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CRM 2011 Outlook Client RRS feed

  • Question

  • I cannot get Outlook for CRM to work on Office 2007.

    I can install and configure it.  Once I restart outlook I see the CRM folder but no buttons. 

    I turned on tracing and attached the error issues below.

    A few other things:

    So I was a beta user of CRM 2011 on the client macine in question.
    Tried to delete registry key from that beta.
    Used to have outlook 2011 on this machine but removed it for other reasons.
    When I try to enable CRM it crashes.

    Thanks in advance

    Crm Exception: Message: Addin is now disabled, ErrorCode: -2147220970
    [2011-09-07 10:58:49.092] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:   20 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | MiniDump.CreateDumpInternal
     at MiniDump.CreateDumpInternal(MiniDumpReasons reason, Exception exception)
     at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
     at ClientOrganizationContext.WaitDeterminedOrDisabled()
     at AppWebServiceManager`1.InitializeService(IClientOrganizationContext clientOrgContext)
     at <>c__DisplayClass2.<GetMessages>b__0(Object )
     at <>c__DisplayClass1a.<QueueUserWorkItemSilent>b__15()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__14(Object innerState)
     at QueueUserWorkItemCallback.WaitCallback_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
     at ThreadPoolWorkQueue.Dispatch()
     at _ThreadPoolWaitCallback.PerformWaitCallback()
    >MiniDump: TraceDirectory setting not set or missing. Defaulting to temporary folder.
    [2011-09-07 10:58:49.095] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:   20 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | <>c__DisplayClass17.<QueueUserWorkItemSilent>b__16
     at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__16(Exception ex)
     at <>c__DisplayClassa.<TryFilterAllCatch>b__8(Exception ex)
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ClientOrganizationContext.WaitDeterminedOrDisabled()
     at AppWebServiceManager`1.InitializeService(IClientOrganizationContext clientOrgContext)
     at <>c__DisplayClass2.<GetMessages>b__0(Object )
     at <>c__DisplayClass1a.<QueueUserWorkItemSilent>b__15()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__14(Object innerState)
     at QueueUserWorkItemCallback.WaitCallback_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
     at ThreadPoolWorkQueue.Dispatch()
     at _ThreadPoolWaitCallback.PerformWaitCallback()
    > HandleException: Unhandled Exception: Microsoft.Crm.Application.SMWrappers.AddinIsDisabledException: Addin is now disabled
       at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.ClientOrganizationContext.WaitDeterminedOrDisabled()
       at Microsoft.Crm.Outlook.AppWebServiceManager`1.InitializeService(IClientOrganizationContext clientOrgContext)
       at Microsoft.Crm.Outlook.NotificationBarUtility.<>c__DisplayClass2.<GetMessages>b__0(Object )
       at Microsoft.Crm.Application.SMWrappers.OutlookInstanceCache.<>c__DisplayClass17.<>c__DisplayClass1a.<QueueUserWorkItemSilent>b__15()
       at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)

    Wednesday, September 7, 2011 6:00 PM

All replies

  • Also noticed this log:

     [2011-09-07 11:00:28.400] Process:OUTLOOK |Thread:8940 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220

    Wednesday, September 7, 2011 6:02 PM
  • Jeffrey, are you using CRM Online or OnPremise deployment? What is the version of CRM Client?

    It's a bit hard to figure out what's going on just from error message.

    Could you please include more tracing lines before the error occurs from the 2 files under %localappdata%\Microsoft\MSCRM\Traces

    Wednesday, September 7, 2011 11:46 PM
  • This is OnPremise Deployemnt

    CRM Client is rollup 2.

    FROM CRMaddin File:

    11-09-12 10:55:44.364] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\20503\src\application\outlook\addin\outlookitemfinder.cpp Line: 136
    >OutlookItemFinder not initialized successfully, hr = 0x8002801d
    [2011-09-12 10:55:44.452] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\20503\src\application\outlook\addin\addin.cpp Line: 941
    >hr = 0x8002801d
    [2011-09-12 10:55:44.452] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x8002801d.  Function: CAddin::OnEnabled File: c:\bt\20503\src\application\outlook\addin\addin.cpp Line: 944
    [2011-09-12 10:55:44.453] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\20503\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x8002801d
    [2011-09-12 10:55:44.454] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\20503\src\application\outlook\addin\enablestate.cpp Line: 42
    [2011-09-12 10:55:44.454] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 85
    [2011-09-12 10:55:44.454] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 73
    [2011-09-12 10:55:44.454] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 10:55:44.455] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 83
    [2011-09-12 10:55:44.455] Process:OUTLOOK |Thread:3696 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\20503\src\application\outlook\addin\addinstatemanager.cpp Line: 435
    [2011-09-12 10:55:44.455] Process:OUTLOOK |Thread:10112 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 10:55:44.456] Process:OUTLOOK |Thread:10112 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 10:55:50.924] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959
    [2011-09-12 10:58:13.323] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959
    [2011-09-12 11:00:29.942] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959
    [2011-09-12 11:00:44.469] Process:OUTLOOK |Thread:10112 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 11:00:44.469] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 73
    [2011-09-12 11:00:44.469] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 11:00:44.470] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 83
    [2011-09-12 11:00:44.470] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 73
    [2011-09-12 11:00:44.470] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 11:00:44.570] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 83
    [2011-09-12 11:00:44.570] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='DALInvestmentCompany', OrganizationId='{14C17B6C-E104-42FC-9E2D-DBD8E4E003A4}' Function: CStateEngine::Execute File: c:\bt\20503\src\application\outlook\addin\stateengine.cpp Line: 73
    [2011-09-12 11:00:44.571] Process:OUTLOOK |Thread:7800 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\20503\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2011-09-12 11:11:31.700] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959
    [2011-09-12 11:26:07.828] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959
    [2011-09-12 11:26:12.645] Process:OUTLOOK |Thread:9548 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\20503\src\application\outlook\addin\ribboncallbacks.h Line: 959

    FROM Outlook Client File:

     

    CrmOutlookWebBrowser_DocumentComplete, got ReadyState: READYSTATE_COMPLETE
    [2011-09-13 16:35:44.671] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:   15(MSCRM:-OfflineSyncManager.BackgroundSyncMethod) |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ThreadHelper.ThreadStart_Context
     at ThreadHelper.ThreadStart_Context(Object state)
     at ExecutionContext.runTryCode(Object userData)
     at RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ThreadHelper.ThreadStart()
    >Offline sync set to 900000 milliseconds.
    [2011-09-13 16:50:44.712] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:   15(MSCRM:-OfflineSyncManager.BackgroundSyncMethod) |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ThreadHelper.ThreadStart_Context
     at ThreadHelper.ThreadStart_Context(Object state)
     at ExecutionContext.runTryCode(Object userData)
     at RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ThreadHelper.ThreadStart()
    >Offline sync set to 900000 milliseconds.
    [2011-09-13 16:55:58.555] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | ExceptionFilter.TryFilterAllCatch
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at CrmOutlookWebBrowser.CrmOutlookWebBrowser_DocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowser.RaiseOnDocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowserEventMulticaster.DocumentComplete(Object pDisp, Object& uRL)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    >CrmOutlookWebBrowser_DocumentComplete, got ReadyState: READYSTATE_COMPLETE
    [2011-09-13 17:05:44.753] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:   15(MSCRM:-OfflineSyncManager.BackgroundSyncMethod) |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ThreadHelper.ThreadStart_Context
     at ThreadHelper.ThreadStart_Context(Object state)
     at ExecutionContext.runTryCode(Object userData)
     at RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ThreadHelper.ThreadStart()
    >Offline sync set to 900000 milliseconds.
    [2011-09-13 17:05:57.494] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ActiveXLocalPageFrame.<Init>b__0
     at ActiveXLocalPageFrame.<Init>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ActiveXLocalPageFrame.TryFilterWithErrorMessage(Action body)
     at ActiveXLocalPageFrame.Init()
     at ActiveXUserControl.CreateHandle()
     at Control.get_Handle()
     at ActiveXImpl.InPlaceActivate(Int32 verb)
     at ActiveXImpl.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
     at Control.System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
    >Init local page frame.
    [2011-09-13 17:06:00.165] Process:OUTLOOK |Organization:14c17b6c-e104-42fc-9e2d-dbd8e4e003a4 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ClientOrganizationContext.LogOn
     at ClientOrganizationContext.LogOn()
     at ErrorForm.actionLinkLabel_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)
     at LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
     at LinkLabel.OnMouseUp(MouseEventArgs e)
     at Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
     at Control.WndProc(Message& m)
     at Label.WndProc(Message& m)
     at LinkLabel.WndProc(Message& msg)
     at ControlNativeWindow.OnMessage(Message& m)
     at ControlNativeWindow.WndProc(Message& m)
     at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    >Start State Manager with OrganizationId: {14C17B6C-E104-42FC-9E2D-DBD8E4E003A4} --> Result: 0

     

     

    Wednesday, September 14, 2011 12:10 AM
  • Could you please check if teh CRM addin option is checked in the following location :-

    -
    1. On the Tools menu, click Trust Center, and then click Add-ins.
    2. In the Add-ins box, identify the add-in that you want to enable or disable and note the Add-in type located in the Type column.
    3. Select the Add-in type in the Manage box and then click Go.
    4. Select or clear the check box for the Add-in that you want enable or disable and then click OK.

    -Once you have this confirmation got to Start->Run->appwiz.cpl

    and check in "Microsoft Office 2007 Primary Interop Assemblies" is present , please uninstall this and try checking if you get the add in back.


    Arpita
    Wednesday, September 14, 2011 12:21 AM
  • Jeffrey, you mentioned you run Office 2007.

    Do you have any Office 2010 components installed, such as Project, Visio or others?

    This might be preventing Outlook and CRM client from running properly.

    Maybe try following steps:

    • Go to Add & Remove programs
    • Remove Visio 2010, any other Office 2010 components
    • Repair Office 2007 and then reconfigure CRM organization.

    Also see

    http://support.microsoft.com/kb/2121447

     

    Wednesday, September 14, 2011 4:31 PM
  • Tried this.  There are two different addins for Microsoft Office CRM with the same extensions.

    One is loaded the other is not.  I cannot enable the other version.

    Thursday, September 15, 2011 6:27 PM
  • removed Visio 2010.  No other components are present. Rebooting now.
    Thursday, September 15, 2011 6:31 PM
  • I have same problem now. Do you have any suggestions for this same problems? I have re-installed it but it still unable to load the add-in. Thanks for help.
    Wednesday, September 21, 2011 10:22 AM
  • Hi,

    Could you please try following steps and update us:-

     

    1) Go to start -> run -> Microsoft Dynamics CRM 2011-> Configuration Wizard -> delete the old configuration -> Close

    2) Follow teh above steps and add configuration again and do test connection and choose your organization and see if that works.

    3) If obove steps don't work see if you have any third party add-in , try and disable them temporarily and see if CRM add in comes up.


    Arpita
    Friday, September 23, 2011 4:04 PM
  • Actually, I also encountered the same problem and when I see the Event Viewer, this is the error log.  Any helps? Thanks.
    Saturday, September 24, 2011 9:19 AM
  • We're experiencing the same addin issue as Jeffrey Smith... Microsoft Dynamics CRM 2011 for MS Outlook..  enabling the 2nd plugin doesn't stick after Outlook is restarted....  (Both have the same name and point to the same file location)

    We're also experiencing Outlook crashes where it references module kernelbase.dll ... I've been crawling the forums trying various suggestions such as the ones listed here with no luck so far-  I also opened a ticket with Microsoft on this issue-

     

    Tuesday, September 27, 2011 5:04 PM
  • Hi, 

    We have the same issue.  Could you please put a post if you could find the solution for this issue.

     

    Thanks.

    Thursday, September 29, 2011 7:39 AM
  • The current suggestion for our situation is to :

    1) Install Update Rollup 4

    2) Reconfigure the Outlook Client

    Monday, October 3, 2011 6:18 PM
  • Our crashing issue was eventually resolved with Microsoft support's assistance and this office hotfix: http://support.microsoft.com/default.aspx?scid=kb;EN-US;2597964

    In addition, we are running Rollup 7

    Thanks-

    • Proposed as answer by edogwv Monday, April 16, 2012 2:27 PM
    Monday, April 16, 2012 2:27 PM