locked
office 2007 problem RRS feed

  • Question

  • I have Windows Vista Home Edition GR and Office 2007 Ent.,

    Product, office 2007 installed but every program opens with the installer each time I want to use it, followed by
    the configuration screen and config activity. Program finally comes up, but I've wasted more than 5 minutes waiting.

    What could be done? This is a big problem for me to work with!

    • Split by Stephen Holm Tuesday, February 24, 2009 4:52 PM Splitting into a separate post
    Tuesday, February 24, 2009 12:13 PM

Answers

  • Good Morning Andreas,


    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Office on the website below:

     http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    The MGADT website will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 3:39 AM
    Tuesday, February 24, 2009 5:38 PM