Answered by:
Problem with Windows 7 not genuine copy

Question
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My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3815F5F5-4862-4720-AAFC-6EAD065BF9A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3815F5F5-4862-4720-AAFC-6EAD065BF9A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2458849187-699905199-3518436128</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS><HWID>CD523307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0452012
Installation ID: 003281356202150533937071974390504291874582559820699250
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 4
Trusted time: 20/04/2012 18:37:58Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:17:2012 12:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGW+cYnen96IVy3xsaaiE62ho2+R0bKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SSDT PmRef CpuPmPlease help I don't want to do a full restore as we have WOW and this takes a long time to download
Friday, April 20, 2012 5:58 PM
Answers
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"Wendy CK11" wrote in message news:394199ff-6a33-44b9-9062-1cc36bfa5639...
My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 4
Trusted time: 20/04/2012 18:37:58OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OSFR DELL DELL
SSDT PmRef CpuPmPlease help I don't want to do a full restore as we have WOW and this takes a long time to download
Your problem is that the OS is unable to see the SLIC table that should be present in the BIOS.You need to change teh Key to the one on your COA sticker on the machine's case (or inside the battery compartment), and then activate that.Use the Change Product Key link at the bottom of the System properties page to make the change - you may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Wendy CK11 Friday, April 20, 2012 7:20 PM
Friday, April 20, 2012 6:24 PMModerator
All replies
-
"Wendy CK11" wrote in message news:394199ff-6a33-44b9-9062-1cc36bfa5639...
My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 4
Trusted time: 20/04/2012 18:37:58OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OSFR DELL DELL
SSDT PmRef CpuPmPlease help I don't want to do a full restore as we have WOW and this takes a long time to download
Your problem is that the OS is unable to see the SLIC table that should be present in the BIOS.You need to change teh Key to the one on your COA sticker on the machine's case (or inside the battery compartment), and then activate that.Use the Change Product Key link at the bottom of the System properties page to make the change - you may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Wendy CK11 Friday, April 20, 2012 7:20 PM
Friday, April 20, 2012 6:24 PMModerator -
Thanks for your answer I'm sorry I am a non techie and don't know how to get to the system properties page.
Many thanks
Friday, April 20, 2012 6:34 PM -
"Wendy CK11" wrote in message news:a72946ad-1453-4a23-b02c-7d0f92f5b0ab...
Thanks for your answer I'm sorry I am a non techie and don't know how to get to the system properties page.
Many thanks
Click on teh Start buttonin the Search box, typeSYSTEMhit the Enter Key
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 20, 2012 6:59 PMModerator -
Thank you so much, it may be easy when you know how, but when you don't it can drive you mad. Very grateful
Friday, April 20, 2012 7:20 PM -
No problem :)
Sometimes we tend to assume too much knowledge on the part of the questioner - but I'd rather stretch people, than talk down to them and risk insulting them. Finding a balance can be difficult.
Good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, April 20, 2012 7:41 PMModerator