WGA Kit RRS feed

  • Question

  • I ordered the Kit Windows Genuine Advantage for XP Pro, mine was not good, the problem is: they said they sent me my product key by e-mail, but I did not receive it or maybe my kids deleted it thinking it was an advertise.
    I tried to contact the support service but nobody answer. (I leave in Caribbean, and the support service in unexistant).
    Does someone know where I can I have the product key ?
    Thanks for your answer.
    Friday, April 10, 2009 8:41 PM


  • Hello Patsxm,

    Thank you for visiting the WGA Forum :-). Please refer to the following link for phone numbers and operational hours. See below:


    Select your location to view local order support contact information:


    You should receive an e-mail from service@microsoft.com  which will contain the 25 digit Product Key along with instructions for running the conversion tool. Please print a copy of the email for your records. You may be asked for your Product Key in the future if you request Windows Product Support. The next step of the update process will also ask you for your Product Key.

    Windows Product Key Update Tool:


    This tool will lead you through several steps to convert your current Windows Vista software to a genuine and activated copy of Windows Vista.  All active items in your order for Microsoft Products have been shipped. 

    Additional WGA Kit information: 


    Note:  Please check your junk email folder to ensure your confirmation email has not been sent to this location. The originating email will be from service@microsoft.com . 

    Thank you for visiting the WGA program forum.

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 10:09 PM
    Friday, April 10, 2009 10:07 PM