Hi,
We are importing a .csv data import file to CRM and getting the below error.
Error : Try this action again. If problem continues, check with MSCRM Administrator.
There is no option to download the log file.
We could find the below error in the server logs
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 11/09/2017 07:11:08
Event time (UTC): 11/09/2017 06:11:08
Event ID: 235c6a6a01a4463b8940a04c9212c010
Event sequence: 42910
Event occurrence: 19
Event detail code: 0
Application information:
Application domain: XXXXXXX
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: XXXXXXXXXXXXXX
Process information:
Process ID: 43524
Process name: w3wp.exe
Account name: XXXXXXXXXXXXXXXXXXXX
Exception information:
Exception type: ArgumentOutOfRangeException
Exception message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.Collections.Generic.List`1.get_Item(Int32 index)
at Microsoft.Crm.Web.Tools.WebImport.UploadPreviewPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
Request URL: crm.XXXXXX.com:443/XXXXXXCRM/Tools/ImportWizard/UploadPreviewPage.aspx
Request path: /XXXXXXCRM/Tools/ImportWizard/UploadPreviewPage.aspx
User host address: 192.168.100.150
User: XXXXXX\XXXXXXXX
Is authenticated: True
Authentication Type: Federation
Thread account name: XXXXXX\CRMAPPLICATIONSA
Thread information:
Thread ID: 147
Thread account name: XXXXXX\CRMAPPLICATIONSA
Is impersonating: False
Stack trace: at System.Collections.Generic.List`1.get_Item(Int32 index)
at Microsoft.Crm.Web.Tools.WebImport.UploadPreviewPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
We could not find the root cause of the issue.
This is happening only for one user. Other users with same security role are able to access without any issue.
Thanks,
Shwetha U
