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Windows 7 not genuine message displayed at boot up, diagnostic report below. What should I do? RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3RVVG-R3Y6T-K8K4P
    Windows Product Key Hash: EfBVt5KcjkhO4XgHeARe9BfLPhk=
    Windows Product ID: 00371-153-0093441-85171
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {E4841B1C-89A0-4E7A-872F-8867ACB02630}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E4841B1C-89A0-4E7A-872F-8867ACB02630}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K8K4P</PKey><PID>00371-153-0093441-85171</PID><PIDType>5</PIDType><SID>S-1-5-21-1513937504-1405910097-1540222139</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR590E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R3040Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080227000000.000000+000</Date></BIOS><HWID>16B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>45B52065DF3277A</Val><Hash>1SpG6DKHzqo4tdVGzHsVVtU5SoE=</Hash><Pid>81608-957-1230251-65160</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-009344-01-1033-7600.0000-1992010
    Installation ID: 020715915702052844045652097785318123443413497366988031
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K8K4P
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/1/2010 10:14:41 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:19:2010 08:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJTstyzXGgT8kMBh4o5oWdY57pcu5iqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      BOOT Sony VAIO
      MCFG Sony VAIO
      APIC Sony VAIO
      SLIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO


    Wednesday, December 1, 2010 3:20 PM

Answers

  • Your report reflects a genuine installation. Please go to www.microsoft.com/genuine and attempt to validate. If you have any future notifications take a diagnostic report as soon as possible after the notification. Keep the diagnostic utility handy.
    • Proposed as answer by Darin Smith MS Friday, December 3, 2010 9:44 PM
    • Marked as answer by Darin Smith MS Monday, December 6, 2010 10:22 PM
    Wednesday, December 1, 2010 7:35 PM

All replies

  • Your report reflects a genuine installation. Please go to www.microsoft.com/genuine and attempt to validate. If you have any future notifications take a diagnostic report as soon as possible after the notification. Keep the diagnostic utility handy.
    • Proposed as answer by Darin Smith MS Friday, December 3, 2010 9:44 PM
    • Marked as answer by Darin Smith MS Monday, December 6, 2010 10:22 PM
    Wednesday, December 1, 2010 7:35 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, December 6, 2010 10:21 PM