - so it's not until the situation is serious that the problem shows at all.
You should plan on a replacement hard drive, and back up your data to external media now.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Tuesday, November 25, 2014 10:23 PM
- Marked as answer by Noel D PatonModerator Saturday, November 29, 2014 8:40 AM
Sunday, November 16, 2014 10:00 AMModerator -
Figured there were problems with the hard drive, but didn't know that it could cause a problem like this. :'(
I'll get the Seagate attached and back it all up today!
Black Friday here I come!
Thank you, Noel, for helping me learn some new things on the computer. Very interesting!
Your old friend in Texas,
Rae Elizabeth
Sunday, November 16, 2014 5:45 PM -
Good luck with it!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Marked as answer by Rae from Texas Wednesday, November 26, 2014 4:49 AM
- Unmarked as answer by Rae from Texas Wednesday, November 26, 2014 4:51 AM
Monday, November 17, 2014 8:28 AMModerator -
I've had the same problem on my lap top with this validation code authorization of the product with the key that I'm not sure of were to look for the number or if the system that was reformatted about 3 weeks ago on my Compaq Preserio laptop that was done by someone else and this laptop was given to me by my brother who had a friend that originally rebuilt this 1 from an old machine that went bad!Tuesday, January 6, 2015 5:41 AM
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My Laptop is a Compaq CQ 60- 615DX model NotebookTuesday, January 6, 2015 5:44 AM
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To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Tuesday, January 6, 2015 6:58 AMModerator