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  • Question

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    Webguide installs fine. 

    Loading the homeserver webpage is the first sign of trouble

        everything loads fine except for the image beside the webguide link.  nothing but 16 by 16 pixel blank.

    Upon clicking on the webguide link the browser loads this page

    ____________________________________________________________________________

    The website declined to show this webpage

     HTTP 403
     

    Most likely causes:

    • This website requires you to log in.
     

    What you can try:

     

    Go back to the previous page.

     

    More information

    Any idea where I can start to troubleshoot ?

     

    System:

         HP MediaSmart EX470

        1 add-in        Avast Home Server Edition

         2 add-in       Webguide 4110

     

    Thanks for your time and help

     

    Saturday, January 12, 2008 12:34 AM

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     SpiderMen wrote:

     

    Webguide installs fine. 

    Loading the homeserver webpage is the first sign of trouble

        everything loads fine except for the image beside the webguide link.  nothing but 16 by 16 pixel blank.

    Upon clicking on the webguide link the browser loads this page

    ____________________________________________________________________________

    The website declined to show this webpage

     HTTP 403
     

    Most likely causes:

    • This website requires you to log in.
     

    What you can try:

     

    Go back to the previous page.

     

    More information

    Any idea where I can start to troubleshoot ?

     

    System:

         HP MediaSmart EX470

        1 add-in        Avast Home Server Edition

         2 add-in       Webguide 4110

     

    Thanks for your time and help

     

     

    Double check "who" is running the service. Then  verify that this service has full access to the C:\Porgram Files\Webguide folder

     

    I would also double check your IIS setup by using Remote Desk Top and IIS snap in.

     

    Make sure the user who is running the service has permissions to the webshare.

     

     

    Saturday, January 12, 2008 6:15 PM
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    I had the same problem and once I ran the configuration wizard it fixed it.  The only problem afterwards was it left the old link on my home page.
    Monday, January 14, 2008 1:02 AM
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     bf124 wrote:
    I had the same problem and once I ran the configuration wizard it fixed it.  The only problem afterwards was it left the old link on my home page.


    You can fix that pretty easily without having to modify the XML manually.

    http://mswhs.com/2008/01/06/add-in-whs-customizer-change-your-servers-home-page-website-image/


    Monday, January 14, 2008 1:24 AM
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    Do you have any other add-ins loaded? Specifically the Whiist add-in? I was have issues with WebGuide and it turned out the Whiist add-in was affecting the link to WebGuide.

    Monday, January 14, 2008 5:15 PM