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  • Question

  • the 90 day free trial doesnt change to a paid subsciption after i paid
    Wednesday, November 21, 2007 6:01 PM

Answers

All replies

  • If it does not update within 24 hours of activation, please contact support - 

    http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support

    -steve

    Thursday, November 22, 2007 4:21 AM
    Moderator
  • Also, OneCare will need to successfully establish a connection with the server to download the new information about your paid subscription.

     

    If you have a connectivity problem, caused by third party Firewall software or proxy software OneCare may not be able to reach the server to update the application with the subscription information from the server.

     

    You can create a support log (Change Settings / Logging Tab / Create a Support Log) and look in the Miscellaneous section for connectivity error codes like "0x80072EFD" or "0x80072EE2" which can indicate that OneCare can't reach the server.

     

    Try and remove any third party security software from the computer, reboot and let OneCare update itself.

     

    I hope this helps

     

     

     

    Friday, November 23, 2007 11:32 AM