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Installation of Microsoft Dynamics CRM 2011 on-premises for Outlook failed RRS feed

  • Question

  • when i try to install CRM outlook client i got this error 'Installation of Microsoft Dynamics CRM for Outlook failed'

    here is a section from the log file:

      16:09:44|   Info| Bootstrap version: 5.0.9688.583.

    16:09:44|   Info| User: F.Elbahrawy.

    16:09:44|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    16:09:45|   Info| Clean up the BITS downloader.

     

    16:09:45|   Info| Clean up the BITS downloader.

     

    16:09:45|   Info| === Setup bootstrap logging ended 7/3/2011 4:09:45 PM ===

    16:09:52|   Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===

    16:09:52|   Info| Bootstrap version: 5.0.9688.583.

    16:09:52|   Info| User: F.Elbahrawy.

    16:09:52|   Info| Invoked with command line: "\\192.168.1.9\Client\amd64\SetupClient.exe" 

    16:09:52|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\amd64

    16:09:52|   Info| System Memory: 1995890688 Bytes

    16:09:52|   Info| Initializing COM.

    16:09:52|   Info| Initialized COM.

    16:09:52|   Info| No pending reboot detected

    16:09:52|   Info| No reboot required

    16:09:52|   Info| Uninitializing COM.

    16:09:52|   Info| Uninitialized COM.

    16:09:52|Warning| Error OutlookError

    16:09:52|   Info| Setup cannot continue because 32-bit Microsoft Office Outlook is installed, please run 32-bit Microsoft Dynamics CRM for Outlook setup.

    16:09:52|   Info| === Setup bootstrap logging ended 7/3/2011 4:09:52 PM ===

    16:09:52|   Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===

    16:09:52|   Info| Bootstrap version: 5.0.9688.583.

    16:09:52|   Info| User: F.Elbahrawy.

    16:09:52|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    16:09:55|   Info| Clean up the BITS downloader.

     

    16:09:55|   Info| Clean up the BITS downloader.

     

    16:10:03|   Info| === Setup bootstrap logging started 7/3/2011 4:10:03 PM ===

    16:10:03|   Info| Bootstrap version: 5.0.9688.583.

    16:10:03|   Info| User: F.Elbahrawy.

    16:10:03|   Info| Invoked with command line: "\\192.168.1.9\Client\i386\SetupClient.exe" 

    16:10:03|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\i386

    16:10:03|   Info| System Memory: 1995890688 Bytes

    16:10:03|   Info| Initializing COM.

    16:10:03|   Info| Initialized COM.

    16:10:03|   Info| No pending reboot detected

    16:10:03|   Info| No reboot required

    16:10:03|   Info| Uninitializing COM.

    16:10:03|   Info| Uninitialized COM.

    16:10:03|   Info| Current OS Version: 6.1.7601

    16:10:03|   Info|   ServicePack: Service Pack 1

    16:10:03|   Info|   System Type: Workstation

    16:10:03|   Info|   Suite Mask: 0x0100

    16:10:04|   Info| Copying installer files to local directory:  

    16:10:04|   Info| Package: \\192.168.1.9\Client\i386\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}" TARGETDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}" ALLOWRUN=1

    16:10:06|   Info| Loading bootstrap library C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}\ClientSetup.dll

    16:10:07|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.

    16:10:11|   Info| === Setup bootstrap logging ended 7/3/2011 4:10:11 PM ===

     

    please advise 

    Sunday, July 3, 2011 3:33 PM

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