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Tune-up crashes

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I get a (blue screen) stop error each time I run OneCare tune-up, 5 minutes into the anti-spyware/virus mode. Cannot run disk cleanup or defrag in Windows either. I have deleted and reinstalled OneCare and all related anti-spyware, anti-virus, and registry-fix software. Appears to be some obscured file conflicting with OneCare. Is there a diagnostic utility that could help?

Monday, April 7, 2008 11:18 AM

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If you have any other antivirus or antispyware software installed, please uninstall them. If that does not resolve the problem restore the backups the registry fix software has ( hopefully ) created and try to run tune up. If the issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Monday, April 7, 2008 1:12 PM

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