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Problem with Windows 7 not genuine copy RRS feed

  • Question

  • My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3815F5F5-4862-4720-AAFC-6EAD065BF9A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3815F5F5-4862-4720-AAFC-6EAD065BF9A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2458849187-699905199-3518436128</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS><HWID>CD523307018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0452012
    Installation ID: 003281356202150533937071974390504291874582559820699250
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 20/04/2012 18:37:58

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:17:2012 12:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGW+cYnen96IVy3xsaaiE62ho2+R0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC  
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      OSFR   DELL    DELL    
      SSDT   PmRef  CpuPm

    Please help I don't want to do a full restore as we have WOW and this takes a long time to download

    Friday, April 20, 2012 5:58 PM

Answers

  • "Wendy CK11" wrote in message news:394199ff-6a33-44b9-9062-1cc36bfa5639...

    My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 20/04/2012 18:37:58

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A

      OSFR   DELL    DELL   
      SSDT   PmRef  CpuPm

    Please help I don't want to do a full restore as we have WOW and this takes a long time to download

     
     
    Your problem is that the OS is unable to see the SLIC table that should be present in the BIOS.
    You need to change teh Key to the one on your COA sticker on the machine's case (or inside the battery compartment), and then activate that.
    Use the Change Product Key link at the bottom of the System properties page to make the change - you may need to activate by phone.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Wendy CK11 Friday, April 20, 2012 7:20 PM
    Friday, April 20, 2012 6:24 PM
    Moderator

All replies

  • "Wendy CK11" wrote in message news:394199ff-6a33-44b9-9062-1cc36bfa5639...

    My son has a Dell laptop purchased directly from DELL It had a problem not long after we got it but I spoke to DELL did some things (I can't remember what) and it was ok. A couple of months ago I did a restore as it was running slowly and now have the message again. This is the diagnostic message

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1745</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 20/04/2012 18:37:58

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A

      OSFR   DELL    DELL   
      SSDT   PmRef  CpuPm

    Please help I don't want to do a full restore as we have WOW and this takes a long time to download

     
     
    Your problem is that the OS is unable to see the SLIC table that should be present in the BIOS.
    You need to change teh Key to the one on your COA sticker on the machine's case (or inside the battery compartment), and then activate that.
    Use the Change Product Key link at the bottom of the System properties page to make the change - you may need to activate by phone.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Wendy CK11 Friday, April 20, 2012 7:20 PM
    Friday, April 20, 2012 6:24 PM
    Moderator
  • Thanks for your answer I'm sorry I am a non techie and don't know how to get to the system properties page. 

    Many thanks

    Friday, April 20, 2012 6:34 PM
  • "Wendy CK11" wrote in message news:a72946ad-1453-4a23-b02c-7d0f92f5b0ab...

    Thanks for your answer I'm sorry I am a non techie and don't know how to get to the system properties page.

    Many thanks

    Click on teh Start button
    in the Search box, type
    SYSTEM
    hit the Enter Key
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 20, 2012 6:59 PM
    Moderator
  • Thank you so much, it may be easy when you know how, but when you don't it can drive you mad. Very grateful

    Friday, April 20, 2012 7:20 PM
  • No problem :)

    Sometimes we tend to assume too much knowledge on the part of the questioner - but I'd rather stretch people, than talk down to them and risk insulting them. Finding a balance can be difficult.

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, April 20, 2012 7:41 PM
    Moderator