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windows notifies that my windows is not genuine

    Question

  • My PC was functioning properly but recently my mother board crashed. The retailer asked me to place my PC at his shop as the hardware  has to be replaced as it is in warranty period. When I went to collect the PC he said that windows has also been reinstalled because of the failure. the windows he installed is not genuine. When I had purchased My PC I insisted that original software to be installed He said " ALL THE SOFTWARE INSTALLED WILL BE ORIGINAL AND YOU WOULD HAVE TO PAY SOME EXTRA MONEY" and i did so. but now i have non genuine software on my PC. Please suggest me what should I do


    The biggest problem is that i cannot approach him as the shop has been sealed.
    Monday, November 20, 2006 10:45 AM

Answers

  • nik:

     

    Your copy of Windows is not genuine. Looking at the diagnostics output, your reseller is trying to modify the WGA binaries to bypass validation.

     

    I would recommend reinstalling your copy of Windows you purchased. Or going to www.howtotell.com and reporting your reseller.

     

    -phil

    Monday, December 04, 2006 10:17 PM

All replies

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

    If the above procedure does not resolve your issue:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: 

    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, November 20, 2006 1:44 PM
    Answerer
  • Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23032
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {F3E42CF2-8707-4C30-B8DE-BFAE6AE6BDD0}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: N/A, hr = 0x800b0100
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: No
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3E42CF2-8707-4C30-B8DE-BFAE6AE6BDD0}</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23032</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-1708537768-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D845GVS1</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>VA84510A.86A.0050.P18.0409222329</Version><SMBIOSVersion major="2" minor="3"/><Date>20040922000000.000000+000</Date></BIOS><HWID>F1DE3D4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Saturday, December 02, 2006 6:51 AM
  • Nikhil,

    Run the MGAdiag utility again and in the lower left of the Windows tab of the utility, click on the Resolve button to have the utility try to correct those cryptographic errors.  For best results, restart the computer after the utility completes its tasks.

    For more info, see this MS KB article:  http://support.microsoft.com/kb/822798

    Post back to tell us if the utility fixed the errors!

    Saturday, December 02, 2006 5:05 PM
  • Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23032
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {F3E42CF2-8707-4C30-B8DE-BFAE6AE6BDD0}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: N/A, hr = 0x800b0100
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: No
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3E42CF2-8707-4C30-B8DE-BFAE6AE6BDD0}</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23032</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-1708537768-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D845GVS1</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>VA84510A.86A.0050.P18.0409222329</Version><SMBIOSVersion major="2" minor="3"/><Date>20040922000000.000000+000</Date></BIOS><HWID>F1DE3D4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    SAME REPORT

    RESOLVING DID NOT WORKED

    please somebody help
    Saturday, December 02, 2006 8:05 PM
  • Nikhil,

    Did you work thru the fixes at this MS KB article:  http://support.microsoft.com/kb/822798

    Saturday, December 02, 2006 10:00 PM
  • nik:

     

    Your copy of Windows is not genuine. Looking at the diagnostics output, your reseller is trying to modify the WGA binaries to bypass validation.

     

    I would recommend reinstalling your copy of Windows you purchased. Or going to www.howtotell.com and reporting your reseller.

     

    -phil

    Monday, December 04, 2006 10:17 PM
  • HI, I have exacly the same problem.

     

    I bought my pc second hand from cash convertors in 2006. Everything was fine my windows Xp home edition was real and although I didnt receive the Windows CD when I purchsed my pc, it did have the validation certificate stuck on the back with the product key and still does. I even used microsoft's helpline a few times when I encountered problems and when checking system properties the to make sure my version was legal the product key was the same as the sticker on the back of my pc confirming my XP home edition to be the real thing. About 6 mnths after purchasing my pc I had a major problem and had to take it into a small pc repair shop where I live. They had to partion my hard drive and re-install XP. Now the windowns genuine advantage validation is saying I dont have a legal copy and when checking system properties there is a different product key. I still have the validation sticker on the back with the proper product key, what can I do if anything apart from buying XP again.

     

    Sunday, October 21, 2007 3:46 PM
  •  

    Stigg,

     

    Is your computer a retail purchased or custom purchased system? How did the store install windows if you didn't have and bring in the original software discs? First I would attempt to work with cash convertors and ask if they have the original software which your system came installed on the system. 

     

     

    Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

     

    Thank you,

     

    Stephen Holm, MS

     

     

    Monday, October 22, 2007 8:57 PM