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Open entities in Outlook client rather than web browser RRS feed

  • Question

  • This is really a display issue, but....

    Lets say I have an out side application that list contacts (or any entity for that matter) and I want a user to be able to click that entity and open it. This will work except the user will open the entity in Internet Explorer, and I want it to open in the already running outlook CRM plugin.

    As is said I know these are pretty much the same thing but I think it will just display better to the user this way.

    Does anyone know of a way to make this happen?

    Friday, April 19, 2013 3:07 AM

Answers

  • I don't really see this happening in an easy manner. If your external application has a standard hyperlink to a CRM record it is going to open in what application is associated with URLs (a browser). I think in order to make what you propose happen, you application would need to talk directly to Outlook and make a call to open the record from within. 

    Jason Lattimer
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    Friday, April 19, 2013 11:28 AM
    Moderator