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Windows Live OneCare one year subscription. RRS feed

  • Question

  • I purchased and installed a one year subscription of OneCare for three computers.  The program started saying that I had x number of days left on my trial.  When it got to 0 days left, the program won't work anymore and asks me to subcribe.  I'm not going to subcribe when I never got what I paid for to begin with.  Why would a program that I installed with a valid actvication number install its self as a trial version?

     

    Sunday, January 13, 2008 9:55 PM

Answers

  • When you originally installed and activated, did you activate with a retail product key or was this via a purchase during the activation process? If you activated, the final step is to receive the activation message from the server to update the subscription status. If you completed activation and the local copy of OneCare did not activate, there was a problem getting that data back to the PC. Verify your subscription status at http://billing.microsoft.com and verify that the date and time on your PC are correct. Also, make sure that there are no other active security products installed that may be preventing proper communication to the OneCare servers.

    You may want to consider reinstalling OneCare and activating with the same LiveID (you will not be purchasing again if you use the LiveID that has a confirmed active subscription) or contact support for help.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    -steve

    Sunday, January 13, 2008 10:50 PM
    Moderator