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another "windows not genuine" issue to report.

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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-4040753150-1088321362-1408155449</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LT32E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2040W5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>9A333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>672C9B8340A86D6</Val><Hash>5SBeDigfjrXeHH4bWxg/Tte5BxM=</Hash><Pid>81599-875-6484402-65299</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500203-02-1033-6001.0000-3662008
    Installation ID: 014696587204197144833200595595013800477336985403115723
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: G6MF9
    License Status: Notification
    Notification Reason: 0xC004F02A.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAQACAAAAAwABAAEAeqimGvZPgBKM4UaDBGHQHVxO8vTij1Z96tg67axWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      TCPA            Sony        VAIO
      SLIC            Sony        VAIO
      TMOR            Sony        VAIO
      APIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Monday, November 26, 2012 7:06 PM
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    The problem appears to be in the Licensing Store - please try the following.....

     

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 7:19 PM
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    Am having problems with step 7 - I get "system cannot find the file specified."  Have also tried another approach I found while researching this issue.  Once in the Control Panel I tried changing the key and get message 0x80070426 - "service has not been started." 

    Thank you.

    Monday, November 26, 2012 9:35 PM
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    Please run the following commands

    DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing /S

    DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft

    DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft /AH /S

    post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 10:30 PM
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
    Microsoft\SoftwareLicensing /S
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\SoftwareLicensing

    11/26/2012  03:58 PM    <DIR>          .
    11/26/2012  03:58 PM    <DIR>          ..
    02/10/2011  06:56 AM         4,304,967 tokens.bar
                   1 File(s)      4,304,967 bytes

         Total Files Listed:
                   1 File(s)      4,304,967 bytes
                   2 Dir(s)  191,998,439,424 bytes free

    C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
    Microsoft
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t

    06/23/2009  10:12 AM    <DIR>          CLR Security Config
    11/02/2006  06:18 AM    <DIR>          Internet Explorer
    11/26/2012  03:58 PM    <DIR>          SoftwareLicensing
    11/09/2009  11:56 AM    <DIR>          Windows
                   0 File(s)              0 bytes
                   4 Dir(s)  191,998,439,424 bytes free

    C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
    Microsoft /AH /S
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows

    11/09/2009  11:56 AM    <DIR>          Cookies
    11/09/2009  11:56 AM    <DIR>          IETldCache
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Cookies

    11/09/2009  11:56 AM    <DIR>          .
    11/09/2009  11:56 AM    <DIR>          ..
    02/16/2012  03:32 AM            16,384 index.dat
                   1 File(s)         16,384 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\IETldCache

    11/09/2009  11:56 AM    <DIR>          .
    11/09/2009  11:56 AM    <DIR>          ..
    02/16/2012  03:32 AM           262,144 index.dat
                   1 File(s)        262,144 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\SendTo

    09/18/2006  04:28 PM               438 Desktop.ini
                   1 File(s)            438 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu\Programs\Accessories

    09/18/2006  04:28 PM               170 Desktop.ini
                   1 File(s)            170 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu\Programs\Accessories\Accessibility

    09/18/2006  04:28 PM               166 Desktop.ini
                   1 File(s)            166 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu\Programs\Accessories\System Tools

    09/18/2006  04:28 PM               170 Desktop.ini
                   1 File(s)            170 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu\Programs\Maintenance

    09/18/2006  04:28 PM               170 Desktop.ini
                   1 File(s)            170 bytes

         Total Files Listed:
                   7 File(s)        279,642 bytes
                   6 Dir(s)  191,998,439,424 bytes free

    C:\Windows\system32>
    Tuesday, November 27, 2012 12:12 AM
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    You would appear to have had problems for more than a year!

    The tokens.dat file was renamed on 10th Feb 2011, and the system failed to rebuild it at that time.

    the fact that the rebuild failed suggests that tehre is a problem with the NetworkService account.

    Please run the following commands in an Elevated Command prompt, and post the results.

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
ICACLS C:\Windows\ServiceProfiles\Networkservice
ICACLS C:\Windows\ServiceProfiles
ICACLS C:\Windows
ICACLS C:\Windows\System32
REG QUERY"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-20" /S
REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist

    post the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Tuesday, November 27, 2012 7:01 AM
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    There's a typo in your fifth and second last line of the commands to type.

    --
    .
    --
    "Noel D Paton" wrote in message news:5cfd0448-a326-4afe-a0fd-eb266df6d802...

    You would appear to have had problems for more than a year!

    The tokens.dat file was renamed on 10th Feb 2011, and the system failed to rebuild it at that time.

    the fact that the rebuild failed suggests that tehre is a problem with the NetworkService account.

    Please run the following commands in an Elevated Command prompt, and post the results.

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
ICACLS C:\Windows\ServiceProfiles\Networkservice
ICACLS C:\Windows\ServiceProfiles
ICACLS C:\Windows 
    ICACLS C:\Windows\System32
REG QUERY"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-20" /S
REG QUERY HKU
    REG QUERY HKU\S-1-5-20
REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist

    post the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    • Edited by Noel D PatonEditor Tuesday, November 27, 2012 7:24 AM typos - I hate these code-boxes!
    Tuesday, November 27, 2012 7:08 AM
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  • Question
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    There's a typo in your fifth and second last line of the commands to type.

    --
    .
    --

    Thanks for the catch, David - edited!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 27, 2012 7:28 AM
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    Hopefully I have done this correctly.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\Kings>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\Kings>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\Kings>ICACLS C:\Windows\ServiceProfiles
    C:\Windows\ServiceProfiles NT SERVICE\TrustedInstaller:(I)(F)
                               NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                               NT AUTHORITY\SYSTEM:(I)(F)
                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Administrators:(I)(F)
                               BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Users:(I)(RX)
                               BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                               CREATOR OWNER:(I)(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\Kings>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\Kings>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\Kings>REG QUERY"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Current
    Version\ProfileList\S-1-5-18"
    ERROR: Invalid Argument/Option - 'QUERYHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Win
    dowsNT\CurrentVersion\ProfileList\S-1-5-18'.
    Type "REG /?" for usage.

    C:\Users\Kings>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Help
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\HTML Help
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ITStorage
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Tablet PC
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\TabletPC
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Search

    C:\Users\Kings>NT\CurrentVersion\ProfileList\S-1-5-19"
    The system cannot find the path specified.

    C:\Users\Kings>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Curren
    tVersion\ProfileList\S-1-5-20"
    ERROR: The system was unable to find the specified registry key or value.

    C:\Users\Kings>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-4040753150-1088321362-1408155449-1000
    HKEY_USERS\S-1-5-21-4040753150-1088321362-1408155449-1000_Classes
    HKEY_USERS\S-1-5-18

    C:\Users\Kings>REG QUERY HKU\S-1-5-20
    ERROR: Access is denied.

    C:\Users\Kings>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
        \REGISTRY\MACHINE\HARDWARE    REG_SZ
        \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume2\Windows\Syst
    em32\config\SECURITY
        \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume2\Windows\Syst
    em32\config\SOFTWARE
        \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume2\Windows\System
    32\config\SYSTEM
        \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume2\Windows\System3
    2\config\DEFAULT
        \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume2\Windows\System32\
    config\SAM
        \REGISTRY\MACHINE\COMPONENTS    REG_SZ    \Device\HarddiskVolume2\Windows\Sy
    stem32\config\COMPONENTS
        \REGISTRY\USER\S-1-5-20    REG_SZ    \Device\HarddiskVolume2\Windows\Service
    Profiles\NetworkService\NTUSER.DAT
        \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume2\Windows\Service
    Profiles\LocalService\NTUSER.DAT
        \Registry\User\S-1-5-21-4040753150-1088321362-1408155449-1000    REG_SZ    \
    Device\HarddiskVolume2\Users\Kings\ntuser.dat
        \Registry\User\S-1-5-21-4040753150-1088321362-1408155449-1000_Classes    REG
    _SZ    \Device\HarddiskVolume2\Users\Kings\AppData\Local\Microsoft\Windows\UsrCl
    ass.dat


    C:\Users\Kings>

    Tuesday, November 27, 2012 1:32 PM
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    Not quite perfect (you ran that as a normal user, rather than an Elevated user, and I still had a typo present),

    let's try again - and I'll try and eliminate the typos this time!

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
ICACLS C:\Windows\ServiceProfiles\Networkservice
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S
REG QUERY HKU\S-1-5-20

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 27, 2012 1:48 PM
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    How is this?  Thank you again for your help!

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(OI)(CI)(F
    )
                                                      BUILTIN\Administrators:(OI)(CI
    )(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    OI)(CI)(F)
                                                      NT AUTHORITY\SYSTEM:(I)(OI)(CI
    )(F)
                                                      BUILTIN\Administrators:(I)(OI)
    (CI)(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-18" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
    ile


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-19" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\LocalServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\NetworkSer
    vice
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(OI)(CI)(F
    )
                                                      BUILTIN\Administrators:(OI)(CI
    )(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    OI)(CI)(F)
                                                      NT AUTHORITY\SYSTEM:(I)(OI)(CI
    )(F)
                                                      BUILTIN\Administrators:(I)(OI)
    (CI)(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-18" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
    ile


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-19" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\LocalServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\NetworkSer
    vice
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY HKU\S-1-5-20

    Tuesday, November 27, 2012 3:16 PM
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    That's better - we got it right that time.

    Unfortuately (?) everything looks correct, so we'll have to search elsewhere for the problem.

    Please run the following commands, and post the results....

    DIR C:\Windows\System32 /AR /S

    DIR C:\Windows\ServiceProfiles /AR /S

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 27, 2012 4:21 PM
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     Directory of C:\Windows\System32\Lang\HDMI\nor

    03/08/2008  07:01 PM            73,728 HDMInor.dll
    03/08/2008  07:01 PM            23,309 license.txt
                   2 File(s)         97,037 bytes

     Directory of C:\Windows\System32\Lang\HDMI\plk

    03/08/2008  07:01 PM            77,824 HDMIplk.dll
    03/08/2008  07:01 PM            25,445 license.txt
                   2 File(s)        103,269 bytes

     Directory of C:\Windows\System32\Lang\HDMI\ptb

    03/08/2008  07:01 PM            73,728 HDMIptb.dll
    03/08/2008  07:01 PM            23,487 license.txt
                   2 File(s)         97,215 bytes

     Directory of C:\Windows\System32\Lang\HDMI\ptg

    03/08/2008  07:01 PM            77,824 HDMIptg.dll
    03/08/2008  07:01 PM            24,093 license.txt
                   2 File(s)        101,917 bytes

     Directory of C:\Windows\System32\Lang\HDMI\rus

    03/08/2008  07:01 PM            77,824 HDMIrus.dll
    03/08/2008  07:01 PM            25,009 license.txt
                   2 File(s)        102,833 bytes

     Directory of C:\Windows\System32\Lang\HDMI\SKY

    03/08/2008  07:01 PM            73,728 HDMISKY.dll
    03/08/2008  07:01 PM            23,565 license.txt
                   2 File(s)         97,293 bytes

     Directory of C:\Windows\System32\Lang\HDMI\SLV

    03/08/2008  07:01 PM            73,728 HDMISLV.dll
    03/08/2008  07:01 PM            22,484 license.txt
                   2 File(s)         96,212 bytes

     Directory of C:\Windows\System32\Lang\HDMI\sve

    03/08/2008  07:01 PM            73,728 HDMIsve.dll
    03/08/2008  07:01 PM            23,661 license.txt
                   2 File(s)         97,389 bytes

     Directory of C:\Windows\System32\Lang\HDMI\tha

    03/08/2008  07:01 PM            73,728 HDMItha.dll
    03/08/2008  07:01 PM            22,911 license.txt
                   2 File(s)         96,639 bytes

     Directory of C:\Windows\System32\Lang\HDMI\trk

    03/08/2008  07:01 PM            77,824 HDMItrk.dll
    03/08/2008  07:01 PM            24,007 license.txt
                   2 File(s)        101,831 bytes

     Directory of C:\Windows\System32\Macromed\Flash

    07/17/2009  10:12 PM         3,979,680 Flash10c.ocx
    07/17/2009  10:12 PM           257,440 FlashUtil10c.exe
                   2 File(s)      4,237,120 bytes

     Directory of C:\Windows\System32\restore

    12/31/2008  06:14 PM                76 MachineGuid.txt
                   1 File(s)             76 bytes

         Total Files Listed:
                  78 File(s)      9,835,005 bytes
                   9 Dir(s)  192,419,061,760 bytes free

    C:\Windows\system32>
    C:\Windows\system32>DIR C:\Windows\ServiceProfiles /AR /S
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Windows\ServiceProfiles\LocalService

    11/02/2006  05:23 AM    <DIR>          Desktop
    11/02/2006  05:23 AM    <DIR>          Documents
    11/02/2006  05:23 AM    <DIR>          Downloads
    11/02/2006  05:23 AM    <DIR>          Favorites
    11/02/2006  05:23 AM    <DIR>          Links
    11/02/2006  05:23 AM    <DIR>          Music
    11/02/2006  05:23 AM    <DIR>          Pictures
    11/02/2006  05:23 AM    <DIR>          Videos
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows

    11/02/2006  05:23 AM    <DIR>          Recent
    11/02/2006  06:18 AM    <DIR>          SendTo
    11/02/2006  06:18 AM    <DIR>          Start Menu
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\Recent

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\SendTo

    11/02/2006  06:18 AM    <DIR>          .
    11/02/2006  06:18 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\Start Menu

    11/02/2006  06:18 AM    <DIR>          .
    11/02/2006  06:18 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Desktop

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Documents

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Downloads

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Favorites

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Links

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Music

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Pictures

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Videos

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService

    11/02/2006  05:23 AM    <DIR>          Desktop
    11/02/2006  05:23 AM    <DIR>          Documents
    11/02/2006  05:23 AM    <DIR>          Downloads
    11/02/2006  05:23 AM    <DIR>          Favorites
    11/02/2006  05:23 AM    <DIR>          Links
    11/02/2006  05:23 AM    <DIR>          Music
    11/02/2006  05:23 AM    <DIR>          Pictures
    11/02/2006  05:23 AM    <DIR>          Videos
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows

    11/02/2006  05:23 AM    <DIR>          Recent
    11/02/2006  06:18 AM    <DIR>          SendTo
    11/02/2006  06:18 AM    <DIR>          Start Menu
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Recent

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\SendTo

    11/02/2006  06:18 AM    <DIR>          .
    11/02/2006  06:18 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu

    11/02/2006  06:18 AM    <DIR>          .
    11/02/2006  06:18 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Desktop

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Documents

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Downloads

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Favorites

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Links

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Music

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Pictures

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Videos

    11/02/2006  05:23 AM    <DIR>          .
    11/02/2006  05:23 AM    <DIR>          ..
                   0 File(s)              0 bytes

         Total Files Listed:
                   0 File(s)              0 bytes
                  66 Dir(s)  192,419,061,760 bytes free

    C:\Windows\system32>
    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming NT AUTHORITY\SYSTEM:(O
    I)(CI)(F)
                                                              BUILTIN\Administrators
    :(OI)(CI)(F)
                                                              NT AUTHORITY\NETWORK S
    ERVICE:(OI)(CI)(F)
                                                              NT AUTHORITY\SYSTEM:(I
    )(OI)(CI)(F)
                                                              BUILTIN\Administrators
    :(I)(OI)(CI)(F)
                                                              NT AUTHORITY\NETWORK S
    ERVICE:(I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>
    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming\Microsoft
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft NT AUTHORITY
    \SYSTEM:(OI)(CI)(F)
                                                                        BUILTIN\Admi
    nistrators:(OI)(CI)(F)
                                                                        NT AUTHORITY
    \NETWORK SERVICE:(OI)(CI)(F)
                                                                        NT AUTHORITY
    \SYSTEM:(I)(OI)(CI)(F)
                                                                        BUILTIN\Admi
    nistrators:(I)(OI)(CI)(F)
                                                                        NT AUTHORITY
    \NETWORK SERVICE:(I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>
    Tuesday, November 27, 2012 4:57 PM
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    That looks normal.

    As you may have guessed - I'm scratching around trying to find something that's off-kilter, and not succeeding too well!

    back to basics....

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 28, 2012 10:42 AM
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    https://skydrive.live.com/#cid=3B0457A20E27BD12&id=3B0457A20E27BD12!108

    Sorry for the delay - was out of town.  Please let me know if I have successfully completed the latest procedure! Thank you.

    Sunday, December 2, 2012 10:25 PM
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    Yep - you got it right :)

    Thre's nothing unusual in your report. The one error is in teh setting.ini file for the sidebar - and I've seen more machines with that error than without.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Method 2)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 2, 2012 10:52 PM
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    https://skydrive.live.com/#cid=3B0457A20E27BD12&id=3B0457A20E27BD12!108
    Sunday, December 2, 2012 11:55 PM
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    That found nothing, either.

    It's been a while now, and the two tools do occasionally kick things into place even if they show no obvious results ...

    Please run another MGADiag report and post it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 3, 2012 12:31 AM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-4040753150-1088321362-1408155449</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LT32E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2040W5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>9A333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>672C9B8340A86D6</Val><Hash>5SBeDigfjrXeHH4bWxg/Tte5BxM=</Hash><Pid>81599-875-6484402-65299</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAQACAAAAAwABAAEAeqimGvZPgBKM4UaDBGHQHVxO8vTij1Z96tg67axWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      TCPA            Sony        VAIO
      SLIC            Sony        VAIO
      TMOR            Sony        VAIO
      APIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Monday, December 3, 2012 12:51 PM
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    Noel  D Paton, please don't give up on vista and me!
    Thursday, December 6, 2012 9:39 PM
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    I haven't given up on you - you just slipped through the cracks of the 40 or so threads I'm currently juggling :)

    Back later!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 7, 2012 8:26 AM
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    Let's see if re-registering some of the dll's involved works....

    Open an Elevated Command prompt, and copy/paste the following list of commands to it.....

    net stop wuauserv

    regsvr32 wuapi.dll /s

    regsvr32 wups.dll /s

    regsvr32 wuaueng.dll /s

    regsvr32 wucltui.dll /s

    regsvr32 wuweb.dll /s

    regsvr32 msxml.dll /s

    regsvr32 msxml2.dll /s

    regsvr32 msxml3.dll /s

    regsvr32 urlmon.dll /s

    regsvr32 softpub.dll /s

    regsvr32 initpki.dll /s

    regsvr32 mssip32.dll /s

    regsvr32 wintrust.dll /s

    regsvr32 dssenh.dll /s

    regsvr32 rsaenh.dll /s

    regsvr32 gpkcsp.dll /s

    regsvr32 sccbase.dll /s

    regsvr32 slbcsp.dll /s

    regsvr32 cryptdlg.dll /s

    regsvr32 jscript.dll /s

    net start wuauserv

     

    There will almost certainly be no output worth noting - if there is, please post it.

    reboot, and post another MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 8, 2012 10:12 AM
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    Thank you once again.     Following is the MGADiag.                                                                                                                                                                                                                 Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{669BF0B2-DE83-4D2A-AEF7-4C8C6329722E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-4040753150-1088321362-1408155449</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LT32E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2040W5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>9A333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>672C9B8340A86D6</Val><Hash>5SBeDigfjrXeHH4bWxg/Tte5BxM=</Hash><Pid>81599-875-6484402-65299</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAQACAAAAAwABAAEAeqimGvZPgBKM4UaDBGHQHVxO8vTij1Z96tg67axWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      TCPA            Sony        VAIO
      SLIC            Sony        VAIO
      TMOR            Sony        VAIO
      APIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    Saturday, December 8, 2012 1:04 PM
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    We don't seem to be getting anywhere by that route - let's see if the system has any record of what is going wrong....

    Please oprn Event Viewer

    In the left pane, navigate to the Windows Logs\Application, and right-click on it - selectt Save all events as... and save as Appevt.evtx

    repeat for the System  entry - call it Sysevt.evtx -

    Upload bot to your SkyDrive, and post a link

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 8, 2012 2:22 PM
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    If I did this correctly, I will be in shock...

    https://skydrive.live.com/?cid=3b0457a20e27bd12#cid=3B0457A20E27BD12&id=3B0457A20E27BD12!108

    Monday, December 10, 2012 8:58 PM
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    Be shocked :)

    it'll take me a while to digest these - back later.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, December 11, 2012 6:08 AM
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    You have problems with a couple of Sony services - NSUServer, VcmIAlzMgr ,and  the Sony Media

    Windows Defender is also complaining - possibly because McAfee is blocking it without actually switching it off as it should.

    You also appear to have a problem with your network configuration - the machine is attempting to access a different IP range to the one in use on your network.

    The GigaPocket media player is having problems - possibly because of the problems with the services

    What other Anti-Virus programs have EVER been installed on this machine? - McAfee is renowned for not playing nicely with others. Has McAfee been on this machine since new? is it up-to-date?

    Please disable Windows Defender - it shouldn't be running at the same time as McAfee.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, December 11, 2012 6:35 AM
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    I will settle for the gentle shock from static electricity!

    Norton was installed originally and I had problems with it so I went with McAfee.  I also have Anti-Malware.  Unless another member of the household (husband) has unknowingly (very likely) clicked on a pop up for an anti-virus I am not aware of any others.  Would all/any of the problems you mentioned be responsible for the windows not genuine notice?  Thank you!

    Tuesday, December 11, 2012 2:01 PM
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    Norton and McAfee are the  two worst offenders in terms of leaving residues behind that cause problems with other anti-virus progrms, and with the system in general.

    I would recommend that you run the Norton Removal Tool - and possibly also remove MacAfee (at least temporrily), run the MCPR to clean up, and then reinstall McAfee and test.

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

     

    Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, December 11, 2012 2:50 PM
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    I hopefully have removed Norton.  Also removed and did a reinstall of McAfee.  Also found "whitesmoke" and removed.  After that, I lost all the programs. How I lost them, I do not know. Should I do a restore?  I am able to get to command prompt but do not know how to access for elevated prompt.  Which anti-virus would you recommend?  Thank you.
    Wednesday, December 12, 2012 10:15 PM
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    I'm not familiar with 'whitesmoke' - it appears to me to be an online grammar-checker?
    You say you 'lost all the programs' - what does that mean? what are you (not)seeing? where?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, December 12, 2012 10:39 PM
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     Start, All Programs, Accessories -  nothing shows up. It seems whitesmoke has caused a few problems when removing.
    Thursday, December 13, 2012 12:24 AM
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    It may simply have got moved accidentally, somehow - I've seen it happen!

    What happens if you run the following commands in an Command prompt?

    DIR "%Userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories"

    DIR %userprofile%\AppData\Roaming\Microsoft\Windows\notepad.lnk /S

    ICACLS "%Userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories"

    ICACLS "C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories"

    DIR "C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\notepad.lnk"

    post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, December 13, 2012 1:00 PM
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR "%Userprofile%\AppData\Roaming\Microsoft\Windows\Start M
    enu\Programs\Accessories"
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Start Menu\Progra
    ms

    File Not Found

    C:\Windows\system32>
    C:\Windows\system32>DIR %userprofile%\AppData\Roaming\Microsoft\Windows\notepad.
    lnk /S
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366
    File Not Found

    C:\Windows\system32>
    C:\Windows\system32>ICACLS "%Userprofile%\AppData\Roaming\Microsoft\Windows\Star
    t Menu\Programs\Accessories"
    The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>
    C:\Windows\system32>ICACLS "C:\Users\Default\AppData\Roaming\Microsoft\Windows\S
    tart Menu\Programs\Accessories"
    C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessori
    es NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

       BUILTIN\Administrators:(I)(OI)(CI)(F)

       BUILTIN\Users:(I)(RX)

       BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)

       Everyone:(I)(RX)

       Everyone:(I)(OI)(CI)(IO)(GR,GE)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>
    C:\Windows\system32>DIR "C:\Users\Default\AppData\Roaming\Microsoft\Windows\Star
    t Menu\Programs\Accessories\notepad.lnk"
    Thursday, December 13, 2012 10:29 PM
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    The last command didn't run - please try it again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 14, 2012 6:19 AM
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR "C:\Users\Default\AppData\Roaming\Microsoft\Windows\Star
    t Menu\Programs\Accessories\notepad.lnk"
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Prog
    rams\Accessories

    01/20/2008  09:42 PM             1,699 Notepad.lnk
                   1 File(s)          1,699 bytes
                   0 Dir(s)  199,162,667,008 bytes free

    C:\Windows\system32>
    Friday, December 14, 2012 12:20 PM
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    That response looks fine to me - which means that there is a disconnect in the User Profile

    what happens if you create a new administrator profile?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, December 14, 2012 8:00 PM
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    Find c:\windows\system32\cmd.exe and right click and choose Run As Administrator. Type or paste
    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders"
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders"
reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Folders"
reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\User Shell Folders"

    --
    .
    --
    "talyor58" wrote in message news:e86ed24e-d200-4b1f-b952-8b3209754f35...
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR "C:\Users\Default\AppData\Roaming\Microsoft\Windows\Star
    t Menu\Programs\Accessories\notepad.lnk"
     Volume in drive C has no label.
     Volume Serial Number is B6C8-F366

     Directory of C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Prog
    rams\Accessories

    01/20/2008  09:42 PM             1,699 Notepad.lnk
                   1 File(s)          1,699 bytes
                   0 Dir(s)  199,162,667,008 bytes free

    C:\Windows\system32>
    David Candy
    Friday, December 14, 2012 11:10 PM
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    I created a new administrator profile and the Programs show up.  Also ran the above:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Ex
    plorer\Shell Folders"

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folde
    rs
        !Do not use this registry key    REG_SZ    Use the SHGetFolderPath or SHGetK
    nownFolderPath function instead
        Local AppData    REG_SZ    C:\Users\Kings\AppData\Local
        My Video    REG_SZ    C:\Users\Kings\Videos
        AppData    REG_SZ    C:\Users\Kings\AppData\Roaming
        My Pictures    REG_SZ    C:\Users\Kings\Pictures
        Desktop    REG_SZ    C:\Users\Kings\Desktop
        History    REG_SZ    C:\Users\Kings\AppData\Local\Microsoft\Windows\History
        NetHood    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Networ
    k Shortcuts
        Cookies    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Cookie
    s
        Favorites    REG_SZ    C:\Users\Kings\Favorites
        SendTo    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\SendTo
        Start Menu    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Sta
    rt Menu
        My Music    REG_SZ    C:\Users\Kings\Music
        Programs    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Start
     Menu\Programs
        Recent    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Recent
        CD Burning    REG_SZ    C:\Users\Kings\AppData\Local\Microsoft\Windows\Burn\
    Burn
        PrintHood    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Prin
    ter Shortcuts
        Startup    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Start
    Menu\Programs\Startup
        Administrative Tools    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\W
    indows\Start Menu\Programs\Administrative Tools
        Personal    REG_SZ    C:\Users\Kings\Documents
        Cache    REG_SZ    C:\Users\Kings\AppData\Local\Microsoft\Windows\Temporary
    Internet Files
        Templates    REG_SZ    C:\Users\Kings\AppData\Roaming\Microsoft\Windows\Temp
    lates
        Fonts    REG_SZ    C:\Windows\Fonts


    C:\Windows\system32>reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Ex
    plorer\User Shell Folders"

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
    Folders
        AppData    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming
        Cache    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Microsoft\Windows\Temp
    orary Internet Files
        Cookies    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows\
    Cookies
        Desktop    REG_EXPAND_SZ    %USERPROFILE%\Desktop
        Favorites    REG_EXPAND_SZ    %USERPROFILE%\Favorites
        History    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Microsoft\Windows\Hi
    story
        Local AppData    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local
        My Music    REG_EXPAND_SZ    %USERPROFILE%\Music
        My Pictures    REG_EXPAND_SZ    %USERPROFILE%\Pictures
        My Video    REG_EXPAND_SZ    %USERPROFILE%\Videos
        NetHood    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows\
    Network Shortcuts
        Personal    REG_EXPAND_SZ    %USERPROFILE%\Documents
        PrintHood    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Window
    s\Printer Shortcuts
        Programs    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows
    \Start Menu\Programs
        Recent    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows\R
    ecent
        SendTo    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows\S
    endTo
        Startup    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windows\
    Start Menu\Programs\Startup
        Start Menu    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Windo
    ws\Start Menu
        Templates    REG_EXPAND_SZ    %USERPROFILE%\AppData\Roaming\Microsoft\Window
    s\Templates
        {374DE290-123F-4565-9164-39C4925E467B}    REG_EXPAND_SZ    %USERPROFILE%\Dow
    nloads


    C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ex
    plorer\Shell Folders"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Fold
    ers
        Common Start Menu    REG_SZ    C:\ProgramData\Microsoft\Windows\Start Menu
        CommonVideo    REG_SZ    C:\Users\Public\Videos
        CommonPictures    REG_SZ    C:\Users\Public\Pictures
        Common Programs    REG_SZ    C:\ProgramData\Microsoft\Windows\Start Menu\Pro
    grams
        CommonMusic    REG_SZ    C:\Users\Public\Music
        Common Administrative Tools    REG_SZ    C:\ProgramData\Microsoft\Windows\St
    art Menu\Programs\Administrative Tools
        Common Startup    REG_SZ    C:\ProgramData\Microsoft\Windows\Start Menu\Prog
    rams\Startup
        Common Desktop    REG_SZ    C:\Users\Public\Desktop
        Common Documents    REG_SZ    C:\Users\Public\Documents
        OEM Links    REG_SZ    C:\ProgramData\OEM Links
        Common Templates    REG_SZ    C:\ProgramData\Microsoft\Windows\Templates
        Common AppData    REG_SZ    C:\ProgramData


    C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ex
    plorer\User Shell Folders"

    Saturday, December 15, 2012 1:21 PM
    |
  • Question
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    That data looks OK to me - but the final command didn't run.

    Please run just that one command again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 15, 2012 1:43 PM
    |
    Moderator
  • Question
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ex
    plorer\User Shell Folders"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\User Shell
     Folders
        Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
        Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
        CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
        CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
        CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
        {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ    %PUBLIC%\Download
    s
        Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start
    Menu
        Common Programs    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Me
    nu\Programs
        Common Startup    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Men
    u\Programs\Startup
        Common AppData    REG_EXPAND_SZ    %ProgramData%
        Common Templates    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Templat
    es


    C:\Windows\system32>Microsoft Windows [Version 6.0.6002]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Copyright (c) 2006 Microsoft Corporation.  All rights reserv
    ed.
    'Copyright' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windo
    ws\CurrentVersion\ex
    'C:\Windows\system32' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>plorer\User Shell Folders"
    The system cannot find the path specified.

    C:\Windows\system32>
    C:\Windows\system32>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    \explorer\User Shell
    The system cannot find the path specified.

    C:\Windows\system32> Folders
    'Folders' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
    'CommonPictures' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
    'CommonMusic' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
    'CommonVideo' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ
       %PUBLIC%\Download
    '{3D644C9B-1FB8-4f30-9B45-F670235F79C0}' is not recognized as an internal or ext
    ernal command,
    operable program or batch file.

    C:\Windows\system32>s
    's' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Micr
    osoft\Windows\Start
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Menu
    'Menu' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Programs    REG_EXPAND_SZ    %ProgramData%\Micros
    oft\Windows\Start Me
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>nu\Programs
    The system cannot find the path specified.

    C:\Windows\system32>    Common Startup    REG_EXPAND_SZ    %ProgramData%\Microso
    ft\Windows\Start Men
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>u\Programs\Startup
    The system cannot find the path specified.

    C:\Windows\system32>    Common AppData    REG_EXPAND_SZ    %ProgramData%
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Templates    REG_EXPAND_SZ    %ProgramData%\Micro
    soft\Windows\Templat
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>es
    'es' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>

    Saturday, December 15, 2012 7:56 PM
    |
  • Question
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    That looks right. Can you type these two commands.
     
    set %programdata%
    set %userprofile%
     
    Also right click the Accessories menu and choose both Open and Open All Users. What folder opens and what are the contents?

    --
    .
    --
    "talyor58" wrote in message news:381ff0ef-5013-4ac7-8f92-4e6c7bb4f457...


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ex
    plorer\User Shell Folders"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\User Shell
     Folders
        Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
        Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
        CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
        CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
        CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
        {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ    %PUBLIC%\Download
    s
        Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start
    Menu
        Common Programs    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Me
    nu\Programs
        Common Startup    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Men
    u\Programs\Startup
        Common AppData    REG_EXPAND_SZ    %ProgramData%
        Common Templates    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Templat
    es


    C:\Windows\system32>Microsoft Windows [Version 6.0.6002]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Copyright (c) 2006 Microsoft Corporation.  All rights reserv
    ed.
    'Copyright' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windo
    ws\CurrentVersion\ex
    'C:\Windows\system32' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>plorer\User Shell Folders"
    The system cannot find the path specified.

    C:\Windows\system32>
    C:\Windows\system32>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    \explorer\User Shell
    The system cannot find the path specified.

    C:\Windows\system32> Folders
    'Folders' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
    'CommonPictures' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
    'CommonMusic' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
    'CommonVideo' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ
       %PUBLIC%\Download
    '{3D644C9B-1FB8-4f30-9B45-F670235F79C0}' is not recognized as an internal or ext
    ernal command,
    operable program or batch file.

    C:\Windows\system32>s
    's' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Micr
    osoft\Windows\Start
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Menu
    'Menu' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Programs    REG_EXPAND_SZ    %ProgramData%\Micros
    oft\Windows\Start Me
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>nu\Programs
    The system cannot find the path specified.

    C:\Windows\system32>    Common Startup    REG_EXPAND_SZ    %ProgramData%\Microso
    ft\Windows\Start Men
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>u\Programs\Startup
    The system cannot find the path specified.

    C:\Windows\system32>    Common AppData    REG_EXPAND_SZ    %ProgramData%
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Templates    REG_EXPAND_SZ    %ProgramData%\Micro
    soft\Windows\Templat
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>es
    'es' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>

    David Candy
    Saturday, December 15, 2012 8:16 PM
    |
  • Question
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    Also if you haven't rebooted since the problem started try that.

    --
    .
    --
    "talyor58" wrote in message news:381ff0ef-5013-4ac7-8f92-4e6c7bb4f457...


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ex
    plorer\User Shell Folders"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\User Shell
     Folders
        Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
        Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
        CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
        CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
        CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
        {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ    %PUBLIC%\Download
    s
        Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start
    Menu
        Common Programs    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Me
    nu\Programs
        Common Startup    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Start Men
    u\Programs\Startup
        Common AppData    REG_EXPAND_SZ    %ProgramData%
        Common Templates    REG_EXPAND_SZ    %ProgramData%\Microsoft\Windows\Templat
    es


    C:\Windows\system32>Microsoft Windows [Version 6.0.6002]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Copyright (c) 2006 Microsoft Corporation.  All rights reserv
    ed.
    'Copyright' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windo
    ws\CurrentVersion\ex
    'C:\Windows\system32' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>plorer\User Shell Folders"
    The system cannot find the path specified.

    C:\Windows\system32>
    C:\Windows\system32>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    \explorer\User Shell
    The system cannot find the path specified.

    C:\Windows\system32> Folders
    'Folders' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Desktop    REG_EXPAND_SZ    %PUBLIC%\Desktop
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Documents    REG_EXPAND_SZ    %PUBLIC%\Documents
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonPictures    REG_EXPAND_SZ    %PUBLIC%\Pictures
    'CommonPictures' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonMusic    REG_EXPAND_SZ    %PUBLIC%\Music
    'CommonMusic' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    CommonVideo    REG_EXPAND_SZ    %PUBLIC%\Videos
    'CommonVideo' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    {3D644C9B-1FB8-4f30-9B45-F670235F79C0}    REG_EXPAND_SZ
       %PUBLIC%\Download
    '{3D644C9B-1FB8-4f30-9B45-F670235F79C0}' is not recognized as an internal or ext
    ernal command,
    operable program or batch file.

    C:\Windows\system32>s
    's' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Start Menu    REG_EXPAND_SZ    %ProgramData%\Micr
    osoft\Windows\Start
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Menu
    'Menu' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Programs    REG_EXPAND_SZ    %ProgramData%\Micros
    oft\Windows\Start Me
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>nu\Programs
    The system cannot find the path specified.

    C:\Windows\system32>    Common Startup    REG_EXPAND_SZ    %ProgramData%\Microso
    ft\Windows\Start Men
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>u\Programs\Startup
    The system cannot find the path specified.

    C:\Windows\system32>    Common AppData    REG_EXPAND_SZ    %ProgramData%
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>    Common Templates    REG_EXPAND_SZ    %ProgramData%\Micro
    soft\Windows\Templat
    'Common' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>es
    'es' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>C:\Windows\system32>

    David Candy
    Saturday, December 15, 2012 8:28 PM
    |
  • Question
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    I am not able to use Windows media, pictures are gone and am wondering at what point do just give up and buy another Windows Vista or 7? 
    Monday, December 17, 2012 11:45 AM
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  • Question
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    Rather than purchasing a new computer, try MS WGA support and see if they can help.

    WGA Support can be found here

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

     

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

     

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, January 5, 2013 10:36 AM
    |
    Moderator