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Installation of Microsoft Dynamics CRM 2011 on-premises for Outlook failed

Question
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when i try to install CRM outlook client i got this error 'Installation of Microsoft Dynamics CRM for Outlook failed'
here is a section from the log file:
16:09:44| Info| Bootstrap version: 5.0.9688.583.
16:09:44| Info| User: F.Elbahrawy.
16:09:44| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
16:09:45| Info| Clean up the BITS downloader.
16:09:45| Info| Clean up the BITS downloader.
16:09:45| Info| === Setup bootstrap logging ended 7/3/2011 4:09:45 PM ===
16:09:52| Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===
16:09:52| Info| Bootstrap version: 5.0.9688.583.
16:09:52| Info| User: F.Elbahrawy.
16:09:52| Info| Invoked with command line: "\\192.168.1.9\Client\amd64\SetupClient.exe"
16:09:52| Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\amd64
16:09:52| Info| System Memory: 1995890688 Bytes
16:09:52| Info| Initializing COM.
16:09:52| Info| Initialized COM.
16:09:52| Info| No pending reboot detected
16:09:52| Info| No reboot required
16:09:52| Info| Uninitializing COM.
16:09:52| Info| Uninitialized COM.
16:09:52|Warning| Error OutlookError
16:09:52| Info| Setup cannot continue because 32-bit Microsoft Office Outlook is installed, please run 32-bit Microsoft Dynamics CRM for Outlook setup.
16:09:52| Info| === Setup bootstrap logging ended 7/3/2011 4:09:52 PM ===
16:09:52| Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===
16:09:52| Info| Bootstrap version: 5.0.9688.583.
16:09:52| Info| User: F.Elbahrawy.
16:09:52| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
16:09:55| Info| Clean up the BITS downloader.
16:09:55| Info| Clean up the BITS downloader.
16:10:03| Info| === Setup bootstrap logging started 7/3/2011 4:10:03 PM ===
16:10:03| Info| Bootstrap version: 5.0.9688.583.
16:10:03| Info| User: F.Elbahrawy.
16:10:03| Info| Invoked with command line: "\\192.168.1.9\Client\i386\SetupClient.exe"
16:10:03| Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\i386
16:10:03| Info| System Memory: 1995890688 Bytes
16:10:03| Info| Initializing COM.
16:10:03| Info| Initialized COM.
16:10:03| Info| No pending reboot detected
16:10:03| Info| No reboot required
16:10:03| Info| Uninitializing COM.
16:10:03| Info| Uninitialized COM.
16:10:03| Info| Current OS Version: 6.1.7601
16:10:03| Info| ServicePack: Service Pack 1
16:10:03| Info| System Type: Workstation
16:10:03| Info| Suite Mask: 0x0100
16:10:04| Info| Copying installer files to local directory:
16:10:04| Info| Package: \\192.168.1.9\Client\i386\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}" TARGETDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}" ALLOWRUN=1
16:10:06| Info| Loading bootstrap library C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}\ClientSetup.dll
16:10:07| Info| Microsoft Dynamics CRM for Outlook is not currently installed.
16:10:11| Info| === Setup bootstrap logging ended 7/3/2011 4:10:11 PM ===
please advise
Sunday, July 3, 2011 3:33 PM
All replies
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Hi,
You are installing Microsoft Dynamics CRM 2011 for Outlook 64bit with 32 bit Office Outlook installed, try run Microsoft Dynamics CRM 2011 for Outlook 32 bit version setup. You can download the copy form the following Url:
Jehanzeb Javeed
http://worldofdynamics.blogspot.com
Linked-In Profile |CodePlex Profile
If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".- Proposed as answer by Jehanzeb.Javeed Sunday, July 3, 2011 9:16 PM
Sunday, July 3, 2011 9:16 PM -
Hi Jehanzeb,
Thanks for your answer, but i already installed 32 bit version and it also didn't work. this happen only with a few users who they have office 2010 and Windows 7, so i installed office 2007 and then install CRM 2011 for Outlook it works good then i upgrade this to office 2010 and it still working.
but till now I can't find the cause for this.
thanks again.
Best Regards,
Mena Malak
Monday, July 4, 2011 8:44 AM