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Unable to contact the SharedView service. Please try again later. RRS feed

  • Question

  • When I try to sign in to SharedView using Version 8.0.3730.0, I get "Unable to contact the SharedView service.  Please try again later.

    How can I sign in?

    In %temp%\sharedview-debug41.txt, I see:

    [MC] 18:26:08:334 GMT [THREAD 2228]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 18:26:15:022 GMT [THREAD 2228]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 18:26:15:412 GMT [THREAD 2388]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 18:26:15:412 GMT [THREAD 2388]  Wilted Flower HttpSendRequest returned error code=12045
    [MC] 18:26:15:412 GMT [THREAD 2388]  Email The certificate authority is invalid or incorrect (12045)
    [MC] 18:26:15:412 GMT [THREAD 2388]  Wilted Flower PWException being thrown: placeware:Stick out tongueWException: The certificate authority is invalid or incorrect (e:\lmsource\lms\rel\simplerjoin\csrc\placeware\client\util\inetutils.cpp: placeware::InetUtils::getContent(), 306)
    [MC] 18:26:15:412 GMT [THREAD 2388]  Wilted Flower PWException being thrown: placeware:Stick out tongueWException: (Invalid Certificate) Unable to get contents of config URL: 'https://svc.sharedview.com/client-config.txt' (e:\lmsource\lms\rel\simplerjoin\csrc\placeware\client\express\appbase\expresssessionresolver.cpp: placeware::ExpressSessionResolver::loadConfigFile(), 52)
        placeware::InvalidCertificateException: The certificate authority is invalid or incorrect (e:\lmsource\lms\rel\simplerjoin\csrc\placeware\client\util\inetutils.cpp: placeware::InetUtils::getContent(), 306)
    [MC] 18:26:15:412 GMT [THREAD 2388]  Email Failed to refresh client config props from https://svc.sharedview.com/client-config.txt
    [MC] 18:26:15:412 GMT [THREAD 2228]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 18:26:15:412 GMT [THREAD 2228]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 18:26:24:397 GMT [THREAD 2228]  Idea ExpressMainWindow:Big Smiletor()1369308
    [MC] 18:26:24:412 GMT [THREAD 2228]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter 1418b08 alloc size: 4 size: 2
    [MC] 18:26:24:412 GMT [THREAD 2228]  Idea MessageFilters:  Idea 1369378  Idea 136c078  Idea 1418b08  Idea 0
    [MC] 18:26:24:412 GMT [THREAD 2228]  Idea ExpressLaunchWizard:Big Smiletor()136c008
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea ExpressFeatureFlyout:Big Smiletor()136c008
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter 136c078 alloc size: 4 size: 1
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea MessageFilters:  Idea 1369378  Idea 136c078  Idea 1418b08  Idea 0
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter 1369378 alloc size: 4 size: 0
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea MessageFilters:  Idea 1369378  Idea 136c078  Idea 1418b08  Idea 0
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea ExpressFeatureFlyout:Big Smiletor()ac8670
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter ac86e0 alloc size: 4 size: 0
    [MC] 18:26:24:428 GMT [THREAD 2228]  Idea MessageFilters:  Idea 1369378  Idea 136c078  Idea 1418b08  Idea 0
    [MC] 18:26:29:428 GMT [THREAD 2228]  Idea AccessManagerB:Big SmileeleteHeartbeatConversation
    [MC] 18:26:29:428 GMT [THREAD 2228]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!

    When I navigate to https://svc.sharedview.com/client-config.txt in IE 7.0.5730.13, IE says "There is a problem with this website's security certificate."  I "Continue to this website" and view the certificate; IE says it is:

    Serial Number: 01 1c dd 7c 85 12

    Issuer:
    C = US
    OU = CyberVillians Certification Authority
    O = CyberVillians.com

    Valid from:
    Sunday, October 14, 2007 1:23:57 PM

    Valid to:
    Sunday, October 19, 2008 8:35:57 AM


    From a different computer, I'm able to sign in.  Looking at the certificate the same way from the working computer, I see:

    Serial Number: 2a 7e c3 91 00 04 00 00 af 03

    Issuer:
    CN = Microsoft Secure Server Authority
    DC = redmond
    DC = corp
    DC = microsoft
    DC = com

    Valid from:
    Friday, February 08, 2008 3:21:23 PM

    Valid to:
    Saturday, February 07, 2009 3:21:23 PM

    How can I get the non-working computer to see the valid certificate?
    Thursday, October 9, 2008 6:36 PM

All replies

  • Do you have a firewall that is blocking file downloads?

     

    Sunday, November 30, 2008 3:36 PM
  • I have the same problem. However, when I type the config file address on the address bar of IE, the file is displayed. I'm able to see the certificate and IE says is valid from 2/8/2008 to 2/7/2009. The certification path is: GTE CyberTrust Global Root -> Microsoft Internet Authority -> Microsoft Secure Server Authority -> *.sharedview.com.

     

    I might have a firewall blocking file downloads, and if that's the case, what should I do then?

     

    Here is my SharedView log file:

     

    [MC] 14:53:55:529 GMT [THREAD 39668]  Angel Log file started: 2009/01/08 14:53:55:529 GMT
    [MC] 14:53:55:529 GMT [THREAD 39668]  Idea Resetting ServerInfo Probe.
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.Array
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.Button
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.Int
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.List
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.RichString
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.String
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.parts.Tuple
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.Express
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 14:53:55:529 GMT [THREAD 39668]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 14:53:55:529 GMT [THREAD 39668]
    [MC] 14:53:55:529 GMT [THREAD 39668]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.13 ; Microsoft Windows XP Professional Service Pack 3 ; Placeware RPC 1.0)
    [MC] 14:53:55:529 GMT [THREAD 39668]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 14:53:55:529 GMT [THREAD 39668]  Wilted Flower Trying to load default (English)...
    [MC] 14:53:55:576 GMT [THREAD 39668]  Coffee Running client Version: Version %1
    [MC] 14:53:55:576 GMT [THREAD 39668]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressMainWindow:SurprisenCreate()12e92b8
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 12e9328 alloc size: 1 size: 1
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea MessageFilters:  Idea 12e9328
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressFeatureFlyout::ctor()12ec008
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressLaunchWizard:SurprisenCreate()12ec008
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressFeatureFlyout:SurprisenCreate()12ec008
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 12ec078 alloc size: 2 size: 2
    [MC] 14:53:55:576 GMT [THREAD 39668]  Idea MessageFilters:  Idea 12e9328  Idea 12ec078
    [MC] 14:53:55:732 GMT [THREAD 39668]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 1398aa8 alloc size: 4 size: 3
    [MC] 14:53:55:732 GMT [THREAD 39668]  Idea MessageFilters:  Idea 12e9328  Idea 12ec078  Idea 1398aa8  Idea 0
    [MC] 14:53:55:732 GMT [THREAD 39668]  Idea ExpressFeatureFlyout::ctor()ac86f0
    [MC] 14:53:56:185 GMT [THREAD 39668]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 14:54:15:372 GMT [THREAD 39668]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 14:54:15:419 GMT [THREAD 58116]  Idea (InetUtils) HttpSendRequest returned status code=407
    [MC] 14:54:15:434 GMT [THREAD 58116]  Idea (InetUtils) HttpSendRequest returned status code=407
    [MC] 14:54:15:434 GMT [THREAD 58116]  Wilted Flower PWException being thrown: placeware:Stick out tongueWException: Unable to get config file. Status code=407 (e:\lmsource\lms\rel\simplerjoin\csrc\placeware\client\express\appbase\expresssessionresolver.cpp: placeware::ExpressSessionResolver::loadConfigFile(), 58)
    [MC] 14:54:15:434 GMT [THREAD 58116]  Email Failed to refresh client config props from https://svc.sharedview.com/client-config.txt
    [MC] 14:54:15:434 GMT [THREAD 39668]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 14:54:15:434 GMT [THREAD 39668]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)

     

    Thursday, January 8, 2009 3:05 PM