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    I have recently purchased a new laptop that came with onecare. The moment I connected the internet it started updating itself. However, I accidently started another installation program while the onecare update was running. Somehow this caused onecare to not only stop updating but to entirely wipe itself from my computer. As I do not have a disc to reinstall, I'd like to know if there's any way I can retrieve the program.

    Friday, October 3, 2008 9:45 AM

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    Jacob_P,

     

    Thank you for visiting the OneCare Program forums.

     

    OneCare comes in a trial version and you may have been using it since the wipeout.  If you've purchased the OneCare

    subscription, you can use your Live ID associated with the subscription to re-subscribe by downloading OneCare from the internet and click subscribe.

     

    You may want to first check to make sure OneCare is not on your system by going to Add/Remove Programs.

    (Start, Run and type appwiz.cpl, Scroll down to OneCare if shown and remove)

     

    Next, run the OneCare Clean up tool found here at:

    http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanup.exe
     
    Install OneCare from the OneCare website:
    http://onecare.live.com/standard/en-us/default.htm
     
    I hope this helps,
     
    Lori MS
    Friday, October 3, 2008 9:45 PM