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failed office 2003 validation. RRS feed

  • Question

  • I cannot update my Office 2003 it tells me it is not genuine.  I have never had a problem before.  Please help meundrstand this and how to fix it.

    Thanks

     

    Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Genuine

    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ

    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=

    Windows Product ID: 76477-OEM-2111907-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    Download Center code: FVL35BC

    ID: bd2eda30-989e-4dc7-8b55-f5c9ee0a1842

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.7.17.0

    Signature Type: Microsoft

    Validation Diagnostic:

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Complete

     

    Notifications Data-->

    Cached Result: 0

    Cache refresh Interval: 3023 seconds

    Extended notification delay(non-genuine): 14

    Extended notification delay(un-activated): 31

    All disabled: 0

    Reminder reduced: 0

    File Exists: Yes

    Version: 1.7.17.0

    Signatue Type: Microsoft

     

    OGA Data-->

    Office Status: 114

    Office Diagnostics:

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>bd2eda30-989e-4dc7-8b55-f5c9ee0a1842</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1644491937-1935655697-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zv5000 (PL976UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.45</Version><SMBIOSVersion major="2" minor="31"/><Date>20050406000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>8D5F3107018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>              <Software><Office><Result>114</Result><Products><Product GUID="{90CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>70160-640-0000106-57889</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Friday, March 9, 2007 4:49 AM

Answers

  • Moving to WGA Office Forum
    Friday, March 9, 2007 6:34 PM
  • Ailodec,

         Thank you for posting your diagnostic information along with the thread.  I can see right away what the issue is with Office and why it is not passing validation.   Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker. 
       

        If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.


        Your Windows installation did pass validation and is genuine, so that's great news.
    I hope this helps!!
    Thank you

    Friday, March 9, 2007 7:16 PM

All replies

  • Moving to WGA Office Forum
    Friday, March 9, 2007 6:34 PM
  • Ailodec,

         Thank you for posting your diagnostic information along with the thread.  I can see right away what the issue is with Office and why it is not passing validation.   Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker. 
       

        If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.


        Your Windows installation did pass validation and is genuine, so that's great news.
    I hope this helps!!
    Thank you

    Friday, March 9, 2007 7:16 PM