Genuine activation failed on my both computer for Office 2007 (Home) and office 2003 (HUP)

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  Diams,

  I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing.. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

  1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
  2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

  http://www.microsoft.com/genuine

  If the above steps did not resolve your issue lets continue with the steps below.

  I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
  http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

  Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

  http://go.microsoft.com/fwlink/?linkid=52012    

  You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

  Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

  If the issue still has not been resolved could you please provide us with the following information:

  1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
  2. Please return to this post and “Paste” the results here for additional review.

  Wednesday, March 7, 2007 6:13 PM
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  Sorry for the delai,

  I was going for a trip.

  For you the result of report

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: 0x1
  Windows Product Key: *****-*****-8P7X9-Y9MJY-V3XMY
  Windows Product Key Hash: yvol8wACML9mzIjOSKRAL2297TQ=
  Windows Product ID: 89580-006-0745113-71229
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6000.2.00010100.0.0.001
  ID: 8ee7345f-1b20-4e46-8573-9ac3c3fcac77
  Is Admin: No
  AutoDial:
  Registry: 0x0
  WGA Version: Registered, 1.5.723.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>8ee7345f-1b20-4e46-8573-9ac3c3fcac77</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-V3XMY</PKey><PID>89580-006-0745113-71229</PID><PIDType>5</PIDType><SID>S-1-5-21-782467758-2536007500-3406321156</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 8400               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20060707000000.000000+000</Date></BIOS><HWID>EC323507018400F2</HWID><UserLCID>100C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Europe de l'Ouest(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91E3040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59DDE77F036FDA2</Val><Hash>tvTT8CgLeR/HDplXD5pWW2GhjaU=</Hash><Pid>73958-721-4876406-57912</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B317365C470EF0C</Val><Hash>bTAeEaxVcC+AlqdMRZ8Mgz5eF8Y=</Hash><Pid>81602-902-3775625-68414</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

  and following Thank you

  	Microsoft Office Professional Edition 2003: Validation incomplète Le processus de validation n'a pas pu se terminer. Il est possible que des fichiers requis aient été falsifiés. L'outil de validation n'a pas réussi à déterminer si votre version d'Office est originale. [0x80180112]
  	Microsoft Office Home and Student 2007: Validation incomplète Le processus de validation n'a pas pu se terminer. Il est possible que des fichiers requis aient été falsifiés. L'outil de validation n'a pas réussi à déterminer si votre version d'Office est originale. [0x80180112]

  Saturday, March 10, 2007 6:44 PM
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  Hello Diams!!!

       How was your trip? I hope you had a great time and the weather was awesome for you :-).  Well I may have some information which can resolve your concern. There are two concerns here. First there may be a permissions issue (Vista Security Feature) and second running multiple version of MS Office on a single computer. 

  First I would like for you to do the following regarding permissions issues. 

  1) Click the START button.

  2) Click ALL PROGRAMS.

  3) Look at the list of your installed programs and find INTERNET EXPLORER.

  4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

  5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW” This will allow IE to start with administrator priv's.

  6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as 'admin').

  7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE”: button.

       Second concern is  Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. For example, you can install and use both Microsoft Office XP and Microsoft Office 97 on the same computer. Below is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other.
  http://support.microsoft.com/kb/290576/en-us

  
      Take care and please let me know at your earliest convience if this worked. Re-post here should you need further assistance. 

   

  stephen holm MS

  Tuesday, March 13, 2007 12:00 AM
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  Hello Stephen,

   

  Thank you my problem of activation as been solved.

   

  Great

   

  Thank you so much

   

  Diams

  Wednesday, March 14, 2007 6:08 PM
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  Morning Diams,

  I am glad you are up and running. Please check back here or out other forums should  you run into other problems. Have a great week and  you are welcome.

   

  regards,

  Stephen Holm MS

  Wednesday, March 14, 2007 6:41 PM
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  I too had the same issue, but it has now been resolved. But, I have one followup question:

  If I am logged in as the Admin, why would I have to run IE as an Admin?

  I thought I already was the Admin...

  I has similar issues with another program I wanted to run for my Wireless Access Point, but I had to allow it to run with Admin permissions.

  I must say, this is a strange quirk you have embellished into Vista!

  But, nonetheless...

  Thanx

  Wednesday, May 30, 2007 4:32 AM
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  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Cached / Grace status: N/A, N/A
  Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 55274-OEM-2211906-00102
  Windows Product ID Type: 2
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: {10D72CCB-FE32-4631-8774-C6D1795DB916}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: N/A, N/A, N/A
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 101 Not Activated
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-523-80004005_3E121E02-288-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{10D72CCB-FE32-4631-8774-C6D1795DB916}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-725345543-362288127-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>34253C1701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>183322E6EEA2C60</Val><Hash>Qleb+r4h6Gb4ix/8+GzjJJbLlOM=</Hash><Pid>54186-OEM-1793044-20272</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>A3DB97CEEF4CB20</Val><Hash>UN8BEylRjKB7JfHR6BZc9qKNSjc=</Hash><Pid>54197-OEM-1693072-68272</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>92222AA04B19ABE</Val><Hash>334gJQUqLUInjiP4MFsvrWExDog=</Hash><Pid>81605-351-3574691-65017</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

   

  But I'm having problems with Office not windows.  I activated it years ago, and now, whammy, it won't validate.

   

  Help!  I have Office Professional XP and Office 2007.

  Tuesday, August 28, 2007 11:22 PM
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  MaryMae,

   

  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

   

  There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:

  
  For Microsoft Office 2007, follow these steps:

   

  1)      Start any office program.

  2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

  3)      Click “Submit” to send your information to the Microsoft licensing servers.

   

  NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

  4)      Click “Finish”

   

  Please follow the below guidance for telephone activation for your version of Office:
  
  

  1)      Start any Office program.

  2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

  3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
  Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

  4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

  5)      Click “Next”.

  6)      On the “Activation Complete” page, click “Finish”.
  
  

  Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Please re-post here should you need further assistance. Thank you and have a great day!

   

   

   

   

  Thank you,

   

  Stephen Holm, MS
  OGA Forum Manager

  Wednesday, August 29, 2007 3:12 AM
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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
  Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
  Windows Product ID: 00359-OEM-8992687-00249
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {DD42D059-8343-45CF-99AC-072AD2ABBCC9}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.100226-1909
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 102
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{DD42D059-8343-45CF-99AC-072AD2ABBCC9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1559877489-959730336-1267592385</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0677                            </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>29CN18WW(V1.06)</Version><SMBIOSVersion major="2" minor="6"/><Date>20100310000000.000000+000</Date></BIOS><HWID>86B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9513C2808318A7A</Val><Hash>hlVVQZ3K3HkNlcnhNxaBXwcuxq4=</Hash><Pid>81602-317-6559996-68320</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800249-02-1033-7600.0000-0972010
  Installation ID: 005913722546468656186852761765620404093941075534357641
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: FJQKD
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 6/30/2010 4:39:33 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 6:30:2010 15:48
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHkLnKqmEEoIx4nSm4khFBJXF0=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            INTEL         Calpella
    FACP            LENOVO        CB-01   
    HPET            LENOVO        CB-01   
    BOOT            INTEL         Calpella
    MCFG            LENOVO        CB-01   
    WDRT            INTEL         Calpella
    ASF!            INTEL         Calpella
    SLIC            LENOVO        CB-01   
    ASPT            INTEL         Calpella
    SSDT            PmRef        CpuPm
    SSDT            PmRef        CpuPm
    SSDT            PmRef        CpuPm
  
  
  

  Wednesday, June 30, 2010 10:41 PM
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  Hello ConnieC27,

  Pkease do not piggyback on old answered threads especially one that has been dormant for almost 3 years.

  Please click on the Ask A Question link to start your own thread. Paste your mgadiag report into the new thread.  Also, provide some description of the problem you have encountered.

  Thanx!

  ---

  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  Thursday, July 1, 2010 2:53 PM