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S&T license issue --somebody MUST RESOLVE RRS feed

  • Question

  • I've used streets & trips since 2000. I presently own the CD for 2011 and  key for 2013 download.

    S&T worked on my laptop (win 10), then I restored it and cannot re-load S&T.   CHRONIC LICENSE ERROR.  I've tried to install both years; I've returned my laptop "to as purchased" a few times, trying to install S&T at various points of updateing my laptop.

    I've phoned Microsoft more then a dozen times, and only 2 people actually come onto my computer and tried to help.

    I'm told I need a license re-set tool.  Surely there is something MICROSOFT can do to help us.  I see there are many with license errors.  I love this software when we travel.  We know exactly where we are and have a map,

    PLEASE HELP.  I'd pay a fee to Microsoft if they could actually correct it. 

    Wednesday, August 2, 2017 6:53 PM