Computer says my windows is not genuine!!!?!!

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  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

   

  If you do not have access to the Start Button:

  1)    Login to Vista and click the option that brings up Internet Explorer.

  2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

  3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

  4)    When the program runs, click the “Continue” button, then click the “Copy” button.

  5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/39beb3f5-93f2-4d1e-a054-b7e6a5152ca3 .

  6)    In a reply post, paste the Diagnostic Report.

  Thank you,

  ---

  Darin MS

  Thursday, June 23, 2011 9:30 PM
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  Darin,

  Thanks for the information.  My EMachines MB fried and when I replaced it (with a different brand) I received the "not genuine" message.  I did as you suggested and the Diagnostic tool says it is an invalid license.  Below is the full report.  What is the way forward since it the same computer with all the same components (HDD, etc.) save one hardware change.

  Thanks, Jeff

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
  Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
  Windows Product ID: 89578-OEM-7332157-00141
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {2912A829-FA51-4E1A-999E-34EB4058677E}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.101014-0432
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2912A829-FA51-4E1A-999E-34EB4058677E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1208735821-1573023687-30618928</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N68SA-M2S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20100623000000.000000+000</Date></BIOS><HWID>04323507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9197119DE0AEED2</Val><Hash>qeYarb4vlP56z4favTEm4oJuPHQ=</Hash><Pid>81599-873-1323302-65812</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500141-02-1033-6000.0000-2692009
  Installation ID: 072932533883756750291584365572188121815654075454005684
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: DR9M6
  License Status: Notification
  Notification Reason: 0xC004F057.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEAJJS8hAQSSNFMf5IArNjyn/L0EoaQl/pwrFYYeQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            Nvidia        NVDAACPI
    FACP            Nvidia        NVDAACPI
    HPET            Nvidia        NVDAACPI
    MCFG            Nvidia        NVDAACPI
    SSDT            PTLTD         POWERNOW
  
  
  
  

  Friday, June 24, 2011 3:59 PM
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  "HawaiiCHC" wrote in message news:aa80bc02-7047-42ea-b692-7a4d655009da...

  Darin,

  Thanks for the information.  My EMachines MB fried and when I replaced it (with a different brand) I received the "not genuine" message.  I did as you suggested and the Diagnostic tool says it is an invalid license.  Below is the full report.  What is the way forward since it the same computer with all the same components (HDD, etc.) save one hardware change.

  Thanks, Jeff

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
  Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
  Windows Product ID: 89578-OEM-7332157-00141
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  

  
   

  
  

  Unfortunately, that hardware change *is* the computer, as far as MS is concerned.

  Motherboards are a lot more than something to hang a CPU on - they do a lot of the grunt work in a PC, and each board is manufactured specifically for a particular OEM or market. OEM Licenses for major manufacturers are very cheap - and sold on the condition that the OEM supports the OS (although a lot of the time the OEM tries to wriggle out of that). an OEM cannot be expected to support a machine that they did not manufacture, and the most complex part of the computer is the motherboard (in terms of functionality) - they are not therefore required to support a motherboard which they did not install, or do not routinely support. Therefore, changing the motherboard outside warranty conditions invalidates the Windows License for OEM installs.

  If you require any more information , please start a NEW thread of your own, to avoid confusion.

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Tuesday, June 28, 2011 10:52 PM

  Friday, June 24, 2011 4:50 PM

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  Noel,

  I am well aware of what a MB does, I used to repair and build computers.  Honestly, this is the first time I have run into something I had heard about- the license tied the exact hardware.  When one boils down what you say, it means MS can sell more licenses when the hardware changes.  Such was not the case many years ago as even in that time MS made the same demands that the OEM product support the OS functionality, and the better hardware support (and volume) translated to cheaper licensing fees.  I am saddened the days of a legal license was tied to the number of computers one ran, not the hardware one ran, is gone, at least at the home level.  And this simply encourages me to look at other OSes, as I did for many years to escape the tyranny of MS- OS/2 had many issues, but at least I didn't have this nonsense because of equipment failure.

  Thanks, Noel for your answer.

  Jeff

  Saturday, June 25, 2011 7:34 AM
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  "HawaiiCHC" wrote in message news:f45c79eb-409e-4cce-bbdb-7657e10fda54...

  Noel,

  I am well aware of what a MB does, I used to repair and build computers.  Honestly, this is the first time I have run into something I had heard about- the license tied the exact hardware.  When one boils down what you say, it means MS can sell more licenses when the hardware changes.  Such was not the case many years ago as even in that time MS made the same demands that the OEM product support the OS functionality, and the better hardware support (and volume) translated to cheaper licensing fees.  I am saddened the days of a legal license was tied to the number of computers one ran, not the hardware one ran, is gone, at least at the home level.  And this simply encourages me to look at other OSes, as I did for many years to escape the tyranny of MS- OS/2 had many issues, but at least I didn't have this nonsense because of equipment failure.

  Thanks, Noel for your answer.

  Jeff

  
  

  It has ALWAYS been the case - at least since Windows was released - although it was only when Activation was developed for XP that tit could be enforced in any meaningful way.

  Retail license can be moved across machines - OEM ones cannot.

  I think you'll find that OS/2 also had the same restrictions - which again could not be enforced.

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, June 25, 2011 7:50 AM

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   Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x8007043c
  Windows Product Key: *****-*****-PJPHH-FRJBF-CWJ8X
  Windows Product Key Hash: JRd3Hw7eR8jPOs+SB+UCtrpKH34=
  Windows Product ID: 00359-232-5067971-86161
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {7786DE9C-1C4A-4FDC-9060-845E58F91699}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.100618-1621
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7786DE9C-1C4A-4FDC-9060-845E58F91699}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWJ8X</PKey><PID>00359-232-5067971-86161</PID><PIDType>5</PIDType><SID>S-1-5-21-399604557-4052540129-3109665523</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090513000000.000000+000</Date></BIOS><HWID>C0B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65753</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
  Error: 0x8007043C

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A2
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:22:2011 11:30
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Not Registered - 0x8007043c
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAgABAAIAAAAAAAAAAgABAAEAJJTSnPLg2jN6f+rWdg4oHwyI8D5Gyg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    WN09  
    FACP   DELL    WN09  
    HPET   DELL    WN09  
    MCFG   DELL    WN09  
    SLIC   DELL    WN09  
    SSDT   PmRef  CpuPm

   

  Saturday, July 23, 2011 2:51 AM
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  "stacych8" wrote in message news:912638fa-3ab0-432b-8ce7-a29bf013aa12...

   Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x8007043c
  Windows Product Key: *****-*****-PJPHH-FRJBF-CWJ8X
  Windows Product Key Hash: JRd3Hw7eR8jPOs+SB+UCtrpKH34=
  Windows Product ID: 00359-232-5067971-86161
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
  Error: 0x8007043C

   

   

  
  

  Please repost your report in a NEW thread of your own, where it can receive proper attention.

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 23, 2011 6:01 AM

  Moderator