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Computer says my windows is not genuine!!!?!! RRS feed

  • Question

  • WTF i bought this laptop from a genuine highstreet store and now its is say this?
    Thursday, June 23, 2011 6:31 AM

Answers

  • "HawaiiCHC" wrote in message news:aa80bc02-7047-42ea-b692-7a4d655009da...

    Darin,

    Thanks for the information.  My EMachines MB fried and when I replaced it (with a different brand) I received the "not genuine" message.  I did as you suggested and the Diagnostic tool says it is an invalid license.  Below is the full report.  What is the way forward since it the same computer with all the same components (HDD, etc.) save one hardware change.

    Thanks, Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


     


    Unfortunately, that hardware change *is* the computer, as far as MS is concerned.
    Motherboards are a lot more than something to hang a CPU on - they do a lot of the grunt work in a PC, and each board is manufactured specifically for a particular OEM or market. OEM Licenses for major manufacturers are very cheap - and sold on the condition that the OEM supports the OS (although a lot of the time the OEM tries to wriggle out of that). an OEM cannot be expected to support a machine that they did not manufacture, and the most complex part of the computer is the motherboard (in terms of functionality) - they are not therefore required to support a motherboard which they did not install, or do not routinely support. Therefore, changing the motherboard outside warranty conditions invalidates the Windows License for OEM installs.
    If you require any more information , please start a NEW thread of your own, to avoid confusion.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 24, 2011 4:50 PM
    Moderator

All replies

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/39beb3f5-93f2-4d1e-a054-b7e6a5152ca3 .

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,

    Darin MS
    Thursday, June 23, 2011 9:30 PM
  • Darin,

    Thanks for the information.  My EMachines MB fried and when I replaced it (with a different brand) I received the "not genuine" message.  I did as you suggested and the Diagnostic tool says it is an invalid license.  Below is the full report.  What is the way forward since it the same computer with all the same components (HDD, etc.) save one hardware change.

    Thanks, Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {2912A829-FA51-4E1A-999E-34EB4058677E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2912A829-FA51-4E1A-999E-34EB4058677E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1208735821-1573023687-30618928</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N68SA-M2S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20100623000000.000000+000</Date></BIOS><HWID>04323507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9197119DE0AEED2</Val><Hash>qeYarb4vlP56z4favTEm4oJuPHQ=</Hash><Pid>81599-873-1323302-65812</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-2692009
    Installation ID: 072932533883756750291584365572188121815654075454005684
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DR9M6
    License Status: Notification
    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEAJJS8hAQSSNFMf5IArNjyn/L0EoaQl/pwrFYYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      SSDT            PTLTD         POWERNOW



    Friday, June 24, 2011 3:59 PM
  • "HawaiiCHC" wrote in message news:aa80bc02-7047-42ea-b692-7a4d655009da...

    Darin,

    Thanks for the information.  My EMachines MB fried and when I replaced it (with a different brand) I received the "not genuine" message.  I did as you suggested and the Diagnostic tool says it is an invalid license.  Below is the full report.  What is the way forward since it the same computer with all the same components (HDD, etc.) save one hardware change.

    Thanks, Jeff

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


     


    Unfortunately, that hardware change *is* the computer, as far as MS is concerned.
    Motherboards are a lot more than something to hang a CPU on - they do a lot of the grunt work in a PC, and each board is manufactured specifically for a particular OEM or market. OEM Licenses for major manufacturers are very cheap - and sold on the condition that the OEM supports the OS (although a lot of the time the OEM tries to wriggle out of that). an OEM cannot be expected to support a machine that they did not manufacture, and the most complex part of the computer is the motherboard (in terms of functionality) - they are not therefore required to support a motherboard which they did not install, or do not routinely support. Therefore, changing the motherboard outside warranty conditions invalidates the Windows License for OEM installs.
    If you require any more information , please start a NEW thread of your own, to avoid confusion.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 24, 2011 4:50 PM
    Moderator
  • Noel,

    I am well aware of what a MB does, I used to repair and build computers.  Honestly, this is the first time I have run into something I had heard about- the license tied the exact hardware.  When one boils down what you say, it means MS can sell more licenses when the hardware changes.  Such was not the case many years ago as even in that time MS made the same demands that the OEM product support the OS functionality, and the better hardware support (and volume) translated to cheaper licensing fees.  I am saddened the days of a legal license was tied to the number of computers one ran, not the hardware one ran, is gone, at least at the home level.  And this simply encourages me to look at other OSes, as I did for many years to escape the tyranny of MS- OS/2 had many issues, but at least I didn't have this nonsense because of equipment failure.

    Thanks, Noel for your answer.

    Jeff

    Saturday, June 25, 2011 7:34 AM
  • "HawaiiCHC" wrote in message news:f45c79eb-409e-4cce-bbdb-7657e10fda54...

    Noel,

    I am well aware of what a MB does, I used to repair and build computers.  Honestly, this is the first time I have run into something I had heard about- the license tied the exact hardware.  When one boils down what you say, it means MS can sell more licenses when the hardware changes.  Such was not the case many years ago as even in that time MS made the same demands that the OEM product support the OS functionality, and the better hardware support (and volume) translated to cheaper licensing fees.  I am saddened the days of a legal license was tied to the number of computers one ran, not the hardware one ran, is gone, at least at the home level.  And this simply encourages me to look at other OSes, as I did for many years to escape the tyranny of MS- OS/2 had many issues, but at least I didn't have this nonsense because of equipment failure.

    Thanks, Noel for your answer.

    Jeff


    It has ALWAYS been the case - at least since Windows was released - although it was only when Activation was developed for XP that tit could be enforced in any meaningful way.
    Retail license can be moved across machines - OEM ones cannot.
    I think you'll find that OS/2 also had the same restrictions - which again could not be enforced.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 25, 2011 7:50 AM
    Moderator
  •  Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-PJPHH-FRJBF-CWJ8X
    Windows Product Key Hash: JRd3Hw7eR8jPOs+SB+UCtrpKH34=
    Windows Product ID: 00359-232-5067971-86161
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {7786DE9C-1C4A-4FDC-9060-845E58F91699}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7786DE9C-1C4A-4FDC-9060-845E58F91699}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWJ8X</PKey><PID>00359-232-5067971-86161</PID><PIDType>5</PIDType><SID>S-1-5-21-399604557-4052540129-3109665523</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090513000000.000000+000</Date></BIOS><HWID>C0B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65753</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:22:2011 11:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAAAAAAAAAgABAAEAJJTSnPLg2jN6f+rWdg4oHwyI8D5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Saturday, July 23, 2011 2:51 AM
  • "stacych8" wrote in message news:912638fa-3ab0-432b-8ce7-a29bf013aa12...

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-PJPHH-FRJBF-CWJ8X
    Windows Product Key Hash: JRd3Hw7eR8jPOs+SB+UCtrpKH34=
    Windows Product ID: 00359-232-5067971-86161
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C

     

     


    Please repost your report in a NEW thread of your own, where it can receive proper attention.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 23, 2011 6:01 AM
    Moderator