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genuine validation failure out of nowhere. RRS feed

  • Question

  • I believe this computer set-up has been operating as is for almost a year, with the exception of changing RAM. I had a similar event of this 'genuine windows validation failure' 4 or so months ago.

    If there is any contributing issue, it could be that MS Security essentials removed an alleged security risk (java based) and after rebooting, per MS Security essentials requirement to complete removal, I get this Windows Not Valid issue.

    Following is the required diagnostic report. Please suggest remedy to make this a 'genuine' windows machine again.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-J4TGP-RDTF2-BT3T7
    Windows Product Key Hash: Iqgngdihz7o1YFkWtBjfvRS6WQ0=
    Windows Product ID: 00359-OEM-8703836-15949
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FE5B7CA0-6B7D-4953-B2FE-550D40D4B8CA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: T:20121120162845296-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE5B7CA0-6B7D-4953-B2FE-550D40D4B8CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BT3T7</PKey><PID>00359-OEM-8703836-15949</PID><PIDType>3</PIDType><SID>S-1-5-21-4065178872-1340301956-68232804</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI Premium ACPI BIOS Revision 1303</Version><SMBIOSVersion major="2" minor="3"/><Date>20060810000000.000000+000</Date></BIOS><HWID>05B83207018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:20:2012 17:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QAAAAAMABgABAAEAAQACAAAAAwABAAEAJJSWsgZGPgx4mgCHfgjq1D6OdOrek46O+ubGDpqItg7AorKuRxbaIg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        AWRDACPI
      FACP            Nvidia        AWRDACPI
      SSDT            PTLTD         POWERNOW
      MCFG            Nvidia        AWRDACPI


    • Edited by Waynerhov Wednesday, November 21, 2012 1:37 AM
    Wednesday, November 21, 2012 1:33 AM

Answers

  • your report shows a couple of issues:

    TTS Error: T:20121120162845296-

    you have a trusted store tamper (11/20/2012 0 likely due to the malware you referenced. If you haven't already run a malware scan with malwarebytes or similar I suggest you do so.

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    looks like your licensing store is damaged.

    Recreate the Licensing Store

        1) Click Start button.

        2) Type: CMD.exe into the 'Search programs and files' field

        3) Right-Click on CMD.exe and select Run as Administrator

        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

        Note: the Software Protection service may not be running, this is ok.

        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

        6) Type: rename tokens.dat tokens.bar

        7) Type: cd %windir%\system32

        8) Type: net start sppsvc

        9) Type: slui.exe

        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Reboot, then run MGADiag again, and post the report

    Wednesday, November 21, 2012 1:49 PM
    Answerer

All replies

  • To all who are or have considered answering to help me... I figured out where to enter my 'product key' again which resulted in a 'not a genuine copy of windows' message with a  'click here to resolve' button. When I clicked on that I was taken to a windows site, offering Security Essentials (etc.) and am apparently now 'activated' and 'genuine'.

    I can only guess that whatever issue was removed (that Java threat?) by MS Security essentials my validation was removed with it.

    Note, I now have lost all my email settings (Thunderbird) and who knows what else. I am just now going to try to use the computer again and shall find out.

    Thanks again for your consideration and help,

    Wayne

    "Issue resolved, sort of". Mr. Moderator (or Mrs/ Ms/ Miss Moderator) you can close this thread!

    Wednesday, November 21, 2012 2:59 AM
  • your report shows a couple of issues:

    TTS Error: T:20121120162845296-

    you have a trusted store tamper (11/20/2012 0 likely due to the malware you referenced. If you haven't already run a malware scan with malwarebytes or similar I suggest you do so.

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    looks like your licensing store is damaged.

    Recreate the Licensing Store

        1) Click Start button.

        2) Type: CMD.exe into the 'Search programs and files' field

        3) Right-Click on CMD.exe and select Run as Administrator

        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

        Note: the Software Protection service may not be running, this is ok.

        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

        6) Type: rename tokens.dat tokens.bar

        7) Type: cd %windir%\system32

        8) Type: net start sppsvc

        9) Type: slui.exe

        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Reboot, then run MGADiag again, and post the report

    Wednesday, November 21, 2012 1:49 PM
    Answerer