Selecting a Course PROBLEM RRS feed

  • Question

  • After submitting an access code for a Basic voucher, I am taken to a web page to "select" the single course that I want to take.  Once selected, I click "submit" and get this..."We cannot process your selection(s) because you have an incorrect number of products chosen.  Please verify that you have selected the number of products that appear in the instructions after the asterisk." What instructions, what asterisk?  Can anyone help on this?
    Wednesday, June 16, 2010 10:51 AM

All replies

  • ·         Dear Becky:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –


    · Go to the following site:  https://account.live.com/SummaryPage.aspx

    · Sign-in to Windows Live.

    · Click on Account Summary (in the left nav)

    · Click on Registered Information (Above Password Reset Information)

    · This will open up to your profile data. 

    · Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]

    · Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Thanks, Sujith Gopal, Microsoft Learning Support Team

    Monday, June 21, 2010 5:40 AM