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Windows Suddenly Not Genuine 0x8004fe21 RRS feed

  • Question

  • This seems to be the place to ask this.

    I run a RAID 0 and started getting reports of an impending hard drive fail.  I used "Acronis True Image WD Edition" to move the files to a new set of disks and am back up running on a RAID 0.  All was hunky dory until...

    Some time later I started getting "This computer is not running genuine Windows" with an error code in gray of 0x8004fe21.

    I've tried a copy of fixes to no avail.  I can't reinstall -- Windows 7 says I've got a more recent version.  I can activate and it seems happy, until it pops up again.  (Interestingly enough, the older vergion of MGA Diag says "Validation Status: Genuine".  One would think this would mean problem solved.)

    I tried calling Microsoft and will say that the tech I talked to was useless.  As a Microsoft fan, I was pretty disappointed.

    Below I dumped out what MGADiag gives me.  If anyone can shed some light, I'd be greatly appreciative.  If not, I'll try Microsoft again (shudder).

    Thanks in advance.

    = = = = = =

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3CXTW-9XT2X-WRGBG
    Windows Product Key Hash: DrpbP2h0oSkNVY67/XLS5w5Cqno=
    Windows Product ID: 00371-OEM-9044227-22825
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {52C22721-926B-4CF8-8630-198FBC3A86FE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Todd\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B3CA86A9-D3D3-48CC-AA62-3A11BEEE6834}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WRGBG</PKey><PID>00371-OEM-9044227-22825</PID><PIDType>3</PIDType><SID>S-1-5-21-2202127566-2909292459-3040029064</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20100623000000.000000+000</Date></BIOS><HWID>B94A3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-222825-02-1033-7601.0000-0352012
    Installation ID: 000813654010513703325673260434390146009542552805653961
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WRGBG
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2/7/2012 8:32:01 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:5:2012 08:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAgADAAAAAgABAAEA6GGCj040hGbCjwiF+E0kQwC+3ojQHJqI9Ji+pCrsci12Vg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name     OEMID Value     OEMTableID Value
      APIC               GBT             GBTUACPI
      FACP               GBT             GBTUACPI
      HPET               GBT             GBTUACPI
      MCFG               GBT             GBTUACPI
      EUDS               GBT            
      TAMG               GBT             GBT   B0
      SSDT               INTEL          PPM RCM
    


    Wednesday, February 8, 2012 1:49 AM

Answers

  • Your Windows is licensed,

    License Status: Licensed

    If the error message is intermittent you need to run MGADiag report while the error is showing.  Also, running the tool can sometimes fix a problem since the tool has some healing capabilities.  That is not to say the problem may not show up again.  Sometimes contention between programs can cause a problem.  Unfortunately no error is showing in this run of the report.

    The reason Windows reports that you have "a more recent version" is that the service pack level on the hard drive is higher than the one on the dvd, which I gather is RTM.  In order to do some repairs using the dvd, such as a repair install, you will need to uninstall Service Pack 1 first or obtain a Windows 7 Professional SP1 dvd.  I am not suggesting you do that now, just explaining the message.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    • Edited by CbarnhorstEditor Wednesday, February 8, 2012 2:13 AM
    • Marked as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Unmarked as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Proposed as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Marked as answer by Crivens Thursday, February 9, 2012 10:06 PM
    Wednesday, February 8, 2012 2:07 AM
    Answerer

All replies

  • Your Windows is licensed,

    License Status: Licensed

    If the error message is intermittent you need to run MGADiag report while the error is showing.  Also, running the tool can sometimes fix a problem since the tool has some healing capabilities.  That is not to say the problem may not show up again.  Sometimes contention between programs can cause a problem.  Unfortunately no error is showing in this run of the report.

    The reason Windows reports that you have "a more recent version" is that the service pack level on the hard drive is higher than the one on the dvd, which I gather is RTM.  In order to do some repairs using the dvd, such as a repair install, you will need to uninstall Service Pack 1 first or obtain a Windows 7 Professional SP1 dvd.  I am not suggesting you do that now, just explaining the message.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    • Edited by CbarnhorstEditor Wednesday, February 8, 2012 2:13 AM
    • Marked as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Unmarked as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Proposed as answer by Darin Smith MS Wednesday, February 8, 2012 11:49 PM
    • Marked as answer by Crivens Thursday, February 9, 2012 10:06 PM
    Wednesday, February 8, 2012 2:07 AM
    Answerer
  • Well, after manually running Windows to pick up a few updates  (and Cbarnhorst telling the Hive Mind that I'm licensed) all seems to be well.  I've run almost 48 hours without it complaining.

    Personally, I think that the update fixed some sort of bug somewhere.

    Thanks all for your help.

    Thursday, February 9, 2012 10:08 PM
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, February 9, 2012 10:14 PM
    Answerer