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    Hello, I have a problem after installation of the SP1 on my Windows Vista Home Basic.
    I have already activated my license, but today I have installed SP1 by automatic update. I cannot work with my data anymore after installation finished!!!! And computer needs new activation.

    Automatic activation ends with error code 0xC004E003.
    Activation via phone doesn't work as well - the provided MS code is not valid????

    Ugh - pretty service pack!

    Could you provide me some solution?

    Thanks, Jan


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-92GK9-RBVQW-QD6GJ
    Windows Product Key Hash: bB7ZlI4gVp8Yk2E/OmAtVC9Laxw=
    Windows Product ID: 89572-OEM-7301091-81002
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {7EBD0D07-5FF9-44DC-88E9-0BFCEC0B71B7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional s aplikací FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: G:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7EBD0D07-5FF9-44DC-88E9-0BFCEC0B71B7}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QD6GJ</PKey><PID>89572-OEM-7301091-81002</PID><PIDType>3</PIDType><SID>S-1-5-21-4038898843-2515148445-1016641617</SID><SYSTEM><Manufacturer>MICRO-STAR INC.</Manufacturer><Model>MS-6704</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2 11</Version><SMBIOSVersion major="2" minor="3"/><Date>20021105000000.000000+000</Date></BIOS><HWID>46333507018400D2</HWID><UserLCID>0405</UserLCID><SystemLCID>0405</SystemLCID><TimeZone>Střední Evropa (běžný čas)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280405-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional s aplikací FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54867-640-0000025-17087</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Verze služby SLS (Software Licensing Service): 6.0.6001.18000
    Název: Windows(TM) Vista, HomeBasic edition
    Popis: Windows Operating System - Vista, OEM_COA_NSLP channel
    ID aktivace: bb4c2c10-dc0d-4ce6-8824-ee71ddb63c07
    ID aplikace: 55c92734-d682-4d71-983e-d6ec3f16059f
    Rozšířené PID: 89572-00146-010-981002-02-1029-6001.0000-3272008
    ID instalace: 019063322910726601566863142730085456046161492656686412
    Adresa URL certifikátu procesoru:   http://go.microsoft.com/fwlink/?LinkID=43473
    Adresa URL certifikátu počítače:     http://go.microsoft.com/fwlink/?LinkID=43474
    Adresa URL licence k použití:             http://go.microsoft.com/fwlink/?LinkID=43476
    Adresa URL certifikátu kódu Product Key: http://go.microsoft.com/fwlink/?LinkID=43475
    Část kódu Product Key: QD6GJ
    Stav licence: Nelicencováno

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAJrJoWxJGAL34pYjJglbQRfL0XMR6/axWlsU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   AMIINT  INTEL845
      FACP   AMIINT  INTEL845


     

    Saturday, November 22, 2008 10:18 PM

Answers

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     Good Morning Jan,

    Thank you for visiting the Genuine Advantage forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 7:05 PM
    Monday, November 24, 2008 7:03 PM

All replies

  • Question
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     Good Morning Jan,

    Thank you for visiting the Genuine Advantage forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 7:05 PM
    Monday, November 24, 2008 7:03 PM
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    Hello Stephen,

    thank you for your reply. Unfortunately I have already tried the activation via phone. The provided activation key from MS activation phone line is not accepted by the computer:(

    Have you another idea?

    Thank you,

    Jan

    PS: I did it once more. The message box states: The activation code doesn't conform the installation ID for this computer. Please check it.

    Monday, November 24, 2008 7:33 PM
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    Hello MS support,
    just for your information - I had to reinstall the whole computer.
    Unfortunatelly the local MS support was not able to solve this issue as well.

    Thank you for SP!
    Jan
    Monday, December 15, 2008 8:39 AM