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Getting Not Genuine Build Message RRS feed

  • Question

  • About a month ago I had to replace my hard drive as it was starting to fail.  a few days ago I started getting the not genuine message and tried the online validation but it stops at the Windows validation process page, activation/validation isn't an option in the computer properties page and slui.exe just gives me an error.  I've run the MGADiag and bellow are the results:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HYBK4-3X864-RQY2X
    Windows Product Key Hash: ZXSCoEgvH6++AzGALunXFwOGwac=
    Windows Product ID: 00359-029-0836461-85001
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D3B39FD2-734B-4F4C-A5B8-9B23C7C77F9C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-
    80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-
    2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D3B39FD2-734B-4F4C-A5B8-
    9B23C7C77F9C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Arch
    itecture>x32</Architecture><PKey>*****-*****-*****-*****-RQY2X</PKey><PID>00359-029-
    0836461-85001</PID><PIDType>5</PIDType><SID>S-1-5-21-1292428093-790525478-
    839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>ECG3510M</Model></SYS
    TEM><BIOS><Manufacturer>Intel
    Corp.</Manufacturer><Version>ECG3510M.86A.0072.2008.0410.1942</Version><SMBIOSVersion
    major="2"
    minor="4"/><Date>20080410000000.000000+000</Date></BIOS><HWID>92B93607018400F8</HWID>
    <UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-
    08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model>
    </model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File
    Name="WgaLogon.dll" Version="1.5.540.0"/><File Name="OGAAddin.dll"
    Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Prod
    ucts/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display
    the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current:
    NAAAAAEABgABAAEAAAABAAAAAQABAAEAJJRkk4S/LvfiX8rNyEDs2GKMKm28rqCjKPRGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   ECG3510M
      FACP   INTEL   ECG3510M
      MCFG   INTEL   ECG3510M
      WDDT   INTEL   ECG3510M
      ASF!   INTEL   ECG3510M
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm

     

    Monday, January 24, 2011 1:00 AM

Answers

  • "Snarlen" wrote in message news:39c8e911-cc44-462b-bd2b-d9ecfcb111ba...

    About a month ago I had to replace my hard drive as it was starting to fail.  a few days ago I started getting the not genuine message and tried the online validation but it stops at the Windows validation process page, activation/validation isn't an option in the computer properties page and slui.exe just gives me an error.  I've run the MGADiag and bellow are the results:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HYBK4-3X864-RQY2X
    Windows Product Key Hash: ZXSCoEgvH6++AzGALunXFwOGwac=
    Windows Product ID: 00359-029-0836461-85001
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display
    the error text.
    Error: 0xC004F012

     


    Your problem is caused by the errors highlighted above.
    Restore files using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    If not, then see if the System File Checker can help....
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.
     
    Run MGADiag again, and see if it's managed to clear the error - if not, post back with a new report, and we'll take another look.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, January 24, 2011 7:33 PM
    • Marked as answer by Darin Smith MS Wednesday, January 26, 2011 8:42 PM
    Monday, January 24, 2011 10:40 AM
    Moderator