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Windows 7 Not Genuine Error Message

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As requested, here is the diagnostic report. Please advise what next steps should be. I've been receiving the message for the last months and searched all over the net trying lots of diagnostics, reentry of product key, etc. b ut still not resolved. Yesterday I noticed all of my Windows Updates have been failing for the last two months

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V3BCV-JW249-BWFB2
Windows Product Key Hash: moMn/M6blRQiH5QAUpfdxpyAohM=
Windows Product ID: 00359-OEM-9802934-81637
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWFB2</PKey><PID>00359-OEM-9802934-81637</PID><PIDType>8</PIDType><SID>S-1-5-21-3334245136-3744353808-1180375489</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101201000000.000000+000</Date></BIOS><HWID>BCC23107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>88C3DBA5BD74714</Val><Hash>jV+wCjN+vjwA/7+nr6s+PA4cyPk=</Hash><Pid>81607-906-2431873-64822</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-029-381637-02-1033-7601.0000-2062015
Installation ID: 006444250352072804994346583036247911052866304540469865
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWFB2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/26/2015 8:23:47 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln0khvYUgsBOxlggdHNCtyLsxILi80bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120110 APIC1739
FACP 120110 FACP1739
HPET 120110 OEMHPET
MCFG 120110 OEMMCFG
SLIC DELL ECS
OEMB 120110 OEMB1739
GSCI 120110 GMCHSCI
SSDT DpgPmm CpuPm
- Edited by Bill Barlas Sunday, July 26, 2015 12:35 PM
Sunday, July 26, 2015 12:31 PM

Answers

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OK - next we try this...

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.
- Edited by Noel D PatonModerator Monday, July 27, 2015 6:11 PM formatting
- Proposed as answer by Noel D PatonModerator Sunday, August 2, 2015 8:30 AM
- Marked as answer by Bill Barlas Sunday, August 2, 2015 12:06 PM
Monday, July 27, 2015 6:11 PM

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This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers

try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Monday, July 27, 2015 1:35 PM

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Thanks Noel! I did as requested and downloaded the Intel Rapid Storage Technology drivers and rebooted twice. Here is the new diagnostics:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V3BCV-JW249-BWFB2
Windows Product Key Hash: moMn/M6blRQiH5QAUpfdxpyAohM=
Windows Product ID: 00359-OEM-9802934-81637
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWFB2</PKey><PID>00359-OEM-9802934-81637</PID><PIDType>8</PIDType><SID>S-1-5-21-3334245136-3744353808-1180375489</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101201000000.000000+000</Date></BIOS><HWID>BC7A3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>88C3DBA5BD74714</Val><Hash>jV+wCjN+vjwA/7+nr6s+PA4cyPk=</Hash><Pid>81607-906-2431873-64822</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-029-381637-02-1033-7601.0000-2062015
Installation ID: 022043087050073335273326629330433316821240865106274316
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWFB2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/27/2015 10:29:34 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln0khvDcgsDc61ggdHNCtyLsxILi80bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120110 APIC1739
FACP 120110 FACP1739
HPET 120110 OEMHPET
MCFG 120110 OEMMCFG
SLIC DELL ECS
OEMB 120110 OEMB1739
GSCI 120110 GMCHSCI
SSDT DpgPmm CpuPm

When I attempted to download of Windows Updates, it got to about 9% and popped the same error I've been getting all along. Code 8000FFFF Windows encountered an unknown error.

Monday, July 27, 2015 2:34 PM
0

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OK - next we try this...

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.
- Edited by Noel D PatonModerator Monday, July 27, 2015 6:11 PM formatting
- Proposed as answer by Noel D PatonModerator Sunday, August 2, 2015 8:30 AM
- Marked as answer by Bill Barlas Sunday, August 2, 2015 12:06 PM
Monday, July 27, 2015 6:11 PM

Moderator
0

Sign in to vote

Hi Noel, I've done as you requested and here is the updated MGADiag report results. I am no longer seeing the tampered files I saw previously so hopeful this worked!

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V3BCV-JW249-BWFB2
Windows Product Key Hash: moMn/M6blRQiH5QAUpfdxpyAohM=
Windows Product ID: 00359-OEM-9802934-81637
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{445A8154-A8C9-4FDA-8EE7-45FB1524A4DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWFB2</PKey><PID>00359-OEM-9802934-81637</PID><PIDType>8</PIDType><SID>S-1-5-21-3334245136-3744353808-1180375489</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101201000000.000000+000</Date></BIOS><HWID>BC7A3B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>88C3DBA5BD74714</Val><Hash>jV+wCjN+vjwA/7+nr6s+PA4cyPk=</Hash><Pid>81607-906-2431873-64822</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-029-381637-02-1033-7601.0000-2062015
Installation ID: 022043087050073335273326629330433316821240865106274316
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWFB2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/27/2015 4:32:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln0khvDcgsDc61ggdHNCtyLsxILi80bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 120110 APIC1739
FACP 120110 FACP1739
HPET 120110 OEMHPET
MCFG 120110 OEMMCFG
SLIC DELL ECS
OEMB 120110 OEMB1739
GSCI 120110 GMCHSCI
SSDT DpgPmm CpuPm

Monday, July 27, 2015 8:34 PM
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Noel,

Great news....it worked! I was able to get all Windows Updates downloaded successfully. Also, I haven't gotten the Windows Genuine Advantage "Not Genuine" prompt either. Thanks so much for your help with this issue.

Monday, July 27, 2015 9:48 PM
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Great!

If you want to confirm it, Use Internet Explorer to validate at www.microsoft.com/genuine/validate - it should pass.

Good luck!

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Tuesday, July 28, 2015 7:08 AM

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I confirmed it Noel as you suggested and it did pass! Thanks again.

Sunday, August 2, 2015 12:05 PM

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Windows 7 Not Genuine Error Message

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