Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Black srceen after logon, no functionality RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello,
       I started my computer the other day and everything was going fine until after I typed my password, the mouse pointer turns into a blue circular hourglass and says welcome for a unusually long period of time (30secs or so) and then I get a black screen.  I can see my mouse pointer, but nothing responds.  I get the same thing in safe mode.  I did notice a dialog that popped up after my laptop was sitting there for hours, that said something to the effect that I might be a victim of software pirating and my copy of Vista may not be genuine.  It is an OEM copy of Vista Ultimate, so I know that it is not pirated.  

    Please help... :-/

    Thanks.
    Tuesday, September 2, 2008 9:38 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello John,

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Wednesday, September 3, 2008 6:07 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi, I am not sure how I can do that...I have no functionality available.  No commandline window or anything, just a black screen.  Safe mode does the same thing....maybe I can get into safe mode with command prompt, but I have not tried, nor will I be able to run this tool.
    Wednesday, September 3, 2008 7:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
     John,


    Lets try the following:

    1. Go to safe mode with networking  (restart the pc keep presing f8)
    2. Go online and download MGADiag     http://go.microsoft.com/fwlink/?linkid=52012
    3.  Run  MGADiag tool,  copy the results into notepad and save to your desktop and follow the steps I provided earlier.



    Please let me know if this helps.   Thank you,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    Wednesday, September 3, 2008 9:08 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Sorry, but this doesn't work either.  When I boot in safe mode, I get to the login screen, proceed to login and then get the same black screen, except now it has "Safe Mode" in the corners and "Microsoft (R) Windows (R) (Build 6001: Service Pack 1)" on the top center of the screen.

    Thanks.
    Wednesday, September 3, 2008 11:56 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    John,

    It appears you are running a beta version of Vista is this correct? When you are in Safe Mode does it not allow you to access the internet? Also please try and remove all USB devices and restart the computer.


    Thank you,


    Stephen Holm, MS
    Stephen Holm
    Thursday, September 4, 2008 6:48 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi, I was not aware this was a beta version, it was direct from the laptop manufacturer.  Is Build 6001 Beta?  I have no USB devices attached.  Thanks.
    Thursday, September 4, 2008 10:13 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    John,

    I suggest opening a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.  Thank you :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, September 5, 2008 5:29 PM
    Friday, September 5, 2008 5:28 PM