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    Trying to update windows vista and says last update was nov of 2008. I get code 80070426 and ran diagnostic (see below). I also tried running program cmd as administrator and says program has already started. If anyone could suggest alternate ways of fixing it would be greatly appreciated.

    cheers,

    chris

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89578-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.003

    ID: {2FFBFC89-3E46-4F4C-976E-0F1FE9E7609B}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071023-1545

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Users\tony\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]

    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]

    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.20608]

    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]

    File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]

    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]

    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]

    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]

    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16680]

    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]

    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]

    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]

    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]

    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]

    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16711]

    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]

    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]

    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16711]

    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]

    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16717]

    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]

    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]

    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16493]

    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]

    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16711]

    File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]

    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16711]

    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]

    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]

    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]

    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]

    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16669]

    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]

    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16711]

    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]

    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]

    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.20551]

    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{2FFBFC89-3E46-4F4C-976E-0F1FE9E7609B}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1815592872-377631209-1932103311</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>DC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6000.16509

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1292008

    Installation ID: 009932702932626232315281019384076422070872448685547065

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203

    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204

    Partial Product Key: B9HD2

    License Status: Licensed

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: PAAAAAEABgABAAEAAQABAAAABAABAAEA6GHGVRJBGtPqTSSWUmauf0aDcpDc5vL05vfvRCxBNvesVkbK

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC DELL M08

    FACP DELL M08

    HPET DELL M08

    BOOT DELL M08

    MCFG DELL M08

    SLIC DELL M08

    SSDT PmRef CpuPm

     

     

    Wednesday, February 17, 2010 4:48 PM

Answers

  • Question
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    Hello cfberry, Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals

     You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      I highly recommend that you first try to Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Click the Start button
    3. Type: Backup and Restore
    4. Double-click the listing for the "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a.     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b.     If there are No Mismatched files listed, then your Vista should report as Genuine.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or you may need to reinstall Vista.

    Thank you,
    Darin mS

    • Marked as answer by Darin Smith MS Wednesday, February 17, 2010 10:35 PM
    Wednesday, February 17, 2010 10:35 PM