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Data Import Template issue RRS feed

  • Question

  • Hi,

    We are importing a .csv data import file to CRM and getting the below error.

    Error : Try this action again. If problem continues, check with MSCRM Administrator.

    There is no option to download the log file.

    We could find the below error in the server logs

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 11/09/2017 07:11:08
    Event time (UTC): 11/09/2017 06:11:08
    Event ID: 235c6a6a01a4463b8940a04c9212c010
    Event sequence: 42910
    Event occurrence: 19
    Event detail code: 0
     
    Application information:
        Application domain: XXXXXXX
        Trust level: Full
        Application Virtual Path: /
        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
        Machine name: XXXXXXXXXXXXXX
     
    Process information:
        Process ID: 43524
        Process name: w3wp.exe
        Account name: XXXXXXXXXXXXXXXXXXXX
     
    Exception information:
        Exception type: ArgumentOutOfRangeException
        Exception message: Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index
       at System.Collections.Generic.List`1.get_Item(Int32 index)
       at Microsoft.Crm.Web.Tools.WebImport.UploadPreviewPage.ConfigureForm()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     
     
    Request information:
        Request URL: crm.XXXXXX.com:443/XXXXXXCRM/Tools/ImportWizard/UploadPreviewPage.aspx
        Request path: /XXXXXXCRM/Tools/ImportWizard/UploadPreviewPage.aspx
        User host address: 192.168.100.150
        User: XXXXXX\XXXXXXXX
        Is authenticated: True
        Authentication Type: Federation
        Thread account name: XXXXXX\CRMAPPLICATIONSA
     
    Thread information:
        Thread ID: 147
        Thread account name: XXXXXX\CRMAPPLICATIONSA
        Is impersonating: False
        Stack trace:    at System.Collections.Generic.List`1.get_Item(Int32 index)
       at Microsoft.Crm.Web.Tools.WebImport.UploadPreviewPage.ConfigureForm()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     
     We could not find the root cause of the issue.

    This is happening only for one user. Other users with same security role are able to access without any issue.

    Thanks,

    Shwetha U


    Monday, September 11, 2017 12:45 PM