locked
unable to update,start control panel, roll back, and others RRS feed

  • Question

  • For some reason my laptop will no longer run windows updates because it gets error 80070426. i cant start software licensing in service(as admin) cause i get error 0x80070002. if i use cmd(as admin) and run net start slsvc i get system error 2. i have run all virus,trojans, and malware searchs on my system and it is clean.  i ran the microsoft mgadiag.exe and here is the log from that

     

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {34AC9921-1FB9-4D23-8597-5A4C54F518C1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{34AC9921-1FB9-4D23-8597-5A4C54F518C1}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3125376106-1602935247-4029930246</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 6930G     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v0.3204</Version><SMBIOSVersion major="2" minor="5"/><Date>20080925000000.000000+000</Date></BIOS><HWID>2B303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B14BD62DED34586</Val><Hash>9ITOY6M81iQ9R4QrwnFe3BU+RLo=</Hash><Pid>89409-707-4356721-65932</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAIAAQABAAEAAgACAAAAAwABAAEA6GG+XKpVh/D2p7RjIDI5m/L01pug8vBvst6sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      ASF!            OEMID         OEMTBL  
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Sunday, January 25, 2009 12:42 AM

Answers

  •  

    Hello Odessa87,

      You are correct, the error 0x80070426 = Software Licensing Service is not running.

       Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel).


    Note: There are a number of Services that run under Windows and while the Software Licensing Service, itself, is supported by Windows Genuine Advantage, the process for starting and stopping services is a Windows Core sub-system and is outside the focus (and knowledge) of this support.  If the below steps do not resolve your issue,  there may be a larger issue with Vista's Services sub-system and we suggest contacting Vista support at http://support.microsoft.com




      Please try the first set of steps and if it does not resolve the issue, move on to the next set.


      The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.


    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.  



      The second set of steps are the Manual steps to Force Start the Software Licensing Service.


    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc



    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc



    Thank you,
    Darin MS


     


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, January 27, 2009 6:39 PM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:26 PM
    Tuesday, January 27, 2009 6:37 PM

All replies

  • I appear to be having the same problem with a couple of Windows 20008 Enterprise Servers 64bit.

    Although I am unable to log into the servers now (inability to login just started tonight). When I could login, the Control Panel and Network Properties would not come up.  We plan on rebuilding these servers from scratch, but I would certainly like to know the cause of this error.

    Monday, January 26, 2009 1:54 AM
  •  

    Hello Odessa87,

      You are correct, the error 0x80070426 = Software Licensing Service is not running.

       Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel).


    Note: There are a number of Services that run under Windows and while the Software Licensing Service, itself, is supported by Windows Genuine Advantage, the process for starting and stopping services is a Windows Core sub-system and is outside the focus (and knowledge) of this support.  If the below steps do not resolve your issue,  there may be a larger issue with Vista's Services sub-system and we suggest contacting Vista support at http://support.microsoft.com




      Please try the first set of steps and if it does not resolve the issue, move on to the next set.


      The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.


    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.  



      The second set of steps are the Manual steps to Force Start the Software Licensing Service.


    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc



    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc



    Thank you,
    Darin MS


     


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, January 27, 2009 6:39 PM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:26 PM
    Tuesday, January 27, 2009 6:37 PM