when i try to install CRM outlook client i got this error 'Installation of Microsoft Dynamics CRM for Outlook failed'
here is a section from the log file:
16:09:44| Info| Bootstrap version: 5.0.9688.583.
16:09:44| Info| User: F.Elbahrawy.
16:09:44| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
16:09:45| Info| Clean up the BITS downloader.
16:09:45| Info| Clean up the BITS downloader.
16:09:45| Info| === Setup bootstrap logging ended 7/3/2011 4:09:45 PM ===
16:09:52| Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===
16:09:52| Info| Bootstrap version: 5.0.9688.583.
16:09:52| Info| User: F.Elbahrawy.
16:09:52| Info| Invoked with command line: "\\192.168.1.9\Client\amd64\SetupClient.exe"
16:09:52| Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\amd64
16:09:52| Info| System Memory: 1995890688 Bytes
16:09:52| Info| Initializing COM.
16:09:52| Info| Initialized COM.
16:09:52| Info| No pending reboot detected
16:09:52| Info| No reboot required
16:09:52| Info| Uninitializing COM.
16:09:52| Info| Uninitialized COM.
16:09:52|Warning| Error OutlookError
16:09:52| Info| Setup cannot continue because 32-bit Microsoft Office Outlook is installed, please run 32-bit Microsoft Dynamics CRM for Outlook setup.
16:09:52| Info| === Setup bootstrap logging ended 7/3/2011 4:09:52 PM ===
16:09:52| Info| === Setup bootstrap logging started 7/3/2011 4:09:52 PM ===
16:09:52| Info| Bootstrap version: 5.0.9688.583.
16:09:52| Info| User: F.Elbahrawy.
16:09:52| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
16:09:55| Info| Clean up the BITS downloader.
16:09:55| Info| Clean up the BITS downloader.
16:10:03| Info| === Setup bootstrap logging started 7/3/2011 4:10:03 PM ===
16:10:03| Info| Bootstrap version: 5.0.9688.583.
16:10:03| Info| User: F.Elbahrawy.
16:10:03| Info| Invoked with command line: "\\192.168.1.9\Client\i386\SetupClient.exe"
16:10:03| Info| Running Microsoft Dynamic CRM 5 for Outlook at : \\192.168.1.9\Client\i386
16:10:03| Info| System Memory: 1995890688 Bytes
16:10:03| Info| Initializing COM.
16:10:03| Info| Initialized COM.
16:10:03| Info| No pending reboot detected
16:10:03| Info| No reboot required
16:10:03| Info| Uninitializing COM.
16:10:03| Info| Uninitialized COM.
16:10:03| Info| Current OS Version: 6.1.7601
16:10:03| Info| ServicePack: Service Pack 1
16:10:03| Info| System Type: Workstation
16:10:03| Info| Suite Mask: 0x0100
16:10:04| Info| Copying installer files to local directory:
16:10:04| Info| Package: \\192.168.1.9\Client\i386\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}" TARGETDIR="C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}"
ALLOWRUN=1
16:10:06| Info| Loading bootstrap library C:\Users\FB270~1.ELB\AppData\Local\Temp\MSCRM_{618C6B43-C975-472E-865D-6826BBF98532}\ClientSetup.dll
16:10:07| Info| Microsoft Dynamics CRM for Outlook is not currently installed.
16:10:11| Info| === Setup bootstrap logging ended 7/3/2011 4:10:11 PM ===
please advise
