This is a user-supported forum for the program Microsoft Money. There are rarely any answers to MSN Money problems.
I don't use the MSN Money web site, but I believe that you can get support here:
http://support.microsoft.com/search?query=msn%20portfolio&p=
Note that there is a button for "chat or request a call". If this works for you, post back because others will be interested.
Bill Becker