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Emails recieved in CRM 4.0 queue have status of Draft RRS feed

  • Question

  • Hi Guys

    I have a queue within CRM 4.0 that is working correctly in terms of emails are coming into it, however it would appear that they all or most seem to have their status as draft??/

    This a pain because when these emails are associated with an entity they appear in the pending activity area, rather than history.  Has anyone seen this or know what the issue is

    Thanks as always

    Allan
    http://www.cobweb.com/hosted_services/cobweb_hosted_crm.aspx
    Thursday, February 4, 2010 11:29 AM

Answers

All replies

  • Hi Allan,

    You might find something relevant in this thread: https://community.dynamics.com/forums/p/25122/41180.aspx#41180
    Henrik Jensen Instructor / Consultant MCP, MCAD, MCSD, MCTS, MCPD, MCITP, MBSS, MBSP, MCT www.crmblog.dk (Danish only)
    • Marked as answer by Jim Glass Jr Wednesday, February 10, 2010 6:06 PM
    Monday, February 8, 2010 2:24 AM
  • Hi Allan,

    This is odd behavior because when an e-mail goes into a queue, that means it was sent and would not by default be in 'draft' status.   Is it possible that you have some workflow running that is putting the e-mail into draft status or have you done some customization in relationship to the queue?
    Best Regards | Twitter: edwardsdna
    Wednesday, February 10, 2010 2:51 PM